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Reviews of Smy Tahona Fuerteventura

2.5 out of 5
Smy Tahona Fuerteventura
C/ Alcalde Marcial Velázquez, no. 17, Caleta de Fuste, Antigua, Fuerteventura

Reviews

8.0

Very Good

Rating 10 - Excellent. 25 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 11 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tiomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 12, 2023
Thank you!

2/10 Terrible

Joanna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We had was room 201! Dont stay in this room, there is a very loud unit that is on constantly outside the room all day and night, there was also a rat/mouse scratching all night under the bath trying to get out and there is also no air con and you need air con in fuerteventura as its always hot! We stayed up all night and left the next morning and got a refund, the staff on reception were helpful as much as they could be. I cant say much about the food or amenities as we only stayed for less than 12 hours, we had to book in to another hotel.
Stayed 7 nights in Nov 2023
Response from Smy Tahona on Nov 13, 2023
We regret that your stay was unsatisfactory, hence the full refund that we granted you.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Miguel Dominguez, manager on Jul 25, 2023
Thank you! We look forward to welcoming you again!

8/10 Good

Danut Doru

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very polite and helpful staff. Food was good. Walking distance to the ocean. Walking distance to the bus stop. The rooms were a bit disappointing. They need to be updated and refurbished as the smell was awful. Bathroom smelling dump. Bedroom smelling mould. Blankets smelling awful but my wife asked for replacement and got a better one.
Stayed 3 nights in Mar 2023
Response from Management on Mar 28, 2023
Thank you for your kind review. We have in motion a partial refurbishment plan. We look forward to welcoming you again.

4/10 Poor

Charanjit

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms was never clean enough the tea and coffee machine not working no white wine no mirror in the room no furniture for your patio and never enough choice for food same old food every day
Stayed 6 nights in Nov 2022
Response from Team Smy Tahona on Nov 23, 2022
Dear Charanjit,We appreciate the time and dedication invested in sending us your comments.We are very sorry that we have made a negative impression on you. It is a real pity that we have not been able to comment personally during your stay to try to make your experience more positive.We can assure you that we will take your assessment into account in order to carry out corrective measures and continue to improve, as this is our main objective.We look forward to welcoming you back to Smy Tahona very soon.Kind regards,Team Smy Tahona

6/10 Okay

Colin

All-inclusive hotel/resort but had to pay for standard/basic TV channels (very odd). Not that TV is a requirement on holiday but it good to have the option. Also WIFI only worked in reception, my room was less than 20 feet away from reception. Seemed like 10/15yrs ago.
Stayed 7 nights in Dec 2019

4/10 Poor

STEPHEN

Stayed 2 nights in Nov 2019
Response from labranda tahona garden on Dec 4, 2019
Dear guest, We regret that your stay with us has not been to your liking at Labranda Tahona Garden, our team strives every day to satisfy our guests. Best regards, Labranda Tahona Garden Team.

8/10 Good

SIMON

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from AGM on Nov 25, 2019
Dear Simone, Thank you very much for your score. We hope see you very soon! Best regards, Tania-Assistant General Manager

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel. Simple but clean with beautiful grounds and the food was surprisingly good!
Stayed 6 nights in Nov 2019
Response from Tania- Assistant General Manager on Nov 18, 2019
Dear Simon, Thank you very much for your amazing score and comments. We are happy to know that you enjoyed your hlidays with us. We hope see oyu soon! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is well situated, within easy walking distance of the centre. hotel was clean and staff very friendly, aiding a relaxing holiday. food was good and dining room was always being cleaned by the staff, ready for the next people. room was a good size. pool was clean and tidy and you didn't have to fight for a lounger!! definitely stay again!
Stayed 10 nights in Sep 2019
Response from Tania- Assistant General Manager on Sep 25, 2019
Dear guest, Thank you for your comment and for your score. We hope see you soon! Kind regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best holiday EVER
We as a family had the best 7 days. Yes the bed was a tad uncomfortable but that's a personal thing. The hotel couldn't have been better for us and we can't wait to return next year.
Stayed 7 nights in Aug 2019
Response from Tania- Assitant General Manager on Sep 10, 2019
Dear Rebeca, We first like to thank you for sharing your positive feedback and score. We are very happy to know that you had a brilliant time with us and that we were able to meet your expectations. It is rewarding to notice that our intention to provide a quality and professional customer service has been acknowledged and we do appreciate your feedback very much, as we work hard every day to be able to make our guests holidays unforgettable and valuations like yours drive us to follow these commitments. We would love to have you back in our hotel in the future. Kind regards, Tania- Assitant General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, simple property, great location. Needs air conditioning in rooms.
Stayed 10 nights in Aug 2019
Response from Tania- Assistant General Manager on Aug 27, 2019
Dear Guest, Thank you very much for your amazig score and your good comment. We hope see you soon! Kind regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Tania- Assistant General Manager on Aug 27, 2019
Dear guest, Thank you for your score. We hope see you soon! Best regards,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay - would stay again
Quiet small hotel. Apartment was bigger than I expected. Food was very good by all inclusive buffet standards, although choice was limited (to be expected for a hotel of this size). Area does not have much high rise so got sun in outside patio area until 6pm (in February).
Stayed 3 nights in Feb 2019
Response from public relations on Feb 17, 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura Best wishes

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LABRANDA Tahona Garden - All Inclusive
Excellent friendly staff always busy and helpful Rooms could do with a kettle and hairdryer, food normal for an all inclusive. Overall we had no problems at all with our stay.
Stayed 7 nights in Dec 2018
Response from Public Relations on Feb 17, 2019
Thank you very much for choosing us and for all your lovely comments about our hotel. We are happy to know that you have enjoyed our food, the pool, the staff and services , especially the bar man. it is a pleasure to know that the service was good and that you felt well taken care from us. we hope you will return to stay with us in the future we appreciate the recommendations for us and is taken into account. Do not hesitate to contact us if you have any additional comment, doubt or request, also for any possible future holiday in Fuerteventura best wishes

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great for a small friendly hotel close to nightlife, food a good selection and staff work hard.
Stayed 5 nights in Dec 2018
Response from Sara on Jan 4, 2019
Dear Customer Thank you for your kind words, For us it is a pleasure to work hard for our clients, Let's hope to see you again Best regards

8/10 Good

James

Liked: Staff & service
Okay Boss
The location, like the staff are excellent. A decent but cold outdoor pool with plenty sun-loungers next to a friendly relaxed poolside bar. We booked in as an all inclusive package and it was fantastic value for money. Only a 5 minute stroll away from the centre of the resort. Food was acceptable, nothing gastronomic but most things were very edible and ample in the buffet restaurant. The many good points about the Tahona are sadly let down by one definite negative .... the condition of the bathroom in our apartment. Let's say that it was long overdue a complete renovation...about 30 years overdue. Having said that, we enjoyed our stay, made all the better by all the staff who are a credit to the hotel, especially Freddy who greets all guests with a broad smile and a cheery "Okay boss". Without a doubt this could be an even better hotel if the obvious renovations were addressed now.
Stayed 7 nights in Dec 2018
Response from Public Relations on Dec 29, 2018
Good afternoon James! Thank you very much for left your opinion in Expedia, the opinions of our customers are very important for our activity. Help Us to constantly improve our weak points and improve our services! Your comments and opinions are appreciated because they allow us to evaluate the quality of our facilities and services and to see if we meet the needs and expectations of customers. Otherwise, it was particularly nice to see that your impression of our staff and the service was good and that you felt well taken care of during your stay. We are undergoing constant change to improve the guest experience and I hope to welcome you back in the future to experience this for yourself. Sincerely yours Alessandro Dibilio reception.tahonagarden@labranda.com

10/10 Excellent

Nikki

Bargain
Great hotel, friendly efficient staff. Clean. Great location
Stayed 7 nights in Aug 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at the hotel could not do enough for you. Fantastic service by everyone.
Stayed 11 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Was competent and welcoming from all staff. Rooms cleaned daily, reception staff very good and dining room staff too. Good holiday all round.
Stayed 7 nights in May 2018

10/10 Excellent

Angie, West Lothian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been here 4 times and this hotel just keeps getting better. I noticed more improvements this year. Supplying shower gel, upgrade your all inclusive to premier to get branded drinks. New sunbeds around the pool, welcoming drinks or shots at dinner depending on the theme night. The hotel is always clean, the staff are lovely & efficient. They will help you no matter what or if you have a problem. The food was amazing & not repetitive. This is a wee gem of a place.
Stayed 7 nights in Apr 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back ...
Having booked a short 3 night break to escape the miserable weather in the UK, we plumped for Caleta de Fuste which we visited a year and a half ago. We wanted to keep costs down and decided to take a punt of the Tahona Garden having read some of the reviews and seen the incredible value price! We were not disappointed!!!! Arrival was pleasant and swift and we were directed to our apartment (116). Yes, the apartments are dated, but they are clean and very spacious. The bed was two singles pushed together but this is standard practice in most hotels. There were plenty of towels and a cot and bedding were provided for our little one. We stayed on an All Inclusive basis and the value for money was EXCEPTIONAL. The food was lovely and always tasty and hot (those who say it is cold/tepid clearly dine later in the service than us!) the wine was very drinkable (Ive had MUCH worse at far more expensive hotels) and the fact that a menu clearly stated what drinks were covered on the AI package was very helpful. I was particularly excited to see Cava on the list and endeavoured to drink my body weight in it over the course of the stay! The staff in this hotel are an utter credit to the management. They are so helpful, friendly, polite and work oh so hard! There is a lovely relaxed atmosphere in this hotel which is fabulous for families and 'older' couples. I will definitely be heading back there!
Stayed 3 nights in Mar 2018

8/10 Good

sue, england

Liked: Cleanliness, staff & service, room comfort
Nice little hotel close to shops and beach
This budget hotel is lovely clean comfortable beds and large rooms friendly helpful staff Small bar by pool with local produced drinks and coffee open 10 till 11 pm with basic entertainment ie bingo karaoke or a quiz This hotel does still need some upgrading but what has been done is very clean and bright Downside for me was that there were no air conditioning or fans in the dining room this made it very uncomfortable to eat you really felt at night like you needed to shower again Food was ok limited choice I found the middle hot selection was only slightly warm as it seemed overhead hot lamp was not working and there was no children’s choices except chips
Stayed 4 nights in Oct 2017

8/10 Good

paul, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel.good location and relatively cheap
very nice hotel only 2 mins from seafront and 10 mins to main sandy beach. food was very good with enough choice for all types. good pool and bar area. rooms very large but as no air con could get hot at night, can hire fan at extra cost. all staff very friendly and I feel this hotel is excellent value for money. plenty of bars etc in close area
Stayed 11 nights in Jun 2017

10/10 Excellent

claire, Leeds uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel friendly staff great location
I have stayed at tahona many times before it never disappoints it's a great hotel with friendly staff there for your every need and it's in a great location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good
Very friendly staff Comfortable lounge area with free wifi Food okay Nice balaconly

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, will be back
very small hotel, which we liked very much. all the staff were very friendly and welcoming. our bathroom could have been better as the shower wasn't very good and my husband had to mend the toilet 3 times. but overall we had a very relaxing and happy time

8/10 Good

grundy 51, uk

Liked: Staff & service
A friendly welcoming hotel.
Basic apartments that could do with updating. Food acceptable with plenty of variety. Good facilities, nice pools, good pool bar, nightly entertainment. Close to all amenities like bars, restaurants, beach. A very enjoyable Christmas holiday with lovely weather.

8/10 Good

louise, UK

Liked: Property conditions & facilities
Cheap and cheerful great value good location hote
hotel cost us just over £150 for 2 people all inclusive for 5 nights, 10 minute dtive ftom airport with taxi costs €12. Good selection of fresh food not gourmet but fresh and and plentiful, foid hall buffet service, coffee and hot drinks only available at breakfast. Some issue with flies too. Good selection on all inclusive drinks except outside foodhall, everuthing including coffee is served in paper or pkastic cups :( inside bar closed the whole stay, pool very cold gets a bit dirty by end of day, pool bed reservation with towels a big issue despute notices! Rooms are not cleaned daily and beds were only made once in stay. Good size room good facilities too. Overall not bad for a quick stay In the sun

10/10 Excellent

Mich, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break.
Was there for 3 day short break with my daughter. Excellent value for money and the staff were extremely helpful and friendly. Hotel itself was spotless and food was ok, something for everyone.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
apartment in the centre of Caleta De Fuste
This apartment was cheap and cheerful. The location was ideal for bars restaurants and shops. Twelve Euros for the taxi from the Airport. would definately return.

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place with good staff
Stayed 2 nights in Jan 2024
Response from Miguel Dominguez, Manager on Jan 30, 2024
Thank you! That was very kind of you.

8/10 Good

Sylvie Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Smy Tahona on Nov 16, 2023
Thank you!

2/10 Terrible

Verified traveler

Stayed 7 nights in Dec 2020

2/10 Terrible

Aranzazu

Disliked: Cleanliness, room comfort
Hotel cerrado!
El hotel está cerrado, no se usa desde hace días y nadie me lo había comunicado antes de mi llegada. He intentado ponerme en contacto con ustedes y con el alojamiento para cursar una reclamación formal y su respuesta ha sido que no iba a haber respuesta debido a la saturación del momento.
Stayed 2 nights in Aug 2020

10/10 Excellent

Dacil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente y un trato de 10 por parte del personal.
Stayed 3 nights in Dec 2019
Response from Tania on Dec 30, 2019
Estimada Dacil, Gracias por su puntación y comentarios. Esperamos nos visite pronto. Un saludo, Tania- Asistente de Dirección

10/10 Excellent

Dacil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUENO, POR MEJORAR SERIA WIFFI EN LA HABITACIÓN
Stayed 2 nights in Dec 2019
Response from Tania on Dec 30, 2019
Estimada Dacil, Muchas gracias por su maravillosa puntuación. Tomamos nota de su comentario. Esperamos su próxima visita. Un saludo cordial. Tania- Asistente de Dirección

10/10 Excellent

DOUCY

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon hôtel familial
Le tahona garden est un hôtel club à l ambiance familiale. Le personnel y est particulièrement compétent et sympathique. Tout est très propre. L hôtel est idéalement placé au centre de l île et à proximité immédiate de l aéroport. Seul bémol, la vétusté des chambres mais très spacieuses.
Stayed 5 nights in Dec 2019
Response from Tania on Dec 30, 2019
Cher Doucy, Merci pour vos commentaires et votre score. Dans l'attente de votre prochaine visite. Cordialement. Tania- Directrice adjointe

6/10 Okay

Stephane

Liked: Staff & service
Disliked: Cleanliness
Besoin de rénovation
Chambre sentant le renfermé, une mare d eau devant le frigo, celui ci dev’at Être défectueux. Nourriture froide, un tout inclus bas de gamme
Stayed 2 nights in Nov 2019
Response from Labranda Tahona Garden on Dec 6, 2019
Cher invité, Merci pour votre score et nous apprécions votre avis car cela nous aide à continuer à nous améliorer. Labranda Tahona Garden

8/10 Good

Niko, Brivio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Personale di sala e reception cordiale e disponibile, cucina gradevole, pulizia letti delle camere scarsa, biancheria da letto pulita ma macchiata.
Stayed 7 nights in Aug 2019
Response from Tania on Oct 5, 2019
Gentile cliente Grazie per il tuo punteggio e per il tuo commento. In attesa della tua prossima visita. Cordiali saluti,

10/10 Excellent

Dacil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un trato por parte del personal exquisito
Excepcional el personal. Y la comida. Supera y con creces cualquier cosa negativa o pero q pueda decir
Stayed 5 nights in Aug 2019
Response from Tania- Asistente de Dirección on Oct 5, 2019
Estimada Dacil, Gracias por su valoración y por su comentario. Esperamos su próxima visita. Un saludo cordial,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Ottimo personale molto simpatico cortese e disponibile. Ottimo servizio di prolungamento all inclusive. Peccato per la pulizia che non è delle migliori
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Personnel tres agreable.nourriture tres peu varié et pas terrible.bruyant
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Ottimo rapporto prezzo qualità buona posizione per poter visitare l l'isola
Stayed 7 nights in Jun 2019

10/10 Excellent

Salva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el trato del personal del hotel y la calidad precio inmejorable
Stayed 4 nights in Jun 2019

6/10 Okay

Pinja

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
La disponibilità e la gentilezza del personale. La cucina varia
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rapporto prezzo qualità ottimo,struttura da rimodernare,gentilezza e cortesia del personale il vero punto di forza
Stayed 7 nights in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
personele gentile e professionale struttura dimessa e trascurata
Stayed 7 nights in Dec 2018
Response from Public Relations on Feb 17, 2019
Grazie per la vostra opinione, speriamo de potervi avere nuovamente come nostri ospiti per valutare i nostri miglioramenti. cordiali saluti

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lo que no termino de gustarme fue el buffet,la comida era poco variada y no muy bien cocinada,los postres eran siempre los mismos El desayuno muy bien y la bebidas también El todo incluido muy bien
Stayed 6 nights in Dec 2018
Response from Public Relations on Dec 31, 2018
"Estimado cliente" Lamentamos que no hemos cumplido con sus expectativas. Nuestro objetivo principal es que nuestros clientes se sientan bienvenidos y pedimos disculpa si, en algún momento de su estancia, no ha sido el caso. Le rogamos que se pongan en contacto con nosotros a través de nuestro e-mail en el caso de que podamos asistirle con cualquier cuestión. Un saludo cordial, Relaciones Públicas reception.tahonagarden@labranda.com