Very expensive all-inclusive holiday that promised far more in the advertising than it could ever deliver. It's the Spanish version of Butlins. Too big a hotel, too many people, catering was canteen like and basic and room cleanliness was questionable. Very disappointed and would not recommend at all.
Comment from Hotel Management
Feb 26, 2017 by Alirio Pérez, Director - General Manager, Hotel Management
First of all we would like to thank your for choosing Barceló Castillo Beach Resort for your last holidays and for taking the time to share your experience. Although we really lament reading that we didn't match your expectations. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
We are also sorry to read your comments on the dining experience, be sure that your comments will be passed to the involved department.
We thank you again for your time and we hope to have the opportunity to welcome you again and better serve you in the future.
Alirio Pérez, Director - General Manager