Ratings based on 306 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from portland, maine

Great location , nice amenities

Posted Dec 9, 2017
We really liked the location. We could see the ocean from our rooms on the 9th floor. We could could walk from the front of our hotel to the fishing village along the shore. Lots of places to eat and shop within steps of hotel. We feel we made a great choice.
Comment from Hotel Management
Dec 12, 2017 by Tina de Nobrega, Guest Experience Manager , Hotel Management
Dear Valued Guest, Thank you kindly for your positive comments. We're delighted you enjoyed your stay with us and hope we contributed to a relaxing holiday experience for you. Look forward to welcoming you back sometime in the near future. With kind regards and best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Relaxing stay

Posted Nov 14, 2017
My partner and I stayed at the hotel recently. The staff were excellent from the moment we arrived, they helped us with recommendations on where to eat and what to do. The hotel is slightly out of the centre but bus number 1 and 2 stop just at the next hotel and take you straight into town, for just €1.95 or if you get a Giro card it’s cheaper. The hotel room was so comfy too and perfect for some time away!
Comment from Hotel Management
Nov 29, 2017 by Tina de Nobrega - Guest Experience Mngr, Hotel Management
Dear Valued Guest Becky Many thanks for your positive review. We're happy to read you enjoyed your stay with us and that our services and facilities met with your satisfaction. Hope we contributed to a relaxing holiday experience and thank you for your preference. Hope to welcome you back soon ! Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing Stay in Funchal

Posted Oct 29, 2017
Just got back from Madeira Lovely Hotel Great food Amazing Island Breathtaking views The weather was hot Recommend 100%
Comment from Hotel Management
Nov 1, 2017 by Tina de Nobrega - Guest Experience Mngr/Marketing, Hotel Management
Dear Valued guest Thank you for sharing your kind comments. Delighted you enjoyed your stay with us and our lovely island... Look forward to welcoming you back again soon !. Kind regards and best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire, UK.

Excellent Hotel close to all local attractions

Posted Sep 25, 2017
Pros: The hotel is one of the best that we have stayed in on our trips abroad and offers guests a great base for their holiday in Funchal.
Location: Located right on the seafront and within easy walking distance of the many bars, restaurants and shopping amenities in the area.
A weeks stay at the Melia Madeira in September 2017. The hotel was in the ideal location for exploring the local attractions and for evenings out. All the staff at this hotel help to make your stay as enjoyable as it can be and go that extra mile to help you with your holiday plans. The pool area is fantastic and offers a calm and relaxing environment for those wanting a lazy day. Plenty of sunbeds to chose from throughout the day and no 100mtr dash for sunbeds in a morning that we have encountered elsewhere around the world. The breakfast buffet fully met our needs and offered a wide choice of food to meet all dietary requirements. The beds in our room (614) were very comfortable and the rooms are of a high standard and are cleaned on a daily basis. A very spacious bathroom and excellent shower. The view from our balcony was quite restrictive and only offered a narrow field of vision of the sea front. Everything about our weeks stay on Madeira was excellent and I am sure that our stay at the Melia Madera will not be our last.
Comment from Hotel Management
Oct 4, 2017 by Tina de Nobrega - Guest Experience Mngr, Hotel Management
Dear Valued Guest, thank you for your detailed review. We're delighted you enjoyed your recent stay with us and that both our services and facilities met with your satisfaction. We hope we contributed to a relaxing and memorable holiday experience for you and look forward to welcoming you back soon. With kind regards and Best Wishes
4 out of 5
Recommended
for Couples
by A verified traveler from London

Nearly perfect

Posted Sep 19, 2017
Pros: Good location, professional staff, wonderful choice at breakfast, good pool area
Cons: I thought the cost of two lemonades at 10 Euros exorbitant
Location: Went on a Jeep safari, catamaran dolphin watching trip, tour of the West of the Island, took the cable car up to the gardens and descended by toboggan
Wasn't expecting such good weather and our first experience of a 5 star hotel
Comment from Hotel Management
Oct 4, 2017 by Tina de Nobrega - Guest Experience Mngr, Hotel Management
Dear Valued Guest. Thank you for sharing your review. Your opinion is important to us in ensuring complete guest satisfaction and appreciate your constructive criticism which will be shared internally at senior level. We hope that we contributed to a relaxing holiday experience for you and look forward to welcoming you back soon. With kind regards and best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Upgraded to seaview

Posted Sep 13, 2017 on Ebookers
Pros: Friendly staff and always willing to help
Location: Open top bus stop nr hotel lots of bars
W We arrived and was told we have been upgraded but if we could stay in the hotel next door for one night. Which we did. Next day we went back to the hotel to book in and said we had our room on the 10th floor our friends had 7th & 9th our room was breath taking over looking the sea and the balcony was very big with 2sunbeds and table and chairs. Our friends were very happy with their rooms too. It was truly a lovely hotel also for the inconvenience they gave us a free dinner and 2rounds of drinks on the house. Would recommend this hotel 1st class
Comment from Hotel Management
Sep 16, 2017 by Tina de Nobrega - Guest Experience Mngr, Hotel Management
Dear Valued Guest. Many thanks for taking time in reviewing and sharing your comments. We're delighted we were able to contribute to a memorable holiday experience and that you enjoyed your upgraded room. We do hope to welcome you back soon! Kind regards and best wishes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and beautiful location

Posted Jul 27, 2017
I really enjoyed my stay here. The only complaint I have is that people put their towels on the chairs at the pool really early to save it. The problem is that they stay away for hours and you can't use a chair just because they have a towel on it. If you want to save a chair you should pay to rent it if you aren't going to use it right away. Very unfair for people who are ready to use. Very inconsiderate and the hotel should do something about it.
Comment from Hotel Management
Jul 30, 2017 by Tina de Nobrega - Guest Experience Manager , Hotel Management
Dear Valued Guest - Thank you for taking time in posting your review. We're happy to hear your enjoyed your stay with us and hope we contributed to a relaxing holiday experience for you. Thank you for your constructive criticism relative to the sunloungers - an issue we try hard to control - we have visible signs indicating sunloungers cannot be reserved, however, some guests continue to do so; this will be taken up again with senior management. We look forward to welcoming you back and thank you for your preference. With kind regards and best wishes
5 out of 5
by Chris from Dundee

beautiful views

Posted Jun 6, 2017 on Hotels
relaxing and awesome
Comment from Hotel Management
Jun 10, 2017 by Guest Experience Manager, Hotel Management
Dear Valued Guest Thank you for your positive feedback. Happy to hear you had a relaxing holiday experience with us and look forward to welcoming you back ! Kind regards and best Wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Staffordshire

Wonderful weekend break

Posted Apr 18, 2017
From the moment we arrived we were impressed. The hotel is in a lovely area of town. The staff were very welcoming and friendly and all seemed to go out the way to help with anything. The hotel was immaculately presented on every floor. The room was spacious and clean. We had a partial sea view room at the back of the Hotel. On level 4 which is really only the 1st floor as reception is on 3. The view was very partial but partial so no real complaints. If you want a seaview you should pay for it, we will when we return. Buffet breakfast was one of the best we have had. The pool bar served food which we found to be excellent and was reasonably priced compared to the Restaurants in the vicinity. We were told the Hotel was full but never struggled for one of the very comfortable beds which we used everyday and was such a relaxing space.
Comment from Hotel Management
Apr 18, 2017 by Tina de Nobrega - Guest Experience Mngr , Hotel Management
Dear Valued Guest TJN .. many thanks for sharing your detailed review. We're delighted you enjoyed our services and facilities and do hope we contributed to a relaxing and memorable holiday experience for you. Hope to welcome you back in the near future. With kind regards and Best Wishes
3 out of 5
by A verified traveler from Wales, UK

You pay for what you get.

Posted Mar 15, 2017
Pros: Lots of restaurants in the vicinity.
Location: It takes about 45 minutes at strolling pace to get to the centre of Funchal. Take a taxi back.
Whilst we had a part sea view from our room as promised, it was on the west side of the hotel, was 15 metres from the road and that was also a public car park. Avoid! Overall the hotel was perfectly satisfactory but certainly not in the same class as adjacent 5 star hotels. Breakfast buffet adequate. Staff pleasant. Lounge bar satisfactory. Pool area good although both the indoor and outdoor pools are modest and shallow. It was fine for the price we paid.
Comment from Hotel Management
Mar 19, 2017 by Tina de Nobrega - Guest Experience Mngr, Hotel Management
Dear Valued Guest Thank you for your comments. We hope we contributed to a relaxing and memorable holiday experience for you and look forward to welcoming you back in the not too distant future. With kind regards and Best Wishes