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We had a wonderful stay as always! The staff is wonderful, the food is so fresh, the hotel is clean, beds are so comfy, parking is abundant and convenient, and the cookies are delicious!
The receptionist, who checked me in was awful, had no people in line, so there was no reason for her to not give me the proper directions to the room, or what the facility entitled, or even the complementary cookie
Definitely like in the DoubleTree experience
The hotel is in an odd location. We arrived at 9:00 pm and for such an updated hotel, they made us walk out to our car alone at night in the dark for a parking pass. We were leaving at 5:00 am so I asked if really needed due to lack of safety in the area to walk out alone. They told me yes. When I mentioned that none of the other cars had them on their dash, they were unconcerned
They did offer water but it was warm and there were no ice machines. Lastly to be fair the rooms although nicely de orated and updated were very worn and stained. Carpet, tile etc. I am a frequent traveler and pretty fair minded but will not stay here again.
Amy
Stayed 1 night in Oct 2023
8/10 Good
Bill
Business traveler
Oct 6, 2023
Comfortable quiet room.
Bill
Stayed 2 nights in Oct 2023
Response from FOM on Oct 6, 2023
Thank you for taking the time to review your stay with us. We will share with our ownership group and management team.
The guy that check us in was cold and wasn't friendly at all. He didn't even offer a welcome cookie. And the other guy who check us out was very rude and unprofessional, he was on the phone when I get there and he was eating something because he was chewing. and when I ask him if they have a cookie because my daughter remember about it that they didn't gave us when we checked in. he grabbed the cookie but he didn't even say a single word when I say thank you. I know its just a cookie but thats not the point here, if you work in that kind of job you have to be professional and accommodating.
One night stay close to home. Great location, very clean, friendly staff got a late check out! Always a plus and we love our points! We will stay again