A difficult review to write
Posted Aug 31, 2014
There were a number of really good things about the hotel, but too many negatives to make me want to write anything particularly good. After two weeks staying in the premium (over 16) area, we had a nice holiday. The hotel as a whole was very clean and tidy, with the rooms and the grounds kept to a very high standard. We didn't however appreciate a couple of cockroaches in the bathroom on two different occasions. The negativity really comes with the staff. Thomas, Jorgio and a few of the bar staff were very helpful and would go above and beyond the basics for you. This is however where this ends.
1. The restaurant staff couldn't even be bothered to make fresh eggs for you. We felt like we were asking too much by doing this.
2. Most of the reception staff just smiled, shrugged their shoulders and smiled again rather than going that extra step to help with anything.
3. We had no internet (even though it was paid for in the package) for four days.
This was reported twice each day for four days...and each time it was reported, we were told this had not been reported before and they would get the external providers to take a look!!!
If you are expecting 4* or above, keep away....you wont be happy with what you have paid for.
If you are expecting a 3* bundled package deal....you'll be happy with your purchase.