Ratings based on 243 Verified Reviews

4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Superb hotel

Posted Sep 17, 2017
Pros: The atmosphere and many secluded private areas.
Cons: Nothing.
Location: The location is set up high on the coast with a great view of Funchal. The sea views are spectacular.
Very welocming staff and a wonderful location makes this one of the best hotels we ever stayed in. The outside facilities with pools and access to the sea with numerous terraced sun areas could not be beaten. The William restaurant is spectacular lovely food presented very nicely with a very informed staff made our visit there very memorable. The management is very visible and supportive of the junior staff and it was nice to see the nice atmosphere created by this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel by the beautiful Funchal sea

Posted Sep 11, 2017
Pros: Amazing location, great food (including breakfast) and good cleaning service (twice a day)
Location: If you bother walking you might find the downtown and old town quite far to walk but the Hotel offers a transfer.
Stayed in the hotel for 7 nights with my girlfriend and experienced a great time. It's a classical hotel, so be prepared to find a classical accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ageless charm

Posted Aug 25, 2017
Pros: The ambience, the comfort and the friendliness of staff.
Location: Excellent cliff top location overlooking the sea.
This is a long established hotel with a deserved reputation. On arrival our welcome was excellent. Our room was charming and comfortable. Food in the restaurants good, and staff very attentive. Pricey but I think worth every Escudo sorry Euro.
5 out of 5
Recommended
for Couples
by A verified traveler from Shrewsbury UK

Fabulous hotel overlooking the bay

Posted Jul 9, 2017
Pros: Quiet spots in the gardens, tranquil.
Cons: On this visit we thought that another couple of members of staff at breakfast was needed. But not on previous visits.
Location: Situated on a hill, 10 minutes walk down into Funchal. Courtesy transport available
We've stayed many times. We come just to relax. Never disappoints.
5 out of 5
by Adnan

Outstanding

Posted Jun 14, 2017 on Hotels
All was so much amazing, staff was so friendly and amazing, isabel concierge, christine tour guide, cindy wait staff, and all the rest made our vacation just amazing
Comment from Hotel Management
Jun 19, 2017
Dear Adnan, Thank you very much for visiting us and for your nice comments, we are glad to read that we have been able to meet your expectations. We hope to have the pleasure of welcoming you back here to the Belmond Reid's Palace in the near future. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
by michael

Best in Madeira

Posted Jun 11, 2017 on Hotels
Lovely Old Style Hotel
Comment from Hotel Management
Jun 19, 2017
Dear Michael, Thank you very much for visiting us and for your nice comments, we are glad to read that we have been able to meet your expectations. We hope to have the pleasure of welcoming you back here to the Belmond Reid's Palace in the near future. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from East Grinstead

Superb

Posted Jun 3, 2017
Upgraded to a superior room which was a very pleasant surprise especially as we found ourselves in a room with a wonderful balcony and tremendous sea views. The staff were extremely polite and nothing was too much trouble. A most enjoyable stay.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Stephen, Thank you very much for your valuable comments. We are pleased to learn, that you had an enjoyable experience with us, we thank you for visiting us and for sharing your experience. We look forward to welcoming you back to the Belmond Reid's Palace. Best regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Elegant hotel with history and charm

Posted May 21, 2017
Pros: The staff are welcoming and very helpful. The hotel itself is a delight, with lovely gardens and a good fitness centre and spa.
Location: Funchal is a great place to walk, sit and and watch the world go by, or to visit gardens, historic estates, or churches. And eat well!
This was my fourth trip to this hotel - it's luxurious and welcoming and it's a special treat. I enjoy the climate in Funchal and there is plenty to do and see, before coming back for a couple of hours by the pool before dinner.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Sim7777, Thank you very much for your valuable comments. I am pleased to learn that you had an enjoyable experience with us. On behalf of the Belmond Reid's Palace team, I would like to extend our appreciation for visiting us and for sharing your experience. We all look forward to welcoming you back in a not too distant future. Best regards, Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Nothing too much trouble.

Posted May 13, 2017
Pros: Everything. Beautiful gardens, very comfortable room with sea view; delightful. The hotel has kept its old traditions but added modern facilities.
Cons: Nothing!
Location: Hotel provides an hourly courtesy bus into Funchal City Centre, helpful if wishing to avoid hill. Afternoon tea on the terrace should not be missed.
Good old-fashioned service throughout the hotel. All staff very friendly and appear happy in their jobs. This all adds to the beautiful surroundings and very good facilities available.
Comment from Hotel Management
Jun 19, 2017 by Ciriaco Campus, Hotel Management
Dear Kevin, Thank you very much for visiting us and for your nice comments, we are glad to read that we have been able to meet your expectations. We hope to have the pleasure of welcoming you back here to the Belmond Reid's Palace in the near future. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

The Wow Factor

Posted May 8, 2017
I stayed at this hotel for one night as I am In Madeira for a few days and I wanted to compare my stay with other hotels in Madeira, and wow this hotel is in a different class and I would say the 5 Star rating should be at least 6 Stars as my stay was simply amazing and the personal service and attitude of all the staff is a credit to this hotel. I will be going back to Reid's Palace in December for a longer stay as this hotel is simply amazing and you are treated superbly from the moment you check in to the moment you check out. A truly wonderful Hotel.
Comment from Hotel Management
Aug 7, 2017 by Ciriaco Campus, Hotel Management
Dear Darren, Thank you very much for visiting us and for your nice comments, these words are the spring that pushes us to walk the extra mile every day for our customers’ satisfaction. We hope to have the pleasure to welcoming you back here to the Belmond Reid's Palace in December. Ciriaco Campus General Manager Belmond Reid’s Palace Madeira