3 outdoor pools, sun loungers
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Reviews of Hotel R2 Río Calma Spa Wellness & Conference

4 out of 5
Hotel R2 Río Calma Spa Wellness & Conference
C/ Artistas Canarios 8, Costa Calma, Pajara

Reviews

8.0

Very Good

Rating 10 - Excellent. 28 out of 78 reviews" "
Rating 8 - Good. 28 out of 78 reviews" "
Rating 6 - Okay. 16 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gregor

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Oliver

Stayed 5 nights in Aug 2023

6/10 Okay

Terence

Liked: Cleanliness
Stayed at R2 Rio Calma in Nov 21. Hotel is OKish, elegant Moorish exterior but rooms would benefit from a makeover. Food was buffet and can only say average. However pools and especially the grounds were really attractive. Hotel is approx a kilometre from main sandy beech.
Sunrise from our balcony
Outside seating in the evening
Reception
Reception
Stayed 3 nights in Oct 2021

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Sport Facilities & Service.
We really Enjoyed the stay, fantastic facilities, service and location with beautiful swimming pool, and sporting facilities. We could even enjoy some live entertainment in the bar. We would definitely stay here again and really recommend the Hotel in Costa Calma!!
Live entertainment
Great swimming
Sport Facilities
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great pool, terrible beds
Overall, the hotel is good. The only issue I have is the beds. These are the most uncomfortable beds and pillows I have had in any country, and so far travelled to just under 50 countries. So for them to be the most uncomfortable is quite an achievement. The pillows were like bricks and the bed was just as hard. Also the sheets on the double bed seemed to be 2 single sheets overlapping in the centre of the bed. Quite bizarre. That said, the pool area was first class and the buffet food was also good. Restaurant staff very helpful and efficient. Overall great to stay there, but as you are driving from the airport, do yourself a favour, stop at IKEA and buy yourself some pillows.
Stayed 4 nights in Jun 2019
Response from Belen on Jul 4, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your compliments regarding our service. Thank you. Regarding the pillows we will inform the director. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Rio Calma many times before, this year the evening entertainment had greatly improved (at least 4 out of the 6 acts were good, whereas they used to be all fairly dreadful!) The swimming pool has new tiling. We had 2 reasons to ask reception for assistance with room queries and they were dealt with quickly and without issue. No fight for sunbeds, unusual (literally NO towels down early in the morning!!), but the whole resort was very quiet first week of June, not just this hotel. Hardly any English tourists, but we quite like that!
Stayed 7 nights in Jun 2019
Response from Belen on Jun 19, 2019
Dear (name of guest), Thank you very much for sharing your experience. We are glad to hear that you’ve enjoyed your stay at R2 Rio Calma. We would like to especially thank you for your compliments regarding our staff. We are always driving to give our best and to guarantee memorable vacations to our guests. We hope to welcome you back in near future. Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Belen on Feb 20, 2019
Thank you very much. We are looking forward to seeing you soon. Best regards, Belen Reservation Department

8/10 Good

ojpch, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities
Good, not great
The hotel was fairly nice, but a bit old and could do with a refurbishment in places. Bed was quite hard and the shower was very dark. You have to pay extra for everything. €1/day for WiFi, €10 deposit per pool towel, €10/day for spa entrance. breakfast buffet was good and had a nice selection. Very touristy location. Parking wasn't much of a problem, but there's only one entrance, so you have to walk a long way if you're unlucky with where the parking space is.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
An impressive building in a good seaside location.
My first time in a big Hotel. Unluckily the disco was two floors below our bedroom so noisy. On two nights after midnight kept awake by loud talking below our window. The gardens and swimming pools were beautiful. The food offered lots of choice. Excellent breakfast.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SALLY, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
One of the best hotels we have stayed in, if I could find a fault with the hotel it would be that the bed was a little hard.

10/10 Excellent

In early 70 's , Bath England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
After a long wait to book in, and difficulty in finding our room in this enormous hotel, we warmed to the otherwise excellent place Good food - super swimming pools and other amenities Lovely climate with the sea warm enough to swim in Only gripe is that our room was not cleaned on our last full day and that sewge is used to irrigate gardens

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay would recommend it especially for couples

8/10 Good

Steven, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Costa Calma, Fuerteventura Hotel
We have been to Costa Calma many times, well into double figures now and in our opinion this is the best of the hotels in the resort although it is detached ( a hillly 3/4 mile from the main resort). if you want a quiet, well equipped hotel this is ideal. Well designed, feels like an old village rather than an hotel.

6/10 Okay

Madeleine

Este alojamiento está muy bien si quieres quedarte en el hotel no hay playa para encontrar la playa bonita hay que andar 2km 500 ida y mismo para vuelta y hay que pagar hamaca en mal playa pública 10 euros con sombrilla..El hotel hace todo para que consume dentro es por aro su localisation ..Se paga para todo caja fuerte 4 euros por día , cambio de toalla de piscina 1 euro cada cambio , wifi 1 euro por día y no funciona bien fuera del habitación ,la comida está bien por el desayuno pero así así por la cena..Hay que notar que el bonito de este hotel es su architectura y sus jardines y árboles y fuente que son perfectos ..La isolation del hotel no es buena mucho ruido a la mañana con la limpieza y movimiento de los muebles ..Otra cosas que hay que añadir vista al mar no enfrente eso es que l’habitation ensenada no es la misma para mí engañoso ..Otra cosas inadmisible no se puede facturar agua filtrada a 2euros 15 es una obligación de dar vaso de agua gratis !!!Otro tema el pago por bracelete hay que chequear muy bien eso y hay que pedir la impression del gasto del bracelete ..porque no dan ticket y se descubre la cuenta al final entonces aconsejó a los huésped de verificar cada día su consumo sino sorpresa al final !!!Otra cosa hay mucha habitaciones con una discoteca enorme abajo no se como la gente aguanta esto además es la vista más bonita al mar porque enfrente !!Yo quiero decir que para mí el personal del restaurante y buffet es muy sympatico y probar de ayudar cada vez
Stayed 7 nights in Apr 2024

8/10 Good

Juan Rogelio

Stayed 4 nights in Sep 2023

8/10 Good

JOSE

Traveled with partner
Liked: Staff & service, property conditions & facilities
Lo unico es que la cama matrimonio es de 150, es pequeña, hay bañera en vez de ducha, y falta de gel de ducha
Stayed 2 nights in May 2023
Response from Melanie on May 29, 2023
Gracias por tomarse el tiempo para darnos una evaluación.Estamos encantados de que haya tenido una buena estancia con nosotros. Agradecemos sus comentarios. En cuanto al gel de ducha, si habla con la recepción, estaremos encantados de rellenarlo según sea necesario.Esperamos darle la bienvenida nuevamente.

8/10 Good

Helge

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Tolle Anlage mit sehr schönem Garten. Zimmer sauber, auch wenn die Nachbarn gleichzeitig duschen kam warmes Wasser mit ausreichend Druck :-). Toller Sandstrand ca. 1,5 km vom Hotel entfernt. 2 sehr schöne große Außenpools. Auswahl und Abwechslung beim Abendessen könnte etwas besser sein. Frühstück sehr gut. Leider in Einzelfällen unfreundliches Personal. Großer Minuspunkt: Sauberkeit im Restaurant: Schmutziges Geschirr (Speisereste) im Speisesaal an der Geschirrausgabe, Kaffeeränder und Zucker-Reste in den Tassen, Spülwasser-Reste in den Müslischälchen, angeschlagenes Geschirr. Rostige Getränkedose wurde mir von der Bedienung an den Tisch serviert.
Stayed 7 nights in Feb 2023
Response from Melanie on Mar 14, 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten.Wir freuen uns, all die guten Punkte zu hören, und wir versichern Ihnen, dass wir auch auf alle schlechten Punkte hören. Wir freuen uns über die Gelegenheit, unsere Dienstleistungen zu verbessern.Wir hoffen, Sie bald wieder begrüßen zu dürfen.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Melanie on Dec 30, 2022
Thank you kindly for your review. We hope to welcome you back soon.

10/10 Excellent

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Precioso hotel, con todas las comodidades. Buffet desayuno y cena muy amplio.
Stayed 3 nights in Nov 2022
Response from Melanie on Dec 5, 2022
Muchas gracias por visitarnos y por sus maravillosos comentarios. Le agradecemos sinceramente que se haya tomado el tiempo para contarnos sobre su estadía. Esperamos darle la bienvenida nuevamente en un futuro no muy lejano.Gracias de parte de todos en R2 Hotels.

6/10 Okay

Georg

Liked: Cleanliness, staff & service, property conditions & facilities
Pro:Schöne Architektur,viel Platz,tolle Garten-und Platzgestalltung!Personal echt freundlich und viele können mehrere Sprachen sprechen,echt toll. Contra:Licht auf dem Balkon brannte 24 h durchgehend,tausende von Motten entsprechend überall,von Energieeffizenz und Umweltschutz wohl noch nie gehört.... Für alle in sonstigen Hotels(selbst in Ägypten)üblichen Standards muss bezahlt werden(für einen Safe soll ich bezahlen?).W-lan im Jahr 2022 gegen Gebühr???Sehr enttäuschend. Kein Wasserkocher im Zimmer(noch in keinem Hotel auf dieser Welt erlebt). Abends viel zu wenig Personal,man konnte den Stress und Druck des echt tollen Personals spüren und musste entsprechend leider recht lange auf seine Getränke warten.
Stayed 2 nights in Nov 2022
Response from Melanie on Dec 30, 2022
Vielen Dank für Ihre Bewertung.Wir freuen uns immer über Feedback, ob gut oder schlecht, da es uns ermöglicht, unsere Dienstleistungen zu verbessern und zu erfahren, was unsere Gäste wollen.Wir hoffen, Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Es un hotel de ensueños! Destacar la comida y el personal de cocina
Stayed 3 nights in May 2022

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Improve customer service pool’s chair and Wi-Fi
Il primo check in è andato bene, quando abbiamo deciso di prolungare di due giorni il soggiorno invece le receptionist non sono state chiare e solo all ultimo momento mi hanno detto che avevo prenotato tramite Hotels.com ( solo per una persona sola ) appena prenotato ho chiesto a loro in due momenti diversi se era tutto ok la nuova prenotazione etc . Riassumendo ho dovuto pagare per quei due giorni il doppio al giorno della prima prenotazione ( sempre per due persone.) Customerservice at the desk is really lacking . Un altro problema le sdraio della piscina, chi arriva primo mette il suo asciugamano eppoi già alle 11:30 non ci sono più sdraio disponibili. Per non parlare del Wi-Fi a pagamento quasi inesistente.
Stayed 2 nights in Dec 2021

8/10 Good

Juergen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Gartenanlage und ansprechende Architektur. Obwohl das Hotel sehr groß ist, verteilten sich die Gäste auf der weitläufigen Anlage
Stayed 11 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

pavla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opravdu nadherny a pohodlny hotel, vecere zdarma pro cleny gold je vynikajici. Nemuzu nic vytknout.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Belen on Feb 24, 2020
Buenas tardes, Muchas gracias por compartir tu experiencia y valoración. Estamos encantados de saber que has disfrutado de una estancia relajante con nosotros. ¡Esperamos tenerte de nuevo en R2 Rio Calma! Atentamente, Belen Community Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo trato instalaciones clima todo perfecto una muy buena estancia ............
Stayed 6 nights in Oct 2019
Response from Belen on Oct 12, 2019
Buenos días, Muchas gracias por compartir tu experiencia y valoración. Estamos encantados de saber que has disfrutado de una estancia relajante con nosotros. ¡Esperamos tenerte de nuevo en R2 Rio Calma! Atentamente, Belen Community Manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Belen on Sep 25, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your compliments regarding our service. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine grandes, chaudes et agreables, animations disponbles, personnel aimable et accueillant, magnifique hotel avec de beaux arbres, ces 2 belles piscines. Chambres simples un peu petite mais agreable. Splendide plage a proximité : la baie de Jandilla.
Stayed 4 nights in Aug 2019
Response from Belen on Aug 12, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your compliments regarding our service. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau cadre
Hôtel calme, excentré de Costa Calma. Une des piscines est chauffée, le lagon est toujours fermé. Dommage ! Le mini golf n’est pas entretenu. Beau jardin. Peu d’animations. Manque d’informations lors de l’arrivée et manque de signalétique pour l’accès aux ascenseurs dans cet hôtel qui est très grand. Les buffets du pdj et dîner sont variés mais il est inadmissible d’avoir à payer l’eau en demi pension : 2,15€ les 25cl. Personnel du resto très sympa. Chambres spacieuses avec balcons et baignoire. Le piano n’est pas en libre accès, dommage pour les pianistes. Le wifi est seulement gratuit dans le hall mais payant ailleurs. Grand parking gratuit à l'extérieur.
Stayed 3 nights in Jul 2019
Response from Belen on Jul 29, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your compliments regarding our service. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Große, saubere Anlage! Freundliche Mitarbeiter und sehr schöner Pool! Wir waren rundum zufrieden...die Lage ist eher für ruhesuchende :)
Stayed 5 nights in Jun 2019
Response from Belen on Jul 3, 2019
Guten Tag, Besten Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen unser Hotel und das Ambiente gefallen haben. Da wir Tag für Tag unser Bestes geben, um all unseren Gästen eine schöne und angenehme Zeit zu bieten, wissen wir auch Ihre Komplimente bezüglich unseres Personals sehr zu schätzen. Danke. Wir hoffen, Sie hatten auf Fuerteventura rundum erholsame und angenehme Urlaubstage im R2 Rio Calma! Auf ein Wiedersehen freuen wir uns. Mit freundlichen Grüßen, Belen Community Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la comodidad, la tranquilidad, habitaciones amplias y comodas, no me gustó que hay que pagar por el Wifi y la caja fuerte en las habitaciones, hay que pagar las bebidas en las comidas y la poca variedad en las comidas, otra cosa curiosa que me chocó hacían varios tipos de zumos naturales pero el de naranja era de polvos.
Stayed 6 nights in Jun 2019
Response from Belen on Jun 29, 2019
Buenos dias, Muchas gracias por compartir tu experiencia y valoración. Estamos encantados de saber que has disfrutado de una estancia relajante con nosotros. ¡Esperamos tenerte de nuevo en R2 Rio Calma! Atentamente, Belen Community Manager

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Putzfrau hat nicht ordentlich Zimmer gesäubert - Rezeption sehr unfreundlich ( ausser die Dame aus Berlin) - der Service beim Abendessen sag ALL DRINKS ARE FOR FREE...danach muss man doch bezahlen UNVERSCHÄMTHEIT
Stayed 7 nights in Apr 2019
Response from Belen on May 12, 2019
Guten Tag, Besten Dank für Ihre Rückmeldung. Es tut uns Leid dass der Aufenthalt nicht Ihren Vorstellungen entsprach. Da wir Tag für Tag unser Bestes geben, um all unseren Gästen eine schöne und angenehme Zeit zu bieten, wissen wir auch Ihr detalliertes Feedback sehr zu schätzen. Danke. Wir werden die Informationen an den Direktor weiterleiten. Bzgl. den Getränken ist es richtig, dass diese nicht kostenlos sind. Wir sind kein All-Inclusive Hotel sondern verfügen über Halb- oder Vollpension und hier sind die Getränke nicht enthalten. Es tut uns Leid, dass Sie hier falsch informiert wurden. Auf ein Wiedersehen würden wir uns freuen. Mit freundlichen Grüßen, Belen Community Manager

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir würden dieses Hotel nicht weiterempfehlen. Service Katastrophal..kundenfreundlich ist das nicht. Wenn Mitarbeiter den Gästen falsche Informationen mitteilt muss der Gast dafür bezahlen. Nur ein Sorry war für uns nicht ausreichend..zu mindest eine kleine Entschädigung...aber nein..nein die Aussage "da haben sie leider Pech " Sauberkeit von den Putzfrau war in der ganzen Woche ebenfalls ungenügend
Stayed 7 nights in Apr 2019
Response from Belen on May 12, 2019
Guten Tag, Besten Dank für Ihre Rückmeldung. Es tut uns Leid dass der Aufenthalt nicht Ihren Vorstellungen entsprach. Da wir Tag für Tag unser Bestes geben, um all unseren Gästen eine schöne und angenehme Zeit zu bieten, wissen wir Ihr Feedback sehr zu schätzen. Danke. Wir werden die Informationen an den Direktor weiterleiten. Auf ein Wiedersehen würden wir uns freuen. Mit freundlichen Grüßen, Belen Community Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Calme, beauté du lieu, comfortable, on ne manque de rien, personnel tres agréable, pres de la station de surf
Stayed 7 nights in Apr 2019
Response from Belen on Apr 23, 2019
Good Morning, sorry for answering in english. Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your compliments regarding our staff. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On a aimé l'agencement de l'établissement, les piscines, la salle de sport, le restaurant, la chambre. Toutefois, une responsable à l'accueil est très froide. Ne donne pas envie de lui poser des questions. Nous avons été déçus par les extérieurs non éclairés, et du lagon complètement fermé et qui a été une surprise désagréable car nous avions réservé dans cet hôtel pour ce lagon. Le choix de dessert au buffet n'est pas très copieux et n'est pas à la hauteur d'un 4 étoiles. Le prix des bouteilles d'eau est exorbitant pour la quantité (2,15 euros pour 33 cl). On est bien obligé de boire de l'eau pour ce qui ne boivent pas de vins. Manque de traduction des dépliants en français. Manque d'insonorisation dans les chambres.
Stayed 7 nights in Mar 2019
Response from Belen on Apr 1, 2019
Good day, sorry for answering in english. Thank you very much for sharing your experience. We are glad to hear that you’ve enjoyed your stay at R2 Rio Calma. We would like to especially thank you for your compliments regarding our location. We are always driving to give our best and to guarantee memorable vacations to our guests. We will inform the hotel director about your feedback. And yes it´s truth that the lagoon is closed since june 2018, and all the tour operator are informed about that. We hope to welcome you back in near future. Kind regards, Belen Community Manager

8/10 Good

Verified traveler

Stayed 8 nights in Mar 2019
Response from Belen on Apr 1, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your feedback. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

8/10 Good

Verified traveler

Stayed 8 nights in Mar 2019
Response from Belen on Apr 1, 2019
Good day, Thank you very much for reviewing us. We are glad that our hotel has met your expectations and hope you have enjoyed your stay with us to the fullest. As we are always giving our best, we highly appreciate your feedback. Thank you. It would be a pleasure having you back soon! Kind regards, Belen Community Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Belen on Dec 26, 2018
Thank you.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
El hotel es muy bonito pero las habitaciones muy anticuadas y la verdad me llevé una decepción
Stayed 1 night in Oct 2018

8/10 Good

Zuzana

Liked: Cleanliness, staff & service, room comfort
Late honeymoon
Me and my partner planned to come to Fuerteventura and to Rio calma for a while. It has great atmosphere and garden is beautiful. We requested room with sea view and even if it was not that direct, it was stunning nevertheless. We came for honeymoon that we had to push forward during our first baby pregnancy. One disappointment is that I mentioned in my comments that I am pregnant and my request were probably not even read, because room close to us were smoking ones and even thought specifically asked for, not so much in part of hotel that would be calm. It was not a big problem and I am not much of a complainer, but I was sorry nevertheless. They also did not made to happen simple request for additional pillow for whole week. But staff was always friendly and kind, to be honest I fell in love with Fuerteventurans a bit. But all was great when it could have been easily amazing:) Food and restaurant were very nice and there was always plenty, I enjoyed fruits and vegetables the most, but that would be fault of my condition more that warm foods would not be excellent. During rush hour it was problem to find table outside, but with amount of smoking people there I was not that eager to always sit there. I believe biggest regret of that vacation was fact that smoking in gardens and by the pool was not restricted at least to some areas and that has something to do with more benevolent policies geographically than I would prefer them to be. And the empty lagoon:(
Stayed 7 nights in Oct 2018

8/10 Good

Denise, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
im Großen und Ganzen echt top
das Hotel selber ist sehr schön, vor allem im Vergleich zu vergleichbar großen Hotels, die oft nur hässliche Klötze sind. Und obwohl man nur selten einen Gärtner (o.ä.) sieht, sind der Garten und die Pflanzen sehr gepflegt! Leider war das "Strand-Pool" bei uns nicht eingelassen und somit nicht besuchbar, das war sehr schade. Bis auf Kleinigkeiten (bissl abgeschlagene Ecken hier und dort, kleine Abnutzungserscheinungen, die aber nicht wirklich stören) war es aber in Summe sehr schön. Unsere Klimaanlage fiel 2 Mal aus, wir haben das bei den wirklich netten und bemühten Rezeptionsdamen gemeldet und es wurde sofort ein Techniker zur Reparatur geschickt. Das einzige wirklich Ärgernis war, dass trotz "Reservierungsverbot" ständig alle Liegen am Pool bereits sehr früh "belegt" waren, obwohl in Summe vielleicht 5 Leute im Pool waren. Schade, dass sich gewisse Leute nicht daran halten, und dass - wenn es schon ein "Verbot" gibt - nicht ein bissl darauf geachtet wird von den Angestellten.
Stayed 9 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Das Hotel entsprach nicht unseren Erwartungen. Zu wenig Personal somit auch schlechter Service.
Stayed 10 nights in Sep 2018

6/10 Okay

manuel, madrid

Liked: Cleanliness, staff & service
Ya se ha quedado anticuado en sus instalaciones
Hotel en su día bonito, pero con el paso de los años se ha ido deteriorando y no se hace mucho por renovarlo Alfombras desgastadas, ruidos de 16,00 a 17,00 horas machacones, de alguna maquinaria, que no dejan descansar La piscina de agua salada, que la vacían 2 veces en la misma semana Hamacas de las piscinas ya demasiado viejas Y como colofón cutres para cobrar 1 euro al día por el wifi, lamentable en estos tiempos
Stayed 6 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel mit wunderschönen Pools
Das Team an der Rezeption war sehr professionell, das Serviceteam im Restaurant hilfsbereit und freundlich.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bel hôtel.
repas très moyens , pas au niveau des autres pr prestations. Dommage.
Stayed 3 nights in Mar 2018

8/10 Good

Rola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quelques manques pour un hôtel 4 étoiles. Pas de wifi gratuit. Coffre payant dans la chambre. Pas de bouilloir. Sinon environnement et infracstructure très bien. Buffet pt déjeuner très bien.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

8/10 Good

VEIKKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018