- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had organised for Mariana to meet us at the property about 8pm. When we arrived there was nobody there and the property was locked. We tried to call her but our phones were not working so I managed to get a local person to help. They called Mariana a couple of times before she picked up. She said she was busy so would send somebody else. We waited a while for somebody else and I explained I wasn’t happy - he said Mariana was busy but I wonder how long it would have been before anyone came had I not managed to contact her. This should not have happened as I had already arranged to meet her through an email the previous week. Not happy at all been left on the street.