Ratings based on 237 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Service didn't match that of other 5* hotels

Posted Feb 20, 2017
The hotel facilities were great but I felt the service didn't match the star ratings. We asked several times for a steriliser for the room but one never transpired, the staff didn't do anything to help us extend our room on our last day, they were very dismissive. The restaurants were poor standard. The kids were told they couldn't use inflatables in the pool - slightly ironic as they were selling them in the gift shop and it was half term. If they had heated the larger pool, and not just the smaller pool there would have been plenty of space for the kids and adults who didn't want the inflatables in the pool. Finally, it is on the flight path and can be quite noisy, but the benefit is that it's only 10mins from the airport.
2 out of 5
Recommended
for Everyone
by A verified traveler

I don't recommend it.

Posted Feb 16, 2017
You need to check if the hotel staff get your orders right and confirm all the prices and offers twice, otherwise they bring you something else and charge you for it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Perfect location and hotel

Posted Feb 13, 2017
We wanted a few luxurious days in the sun and got it! Everything was so clean and the hotel staff could not do enough for us - they just made everything so easy. Our rooms were large, airy and very clean. We spent some time in the Spa for a relaxing massage which was wonderful. There was a great deal of choice on food with every taste catered for. We would certainly recommend this hotel and have already done so!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel facilities

Posted Feb 1, 2017
Hotel is outstanding but don't eat in the Spanish a la carte restaurant. Food served was very disappointing & expensive.
Comment from Hotel Management
Feb 9, 2017 by JSantos, Hotel Management
Dear Storm, Thank you for sharing your experience at the Sheraton Fuerteventura Beach, Golf & Spa Resort through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Sheraton Fuerteventura Beach, Golf & Spa Resort and we hope you choose to stay with us again whenever your travel needs bring you back to Fuerteventura. Sincerely, Jaime Santos General Manager Sheraton Fuerteventura
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Outstanding service!

Posted Jan 29, 2017
Pros: Location, quality of food, service
Location: there is a small shopping mall next to the hotel and a long very nice boardwalk ideal for walking, biking and running
The hotel is located next to a boardwalk and a nice beach. The pool area is amazing. Very nice reception and hallways. The rooms are spacious and well decorated. Coffeemaker available. Greta view from the rooms. Breakfast is outstanding as it is dinner. Nice evening entertainment. And on top of all an outstanding staff, very friendly and helpful
Comment from Hotel Management
Feb 9, 2017 by JSantos, Hotel Management
Dear Hans, Thank you for sharing your experience at the Sheraton Fuerteventura Beach, Golf & Spa Resort through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Sheraton Fuerteventura Beach, Golf & Spa Resort and we hope you choose to stay with us again whenever your travel needs bring you back to Fuerteventura. Sincerely, Jaime Santos General Manager Sheraton Fuerteventura
5 out of 5
Recommended
for Everyone
by A verified traveler from West Midlands

Sheraton Fuertaventura

Posted Jan 22, 2017
At The Sheraton Hotel, we had Avery enjoyable stay. The staff we very friendly, helpful, in fact, could not have done any more to provide a better stay. The food in the hotel's restaurants was of a very high standard and service was excellent, especially, in El Faro. The hotel room was also of a high standard and housekeeping kept this high level throughout our stay. Finally, the Spa facility in the hotel was a great place to relax.
Comment from Hotel Management
Feb 9, 2017 by Jsantos, Hotel Management
Dear Gavin, Thank you for sharing your experience at the Sheraton Fuerteventura Beach, Golf & Spa Resort through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Sheraton Fuerteventura Beach, Golf & Spa Resort and we hope you choose to stay with us again whenever your travel needs bring you back to Fuerteventura. Sincerely, Jaime Santos General Manager Sheraton Fuerteventura
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Lovely stay. Helpful staff and lovely gardens.

Posted Jan 16, 2017
Pros: Rooms and facilities. Breakfast excellent
Cons: Nothing to highlight
Location: Town to the left, countryside to the right
Short walk to open countryside with secluded beach and bar!
Comment from Hotel Management
Jan 16, 2017 by RRPP, Hotel Management
Thank you very much for sharing your opinion about your holiday experience at the Hotel Sheraton Fuerteventura with the Expedia page for travelers. It is very rewarding to read that there was nothing that you could fault and that everything was as it should be. We are delighted to have fulfilled your expectations and we truly hope to see you among us again at your earliest convenience. Best regards Eva novosadová Public Relations and Customer care
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice resort, very child friendly

Posted Dec 28, 2016
We had a very nice Christmas week at Sheraton Fuerteventura. Very good facilities, close to shops etc but there's so much to do at the hotel that there's no need to go elsewhere. The Christmas dinner exceptional, the Kids club (Yambaland) staff were great and there was plenty of time for adults to relax. Only slight negative was that the staffing levels at the Spa was always low and this affected our experience at the spa.
Comment from Hotel Management
Jan 2, 2017 by Public Relations and Customer Care, Hotel Management
Dear family, Thank you very much for sharing your opinion about your holiday experience at the Hotel Sheraton Fuerteventura on this website for travelers.. It is a real pleasure knowing that you have enjoyed your holiday at Fuerteventura and we thank you for your praising words about our staff and animation team.. Thank you as well for your comments about our Spa wich are definitely crucial tous in order to improve our daily service . We hope to see you sonn back in Sheraton Fuerteventura
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham Ukraine

Hotel very nice but a little tired in some areas.

Posted Dec 24, 2016
Pros: Liked the location and the staff were great
Location: Nearby are water sports, beach, supermarkets ans nice walks
This hotdl is away from the hustle and bustle but restaurents and supermarkets still within each reach
Comment from Hotel Management
Jan 2, 2017 by Public Relations and Customer Care, Hotel Management
Dear guest, It is a real pleasure knowing that you have enjoyed your holiday at Fuerteventura and we thank you for your praising words about our staff . We wish you a happy New Year and hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic layout.

Posted Dec 19, 2016
Great layout. Great staff. Location was perfect. Excellent all round
Comment from Hotel Management
Jan 16, 2017 by RRPP, Hotel Management
Dear mr. Delgrado, Thank you very much for sharing your opinion about your holiday experience at the Hotel Sheraton Fuerteventura on this website for travelers.. It is a real pleasure knowing that you have enjoyed your holiday at Fuerteventura and we thank you for your praising words about our staff. We are delighted to have fulfilled your expectations and we truly hope to see you among us again at your earliest convenience. Best sunny regard Eva Novosadová Public Relations and Customer Care