Ratings based on 139 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by Irena

The worst hotel I ever stayed in.

Posted Oct 3, 2017 on Hotels
This hotel should've never been tanked 4 stars, it is barely meets 3 stars requirements is thst... rooms were extremely small. So small that mini refrigerator door would not fully open. To top it up, the shower didn't have hot water. On the maximum heat setting it was lukewarm. I could not take a shower or bath. The hairdryer didn't work. The noise started at 5 AM. The staff was moving chairs, people were talking in the hallway, but it felt like it was right next to my ear. The walls are paper thin. I could not sleep after 5 AM, even with earplugs in. For your information I never use earplugs, but I had some from my business Flood kit and tried it out of desperation. I normally sleep really well in hotels and actually enjoy city noise. But that was unbearable. The area around the hotel was industrial and very dirty. I can't believe we're paid for this hotel over $200 per night per room for two rooms. Total rip off. I will never stay in this hotel for free live alone paying.... do yourself a favor and stay away from this place.
3 out of 5
by A verified traveler

Not bad

Posted Sep 19, 2017 on Hotels
Not a bad hotel for a work trip
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Nice hotel near airport + train station, great staff.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2017 on Hotels
5 out of 5
by Jordi

This traveler left a rating score only Posted Feb 28, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 11, 2017 on Hotels
5 out of 5
by Cesar from Brighton

Posted Apr 2, 2016 on Hotels
my father lives nearby and I wanted a hotel with parking for my motorcycle
3 out of 5
by A verified traveler

Good hotel, but there are better options

Posted Oct 22, 2015 on Hotels
Pros: comfortable, clean, friendly staff Cons: very far from city center, hard bed, no English TV channels, maintenance work at 9:00 AM that made it impossible to sleep in
2 out of 5
by steve from winnipeg

No AC, rude staff, in questionable area

Posted Jun 9, 2015 on Hotels
AC did not work, room was very hot. hotel was far away from everything, neighbourhood felt unsafe at night. Front desk man was rude. We had trouble navigating as we dont speak Spanish. The man spoke English, but acted annoyed at the 2 questions we asked, and did not provide an answer.
5 out of 5
by Daniel from Dorado, PR

Overall good facility

Posted May 20, 2015 on Hotels
good & friendly personel. Clean room, nice place.
Comment from Hotel Management
Aug 1, 2015 by Susana Trives, Hotel Management
Good morning I'm Susana Trives, Hotel Villamadrid marketing manager . We are glad that your stay with us has been good.