For a five star hotel it lacked certain luxuries that you expect to find at deluxe hotels. The beach was good and not overcrowded but the sun loungers are disappointing. Really uncomfortable and no cushions. If you wanted a decent lounger you had to pay €30 for four hours to hire. There are three beach bars but not once did bar staff walk up and down the beach to ask guests if they wanted a drink. Several times when I walked to the bar for refreshments the barman was absent. The Japanese restaurant was a let down. The entertainment was 'zero'. The reason people go to Japanese restaurants is for the theatrics and there was none. The food was good but not big portions. The sushi was excellent !
The staff in the hotel were faultless especially the staff in the Coco Restaurant on the beach.
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to review your stay during the summer season with us. We are glad to find out you enjoyed staying at Coco Beach. Whilst Corralejo main beach gets more crowded during high season you will find a more relaxed atmosphere on the secluded bay in front of the hotel. Please be advised that all beaches in Spain are of public domain and sun loungers on all beaches must be within the approved type by coastal departments according to regulations. For your convenience the hotel has a VIP area with balibeds on hire in enclosed cubicles in our Coco Beach Chill Out above the water, the experience is totally different and cannot be compared to a sun lounger on the beach.
We have a total of 5 bars in our premises, the pool bar Las Palmeras, the Coco Lounge Beach & Club, the Coco Beach Chillout, the beach bar (which is in fact the only bar serving drinks on the beach) and the El Mirador bar in our lobby hall. All of these bars are operative during daytime, please check our opening times on the daily newsletter, as according to your message we assume you might have been on the beach early morning or late in the evening.
We do not advertize our hotel as being a club hotel with activities around the pool all day, still so we have live entertainment every single night at our piano bar and we do have several shows in high season, furthermore our gym and spa have an entertainment program with daily free clases for our guests such as yoga, aerobics, pilates and many more.
In reference to our gastronomy food portions vary from restaurant to restaurant, the Japanese cuisine is famous for its tasty small portions of sushi and sashimi, so you can mix and combine to your liking.
We do not fully agree the only reason to go to a Japanese restaurant is theatrics, a good restaurants is a balanced and harmonious combinations of secluded ambience, fine service and tasteful food and we work hard in order to achieve this.
Thank you for your special mention of our staff, specially at the Coco Beach Lounge & Club, we are sure they will be delighted about your feedback.
Gran Hotel Atlantis Bahía Real*****GL