Indoor pool, outdoor pool

Reviews of Pestana Grand Premium Ocean Resort

5 out of 5
Pestana Grand Premium Ocean Resort
23 Rua da Ponta da Cruz, Funchal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 535 reviews" "
Rating 8 - Good. 191 out of 535 reviews" "
Rating 6 - Okay. 25 out of 535 reviews" "
Rating 4 - Poor. 6 out of 535 reviews" "
Rating 2 - Terrible. 9 out of 535 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Oleksandr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great team , very helpful. Property needs updating.
Stayed 4 nights in Feb 2024
Response from The Management on Feb 26, 2024
Dear Mr. Oleksandr, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.
Stayed 5 nights in Jan 2024
Response from The Management on Jan 22, 2024
Dear Mr. David, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Good stay, convenient location. Good meals
Stayed 3 nights in Dec 2023
Response from The Management on Dec 27, 2023
Dear Mr./Mrs. Hotels.com User, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Management on Dec 27, 2023
Dear Mr. Preston, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Good

Alison Wai Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
Stayed 6 nights in Nov 2023
Response from Customer Service Team on Dec 6, 2023
Dear Mrs. Wai Yee,Firstly, we would like to thank you for taking the time to give us your feedback on your present stay at Pestana Grand Hotel. We are very pleased that you are enjoying your holiday and it is for us all a great honor to have you as our guests.If you need any assistance or any information about the hotel or the island, please contact the reception. Your full satisfaction is of great importance to us all.We wish you a continued pleasant stay with us.With my kindest regards,

10/10 Excellent

Suresh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and amenities were wonderful and location was good with easy access
Stayed 3 nights in Oct 2023
Response from The Management on Oct 14, 2023
Dear Mr./Mrs. Suresh, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
Stayed 7 nights in Sep 2023
Response from The Management on Sep 29, 2023
Dear Mrs. Karen, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Good

wade

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2023
Response from The Management on Sep 29, 2023
Dear Mr. Wade, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
Stayed 4 nights in Jul 2023
Response from Pestana Grand Hotel on Jul 23, 2023
Sehr geehrte Frau Lisa, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food at the hotel
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
Stayed 2 nights in May 2023
Response from The Management on May 23, 2023
Dear Mrs. Diane, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - highly recommend.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
Stayed 11 nights in Apr 2023
Response from The Management on May 11, 2023
Dear Mr. Stephen, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We have taken note of all the issues mentioned so that improvements can be made in the short-term.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Rashmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023
Response from The Management on Apr 28, 2023
Dear Mr. Rashmi,We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Christopher

Stayed 7 nights in Apr 2023
Response from The Management on Apr 21, 2023
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Ann Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with everything you would need
Stayed 7 nights in Apr 2023
Response from The Management on Apr 17, 2023
Dear Mrs. Ann Valerie, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
Stayed 7 nights in Mar 2023
Response from The Management on Mar 29, 2023
Dear Mrs. Joanne, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Robert, Mansfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
Stayed 7 nights in Mar 2023
Response from Sara Basilio on Mar 21, 2023
Dear Mr. Robert, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from The Management on Mar 27, 2023
Dear Mr. Steven, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive evaluation.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.
Stayed 3 nights in Feb 2023
Response from The Management on Feb 9, 2023
Dear Mr. Richard, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.
Stayed 4 nights in Jan 2023
Response from The Management on Feb 5, 2023
Dear Mr. Gregory, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day
Stayed 7 nights in Jan 2023
Response from The Management on Jan 30, 2023
Dear Mrs. Jayne, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Terrific stay. Beautiful hotel. Sea view to die for.
Stayed 7 nights in Jan 2023
Response from The Management on Jan 24, 2023
Dear Mr. Anthony, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Joao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
see the ocean and the sun born everyday
Response from The Management on Jan 10, 2023
Dear Mr. Joao, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. The views are really breathtaking for sunrise to sunset!Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Margaret

8/10 Good

Rohini, Alpharetta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
Response from The Management on Jan 5, 2023
Dear Mr./Mrs. Rohini, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.
Stayed 4 nights in Nov 2022
Response from Gilberto Gouveia on Nov 21, 2022
Dear Mr./Mrs. Charlton, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards,Gilberto GouveiaUnit Manager

10/10 Excellent

joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes
Stayed 7 nights in Oct 2022
Response from The Management on Oct 25, 2022
Dear Mrs. Joan, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madeira Getaway
The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk. There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian. Overall it is a great place to stay and I would most definitely recommend it.
View from room to outdoor pools.
View from room.
Stayed 7 nights in Sep 2022
Response from The Management on Oct 18, 2022
Dear Mrs. Gail Judd,Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

10/10 Excellent

Galyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.
Stayed 7 nights in Sep 2022
Response from The Management on Sep 14, 2022
Dear Mrs. Galyna, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 Good

Narinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from The Management on Aug 31, 2022
Dear Mr. Narinder,On behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with an evaluation.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Premium Ocean Resort.Best regards,Gilberto GouveiaHotel Manager

10/10 Excellent

robert

Stayed 9 nights in Jul 2022
Response from The Management on Jul 25, 2022
Dear Mr. Robert, On behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with an evaluation. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Premium Ocean Resort. Best regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Bruno

Stayed 6 nights in Jul 2022
Response from The Management on Jul 18, 2022
Caro Sr Bruno Amaro Almeida, Em nome de toda a equipa do Pestana Grand, gostaríamos de agradecer-lhe pelo seu feedback positivo. Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-loem breve no Pestana Grand. Cordialmente, Gilberto Gouveia Diretor do Hotel

8/10 Good

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, very very quiet which contributes to relaxing feeling. Very beautiful surroundings too. However don’t expect a 5* experience. It is a solid 4* at best. Stuff is polite and welcoming but won’t stray from a narrow set of responsibilities. The food in the half board dinner and breakfast is good but not exceptional, it has enough variety but will not blow you away. The rooms are ok, good size LCD screens and generous size area with a good ocean view from most rooms. The beds were disappointing - very very firm (gave me a back pain). The pillows and the linen were just ok and cleaning was just passable (There was a lot of dust left on the bedside table for example, pillows were not straighten or arranged nicely). So don’t expect a 5* experience and you still can have a great holiday. Madeira is beautiful island, and the weather was surprisingly good - not hot not cold - just perfect. So you will be more than satisfied with your holiday but you will find the hotel itself slightly lacking the 5* monicker compared with mainland, UK or even the canaries. Hotel itself is pretty but cracks are showing here and there.
Stayed 8 nights in Jun 2022
Response from The Management on Jun 14, 2022
Dear Mr. Denis, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work. We would like to apologize for not meeting your expectations. We have taken immediate action. We are working together with the head of departments to amplify the standard controls each department is subjected to, in order to prevent such inconveniences from happening in the future. We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Grand. Kind regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and lovely pool and grounds. Decent gym for a hotel. Very good staff - friendly and efficient. Good selection of buffet food at breakfast.
Stayed 7 nights in May 2022
Response from The Management on Jun 14, 2022
Dear Mr. Mathew, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Sanja

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from The Management on May 10, 2022
Dear Mr./Mrs Sanja, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to evaluate your stay at our hotel. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager

6/10 Okay

Keri

Traveled with family
Disliked: Cleanliness
We had a great time in Madeira, but we were disappointed with this hotel. On arrival, there was hair and nail clippings on the bathroom floor. Our mattresses were really uncomfortable. They felt as though there was a thin layer of cardboard on top. Air conditioner was broken and after three calls to get this fixed, I was given a fan and was told they were ordering a part. When I later asked if we could delay our checkout for a couple of hours, they told me they could not as someone would be using our room. They should not be putting guests in a room knowing the air conditioning is broken and it makes me wonder how long it’s been that way. The website says there is a shuttle into town, which there isn’t. You have to take the bus or a taxi. I paid for half board and we were only able to visit one of the three restaurants for dinner (once) due to them being booked up. I tried to reserve tables the day after we checked in, so I find this completely unfair. When I expressed my disappointment to a hotel staff member, he told me they were at maximum capacity. I spoke to another family who had booked into the Italian two nights in a row somehow, yet myself and my son weren’t accommodated at all. We at at the buffet at the restaurant every night aside from the one night at the Moroccan. Pros were that there was more than enough chairs at the pool. We didn’t have to fight for them. The location is beautiful and you can walk along the promenade. Staff were pretty friendly.
Stayed 5 nights in Apr 2022
Response from The Management on May 3, 2022
Dear Mr./Mrs. Keri, We would like to thank you for taking the time to share your opinion on your stay at Pestana Grand. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pestana Grand, and we look forward to welcoming you back soon. Kind regards, Gilberto Gouveia Hotel Manager

8/10 Good

Mirco

Stayed 5 nights in Mar 2022
Response from The Management on Apr 14, 2022
Dear Mr. Mirco, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your evaluation. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2022
Response from The Management on Apr 14, 2022
Dear Mr. Mark, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your evaluation. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand. Best regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Zlatin

Stayed 10 nights in Mar 2022
Response from The Management on Mar 22, 2022
Dear Mr./Mrs. Zlatin, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing, the location was great staff and service was beyond our expectations. I would gladly stay at this property again. Highly recommend this place.
Stayed 6 nights in Dec 2021
Response from The Management on Jan 6, 2022
Dear Mrs. Deanne, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Gilberto Gouveia Hotel Manager

4/10 Poor

Amarjyot Singh, London

Traveled with family
Liked: Staff & service
It is meant for really old people. If you are a yound couple, don't go. Find something closer to Funchal city. Hotel is ok,facilities are ok.but the crowd is old. Really slow. Evening entertainment is average and slow.
Stayed 4 nights in Dec 2021
Response from The Management on Jan 6, 2022
Dear Mr. and Mrs Singh, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of your comments regarding the entertainment. We appreciate that you chose Pestana Grand for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Giberto Gouveia Hotel Manager

4/10 Poor

Patrick, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service
First of all, it's not a five star hotel by any stretch of the imagination! They advertise three restaurants but the good specialty restaurants are only open one at a time, hard to get into and out of our 10 day stay we were limited to 2 meals in these specialty restaurants. The rest of our meals were in the buffet. And who wants to stand in line at a coffee machine for a cup of breakfast coffee. In a five star hotel service is paramount! The rest of the hotel was average.
Stayed 10 nights in Oct 2021
Response from The Management on Oct 21, 2021
Dear Mr. Patrick, Firstly, we would like to thank you for taking the time to give us your honest feedback on your recent stay at the Pestana Grand Hotel. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. We are sincerely sorry that you were disappointed with your dining experience and that there were some issues with your experience at breakfast time. We have shared your comments with our head of departments, and we are working together to amplify the standard controls each department is subjected to and we are taking measures to ensure that unfortunate situations like these do not happen again. We would like to thank you for choosing Pestana Grand Hotel. We hope this inconvenience has not permanently tarnished your impression of our hotel, that we would like to revert during your next stay. Kind regards, Gilberto Gouveia Hotel Manager

8/10 Good

Dr Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Restaurant Manager fab.
Wonderful hotel loved the view from our room. From start to finish excellent time. The restaurant manger was amazing and his staff. It was my sisters birthday and they made it an amazing day. Don’t let the grumpy reception staff put you off. Once in the hotel you will love the gardens, the pool, the rooms. Highly recommend
Stayed 9 nights in Oct 2021
Response from The Management on Oct 21, 2021
Dear Dr. Barbara, On behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Hotel. Best regards, Gilberto Gouveia Hotel Manager

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
Generally very satisfied. Well run and maintained hotel. Staff efficient and friendly. Facilities up to 5 star standard. Buffet Food was good but could have been a bit more varied.
Stayed 11 nights in Aug 2021
Response from The Management on Oct 5, 2021
Dear Mr./Mrs. Gerald, On behalf of our entire team at Pestana Grand Hotel Funchal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Hotel Funchal. Best regards, Gilberto Gouveia Hotel Manager

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
5 stars plus
Stayed 10 nights in Aug 2021

8/10 Good

Luis, Lisboa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classical high quality PESTANA Group style 5 stars Hotel, great location with full ocean view from public pools, great warm staff and amazing international breakfast.
Stayed 3 nights in Feb 2020
Response from Santos on Feb 18, 2020
Dear Luís, Firstly we would like to thank you for sharing your experience with us. It is wonderful to know that you’ve found the Grand a 5 stars hotel in a great location. A sincere thank you for your thoughtful words and preference. It was our absolute pleasure taking care of you and we all look very much forward to welcome you back on a not too distant future at the Grand. Warm regards,

10/10 Excellent

Verified traveler

Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t fault this hotel one bit !!!! Hotel and all staff excellent,I highly recommend this hotel and will definitely be back :)
Stayed 10 nights in Dec 2019
Response from GRelations on Dec 22, 2019
Dear Guest, Thank you very much for your review! We are happy to know that your found the hotel and all staff excellent. It was an absolute pleasure taking care of you! Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had a really amazing stay, made extra special by thought the hotel staff put into us celebrating our wedding anniversary there. Breakfast buffet and facilities were amazing, and free parking a bonus. Thank you!
Stayed 5 nights in Dec 2019
Response from Guest Relations on Dec 13, 2019
Dear Guest, Thank you very much for your review! We are happy to know that you had a really amazing stay, and that our staff made you feel special! It also good to know that you enjoyed the Buffet Breakfast and the facilities were amazing. It was an absolute pleasure taking care of you! Yours sincerely,

10/10 Excellent

Kate, Staffordshire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this property. It’s clean. Facilities are wonderful and staff lovely.
Stayed 4 nights in Nov 2019
Response from Santos on Nov 27, 2019
Dear Kate, Many thanks for your kind review and for choosing our hotel. It´s wonderfull to hear that everything was to your liking. Our warmest regards

10/10 Excellent

Philipp

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location, big rooms, friendly Staff and a lot of Freedom!
Stayed 4 nights in Nov 2019
Response from GRelations on Nov 26, 2019
Dear Mr. Philipp, Thank you very much for your review! We are happy to know that your found our hotel in a Top location, big room and that our staff are friendly. It was an absolute pleasure taking care of you! Yours sincerely, Andreína Aguiar Guest Relations | lti Holiday Manager