Avoid if Possible
Posted Mar 28, 2017
Many problems and had to called maintenance five times in our week due to air con issues, cupboard doors jamming and no hot water in morning or evening. In the end we left doors open and had to turn ALL taps on for 15 minutes before the water turned warm. Food very limited but eatable. During our stay we couldn't help but notice many heated arguemenrs with guests checking out and reception staff. On one morning an English gentleman had been billed for a hotel meal and drinks to which he replied that he hadn't eaten or drunk anything in the hotel ever. On our last day, having paid as we went, we were told we had not paid for a bottle of wine. We disputed this fact, telling then to view the hotel CCTV to prove we had paid but we were told by receptionist that if we did not pay it would be taken out of her salary. We called for the manager. I had to go back to my room and bring our rubbish bin to reception and empty the contents, which included our ripped up paid bill receipt onto the counter to prove we had paid. Total humiliation and I got into my taxi for the airport wishing I had never stayed there. In 34 years of world travel I have NEVER been humiliated or had a member of hotel staff try to emotionally blackmail me. I booked the Sheraton as I knew and trusted the brand. NEVER AGAIN!
Comment from Hotel Management
Mar 30, 2017 by Jsantos, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Fuerteventura Beach, Golf & Spa Resort.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Fuerteventura.