Ratings based on 210 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by MR M F

Spot on

Posted Nov 12, 2017 on Hotels
As always the hotel was spot on in every respect
5 out of 5
Recommended
for Couples
by A verified traveler from Sussex, UK

A lovely place to stay

Posted Oct 25, 2017
We stayed here for eight nights to celebrate my wife's eightieth birthday. It was an excellent choice as everything about the hotel exceeded our expectations! From the welcome we received at the reception desk, to the comfort and cleanliness of the rooms. In fact our room had recently been renovated. We had a shady balcony overlooking the hotel's outdoor pool and terraces as well as out to sea. All the staff were very cheerful and helpful and keep the hotel in impeccable condition. We stayed on a bed and breakfast basis and were amazed at the extensive and lavish choice of food available, from cooked to cold, from different fruits to bread and pastries etc. All served in lovely surroundings either in the dining room or out on the terrace. We definitely hope to return soon. The hotel is so well located!
Comment from Hotel Management
Oct 27, 2017 by Carla Bacanhim, Hotel Management
Dear Guest, Thank you for your most generous review. I am glad that you enjoyed your stay with us. We are very proud of our staff members that do their very best to make your holidays memorable. I hope to see you soon again at Porto Santa Maria Yours Truly Carla
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Calm, tranquil hotel- very convenient location

Posted Oct 15, 2017
You cannot fault the cleanliness and tranquility of this hotel, with its superb location in the old town and 5 minutes walk from the cable car and central Funchal. However, we did find it lacking in 'soul' and atmosphere. With nearly 100% occupancy rates year round, it can afford to make sure it looks after its regular, repeat guests, of whom there are many. As newcomers, no one went out of their way to make us feel welcome, although all the staff were attentive and considerate. The room was disappointingly small even for two people, and travellers should be aware that only about a third of the rooms have full sea views and they vary in size. We were lucky to have a 3/4 sea view and see the ships as they came in and left on the horizon. I think the hotel should beware of complacency and make more effort to vary the meals. Breakfast was ample but completely predictable, and apart from the gourmet evening meal which was great, the evening buffets are bland and uninspiring though adequate. This being said, it is hard to imagine a better placed hotel in Funchal and we came away rested and relaxed. the outdoor pool area and the rooftop terrace were lovely.
Comment from Hotel Management
Oct 18, 2017 by Bacanhim, Hotel Management
Dear Guest, First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay. We would be happy to see you again at our hotel in order to meet your expectations. Best regards, Carla
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Fabulous hotel and location.

Posted Oct 5, 2017
WOW, WOW, WOW. Amazing hotel in great location to old town. Friendly hard working staff. Should be 5*.
Comment from Hotel Management
Oct 9, 2017 by Bacanhim, Hotel Management
Dear Guest, Thank you for your feedback and sharing your photos. I am pleased that you had an enjoyable stay with us. I hope that I will have the opportunity to welcome you back to Madeira in a near future. Yours Truly Carla
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Excellent hotel for older generation

Posted Sep 19, 2017
Pros: Breakfasts, the "Captains Bar" , the location, the sea view rooms and the staff.
Our second stay at this hotel. Could not fault it. Superb location on front, minutes from quality restaurants. Had a refurbished room which was spotless, cleaned daily. Great staff throughout. Never a problem obtaining sun loungers. Adult only mainly older generation which suited us down to the ground as made the whole place "laid back" which is just what we want from a holiday.
Comment from Hotel Management
Sep 19, 2017 by Bacanhim, Hotel Management
Dear Guest, We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you, Carla
4 out of 5
by A verified traveler

Nice Hotel

Posted Sep 19, 2017 on Hotels
Right in the middle of the old city, lots of wonderful restaurants close by. Hotel targets a senior citizen demographic, so it is super quite. Breakfast is decent, with lots of fruits. Gym could be better.
Comment from Hotel Management
Oct 20, 2017
Dear Guest, Thank you for your choice and for sharing your PortoBay experience with us. All the best! Carla
5 out of 5
Recommended
for Couples
by A verified traveler from Oxford, UK

Posted Sep 18, 2017
Hotel was in a really good location to explore Funchal. Facilities excellent. Would definitely stay here again.
Comment from Hotel Management
Sep 19, 2017 by Bacanhim, Hotel Management
Good morning, Thank you for your positive comments. I will share them with our team. It is always good to see you again. Thank you, Carla
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of the best!

Posted Sep 3, 2017
This hotel is located in the best area of Funchal. Next door to the cable car that will bring you to Botanical or Tropical garden. Restaurants galore right outside of your hotel, Book only ocean view, you will not regret. Excellent breakfast included in your stay. Free WIFI but not the safe in your room. The hotel staffing is spectacular. Front desk people all very nice and helpful. My husband and I had a wonderful experience at Porto Santa Maria hotel.
Comment from Hotel Management
Sep 6, 2017 by Bacanhim, Hotel Management
Dear Guest, Thank you for your feedback and sharing your photos. I am pleased that you had an enjoyable stay with us. Thank you for sharing your opinions regarding the hotel. I hope that I will have the opportunity to welcome you back to Madeira in a near future. Yours Truly Carla
5 out of 5
Recommended
for Couples
by A verified traveler from Ayr

Very nice hotel situated in a good area

Posted Aug 11, 2017
Pros: It was just an nice place to be, it was quiet and relaxing and the staff were very nice and helpful.
Cons: The only complaint we had was the fact we had vacate our room at 12 noon. It would have been better to have paid to keep our room to nearer the pickup
Location: The location was ideal, it was near to very good local restaurants,you didn't have to walk far for the open top buses and the cable car terminal
The hotel was a very nice place to stay it had all the amenities you could want, the staff were very smart and friendly. The room we had was very nice with good comfortable beds.The dining area and the meals we had were also very good All in all we found this hotel to be a very good place to take a holiday.We will come back to this hotel.
Comment from Hotel Management
Aug 29, 2017 by Bacanhim, Hotel Management
Dear Guest, Thank you for your review. I’m delighted to hear that you enjoyed your stay with us and that you value the location of the hotel, our service and facilities. Due to our extremely high occupancy and that most guests arrive and leave around lunch time (charter destination) we have very limited offer of late check-outs. All guests are most welcome to use the facilities and our spa offer changing rooms, lockers and facilities. Suitcases can be kept at your disposal. I hope to welcome you back to Porto Santa Maria, again in a near future. Yours Truly Carla
5 out of 5
Recommended
for Everyone
by A verified traveler from York, UK

Best location in Funchal

Posted Jul 24, 2017
Pros: Friendly, efficient and welcoming
Cons: No BBC1, BBC2 or ITV on room tv.
Location: Lots of things to do within 500metres. Restaurants, Cafes, Supermarket, Taxis, Cable cars, Market and the Town centre shops.
Excellent location to discover Funchal. Near to Cable car, bus station and taxi ranks, as well as being near the best restaurants and nightlife the island has to offer.
Comment from Hotel Management
Aug 4, 2017 by Bacanhim, Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla