Ratings based on 79 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry

Premier treatment

Posted Apr 12, 2017
Excellent staff and service in the premier restraint.This service and food was 5 star however the other restraint was not what l would call 3 star l guess you get what you pay for.Again with our room it was excellent however if you haven't children pay the extra!
Comment from Hotel Management
Apr 15, 2017 by Barceló Castillo Royal Level, Hotel Management
Dear Guest, thank you to spend your time to let us know your opinion about your recent stay in our Barceló Castillo Royal Level. It is every time a pleasure to know that our guests come back at home with nice memories of them holiday. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Alirio Pérez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Fantastic

Posted Apr 6, 2017
Everything was excellent.Couldnt recommend highly enough.
Comment from Hotel Management
Apr 7, 2017 by Alirio Pérez General Manager, Hotel Management
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with Barceló Castillo Royal Level, We wish you a gerat day, Kins regards, Alirio Pérez, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel, quiet, but close to amenities

Posted Mar 19, 2017
Had a very relaxing and enjoyable time in the hotel, staff were very friendly. Caleta is a relaxing place but also has lots of things to do to keep all ages happy.
Comment from Hotel Management
Mar 23, 2017 by Barceló Castillo Royal Level, Hotel Management
Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Castillo Royal Level hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Alirio Pérez General Manager
2 out of 5
by A verified traveler from West Sussex

Make sure the beach renovations are finished!

Posted Mar 18, 2017
Pros: Lush tropical gardens and layout of low-rise buildings.
Cons: Noise! Service in the restaurant was inconsistent. Reception was not very welcoming with much information hidden away round the back. Drinks expensive
Location: The least interesting of the four Canaries we have visited with little to do beyond the man-made resort area. Mostly warm and sunny but very windy.
Although there are several Barcelo hotels in the resort, Barcelo Castillo Royal Level is not a further hotel but the premium service at Barcelo Castillo. This we only discovered by queuing at reception for fifteen minutes to be directed across to the empty premium desk where we were duly provided with cold drinks and shown to our suite. The Junior Suite is pleasant and well equipped though not luxurious. Facilities included a well stocked fridge, kitchen equipment, two televisions and a hot tub, though this we couldn't use due to a very slow supply of tepid water. At 7 a.m. we were awakened by an ear-splitting shrieking noise that, on pulling back the curtains, was revealed as a bulldozer smoothing the sand on the beach being renovated right outside the hotel. This happened every morning (except Sunday) and continued until well into the evening. Why the machine was so noisy and had to start so early we never discovered. Resort facilities are (or will be!) good with plenty of activities, a reasonable premium restaurant and several swimming pools. Loud music (possibly to drown the bulldozer!) by the main pool drove us away to a designated premium pool but here one had to contend with the noise of drills and hammers as some of the surrounding apartments are completed.
Comment from Hotel Management
Mar 23, 2017 by Barceló Castillo Royal Level, Hotel Management
Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very sorry to read the disturbances caused by the tiepid water in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Regarding the works on the beach unfortunately they do not come from the hotel. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. hank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alirio Pérez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Exclusive Resort Feeling

Posted Mar 6, 2017
Pros: We were treated extremely well. Rooms were clean. Hotel was within walking distance of a small town and some really nice bars
Cons: Nothing we could think of
Location: Lots of water sports, also quad bikes were available also a small water nature park where you could buy food for the fish. There were also sea lions.
We stayed in an area of hotel complex that you needed key card access to. This was the 'premier' area. It had a private pool with only guest access in this area. It had a pool bar and lifeguard. The entire area was very clean. The room fridge had a range of complimentary drinks and a plate of fruit. The only charge was if you wanted more. We were half board which was more than enough for us. We had meals in a separate restaurant reserved for 'premier' guests. If you ate at any other restaurants on the resort you got a 30% discount.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Castillo Royal; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards Alirio Pérez
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2017
Really nice hotel but let down by the dribble of the cold shower. Complained daily but was only fixed on the penultimate day.
Comment from Hotel Management
Mar 5, 2017 by Alirio Pérez, Director - General Manager, Hotel Management
Dear guest, We thank you for you review and for choosing Barceló Castillo Royal Level for your last holidays. We are pleased to read that you enjoyed the hotel although we are deeply sorry for the inconvenience you experienced with the shower. We will pass your comments to our technical service so that they can revise the situation in order to study how this can be improved. Thank you again for your comments and we hope to receive you again in our Barceló Castillo Royal Level. Yours sincerely, Alirio Pérez, Director - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to all aminaties.

Posted Feb 9, 2017
Nice hotel enjoyed the walk around the hotel grounds. Was close to shops and restaurants.. we eat in the marina a few times in the alcarte lresturant which was very good. The hotel rooms were very good in size but the lighting was so bad! Such a shame. It would make a huge difference to make the rooms brighter.
Comment from Hotel Management
Feb 10, 2017 by Alirio Pérez General Manager, Hotel Management
Dear Guest, thank you to share your comment about your recent visit in our Barceló Castillo Royal Level. It is every time a very pleasure for us to read that the guests come back at home with a nice memory of them holiday. We will check the lighting of the rooms in order to provide a better service. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Alirio Pérez General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Fareham, UK

Quality hotel within easy reach of airport

Posted Feb 8, 2017
Pros: All staff were very helpful and polite, nothing appeared too much trouble. The waiting staff and chefs in l'Anca restaurant deserve a special mention.
Cons: The room lacked coat hooks to hang bathrobes/towels/clothes etc.
We stayed in a Junior Suite(4023) with a sea view on a half board basis. The room was modern and clean with a very comfortable and large bed. It was also very quiet and the terrace was relatively secluded even though there is a public path between the hotel and the sea. The walk in shower was very good, although water did leak under the door into the room. Not too much of a problem as it was soaked up by the bath mat which was changed daily. However a small lip on the floor would have solved the problem. A deposit of 7euros had to be paid for the room safe, however this was returned at checkout. The room had a kitchenette (not used) which would be sufficient to prepare simple meals, however we were half board and found that the high standard of food and the amount available was sufficient to ensure we never hungry. The Jacuzzi on the room terrace was useful to enable us to cool down on a sunny day. We got sufficient sun on the terrace during the day and only lost it in the late afternoon, however if you need longer in the sun we suggest you request room 4024 (next door) as the sun goes down later on that terrace.
Comment from Hotel Management
Feb 10, 2017 by Alirio Pérez General Manager, Hotel Management
Dear guest, tThank you for your generous description of our Deluxe Junior Suite. It is a very pleasure for us to know that you enjoyed all or facilities. We will revier the lighting in order to provide a better service. We are looking to receive you back in our hotel. Kind regards, Alirio Pérez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dorset, UK

Suits all needs

Posted Feb 6, 2017
Pros: Facilities for everyone
Cons: Better signage for checking in according to whether you are staying in self catering or hotel
Location: Very close to airport so transfer quick and close to pretty town
Our checkin was easy and Denise was brilliant at explaining facilities and keeping in touch while awaiting our room availability. The site offered something for everyone from joining in to finding a quiet spot. The pools were very clean and set in lovely surroundings. The site, although vast, never felt overcrowded and was within easy walking distance to town and suited all walking abilities from flat beachside promenade to sloping lanes. Be aware that the site is close to flight path so if you enjoy plane spotting, perfect, if you want total peace, maybe weigh up facilities over frequent plane noise.
Comment from Hotel Management
Feb 8, 2017 by Alirio Pérez, Hotel Management
Dear Mrs. Georgina, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Castillo Royal Level. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to welcoming you back again very soon. Kind regards, Alirio Pérez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Great hotel, good location.

Posted Feb 5, 2017
Pros: Clean and well run.
Really good hotel, clean and spacious accommodation. Food okay and staff really excellent and although work is going on at the beach, is not a problem, didn't hear a thing. Would recommend the hotel and will be sure to go again.
Comment from Hotel Management
Feb 8, 2017 by Alirio Pérez, Hotel Management
Dear Guest, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Alirio Pérez General Manager