Ratings based on 433 Verified Reviews

4.6 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Good hotel with all facilities you would want

Posted Dec 2, 2017
Pros: Its location and the spacious site
Cons: For us-nothing
Location: Fantastic 90 minute coastal path walk to Camara de Lobos--a must do
Leisure break--very relaxing-loved sea view overlooking the Atlantic which is a very watchable ocean with different characteristics form calm to pretty wild.Hotel had very spacious areas- great breakfast buffet- and superb pool and spa--what more could you want--recommended
Comment from Hotel Management
Dec 4, 2017 by Ricardo Assis, Hotel Management
Dear Mr. Ian, We would like to thank you for your recent stay at Pestana Promenade and also for posting your excellent feedback on this website. We were very glad to understand that you have fully enjoyed your stay with us, and hope to welcome you and serve you in a near future. In the meanwhile, I remain with the best regards on behalf of the hotel team. Yours sincerely, Ricardo Assis Unit Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bath, UK

In hotel zone close to restaurants and bars

Posted Nov 16, 2017
Good base for exploring Funchal. Lively neighborhood with bars and restaurants for evenings out. Close to bus stops so that our lives transport can be used to explore the island
Comment from Hotel Management
Nov 17, 2017 by Ricardo Assis, Hotel Management
Dear Valerie, Thank you very much for your review about your recent holiday at the Pestana Promenade Hotel. We are delighted to read how much you have enjoyed your stay with us. Your kind words are the best award we could receive. We also thank you for your recommendation and we look forward to the new opportunity to welcome you again. With kind regards, Ricardo Assis Unit Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon tyne

Very nice hotel and close to everything

Posted Nov 7, 2017
We had a wonderful holiday Madeira is a great island with lots to see and explore
Comment from Hotel Management
Nov 7, 2017 by Ricardo Assis, Hotel Management
Dear Mr. Stephen, We would like to thank you for your recent stay at Pestana Promenade and also for posting your excellent feedback on this website. We were very glad to understand that you have fully enjoyed your stay with us, and hope to welcome you and serve you in a near future. In the meanwhile, I remain with the best regards on behalf of the hotel team. Yours sincerely, Ricardo Assis Unit Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Carlisle

Maintenance

Posted Oct 21, 2017
Pros: See above
Cons: Maintenance, maintenance, maintenance
Location: Super location, easy to get into town, attractive shops and shopping centres, good restaurants and snack bars..
The Promenade is our favourite among the Pestana hotels in Madeira and we have stayed there a number of times,the staff are very good always trying to help, the gardens are lovely and the hotel is pleasing. However on this visit we felt the The Promenade was feeling tired. Blown light bulbs not replaced, damaged plastic grills around the pool edge left (could be a safety problem), the poolside loungers old and worn and the parasols showed rust on the fabric and their stays out of the edge holders but nobody had bothered to put them back, in our room a mirror in the bathroom had gouged out plaster up to half an inch deep and three inches long.
Comment from Hotel Management
Oct 23, 2017 by Ricardo Assis, Hotel Management
Dear Mr. Paul, Thank you very much for posting your feedback on this website. We have read all your comments and good notice has been taken in order to improve. Kindly accept our sincere apologies for not being able to meet your expectations. We would also like to thank you for your fidelity to us and hope to welcome you soon at Pestana Promenade Hotel. Best regards, Ricardo Assis Unit Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London

Excellent Hotel

Posted Oct 20, 2017
Pros: Hotel was always clean and tidy with plenty of staff on hand if needed.
Location: The hotel was well placed with many restaurants and cafes within a short walk.
We stayed at the Pestana Promenade Ocean Resort Hotel last week and were very impressed with it. We were on the sixth floor and although we had a small balcony, we enjoyed beautiful views of the pool, gardens and sea. All the staff were very welcoming and it was a lovely touch to have a bottle of sparkling wine and a card sent to the room on our anniversary. The hotel always had plenty of sun beds available no matter what time you decided to visit and the pools and pool area was kept spotless by the staff. Breakfast was lovely with almost everything you could think of. My husband and i especially enjoyed the porridge. Overall we would thoroughly recommend this hotel and will certainly be back.
Comment from Hotel Management
Oct 23, 2017 by Ricardo Assis, Hotel Management
Dear Tracey, Thank you for your recent stay at Pestana Promenade Hotel. We would also like to thank you for taking your time to write a very detailed review about us and hotel surroundings, which we have really appreciated. We could understand that you have enjoyed your stay with us. We hope to welcome you again. Best regards, Ricardo Assis Unit Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Great hotel with fantastic views.

Posted Oct 12, 2017
Pros: The pool area and gardens were lovely. The restaurant and bar areas were overlooking this area - especially nice to sit here during "Happy Hour".
Location: Plenty of bars and restaurants in the surrounding area. Also the Forum shopping Mall a short walk away. Tourist buses and local buses stop nearby.
Excellent buffet breakfast each morning. Had superior sea view room with balcony overlooking the pool area and gardens.
Comment from Hotel Management
Oct 12, 2017 by Ricardo Assis, Hotel Management
Dear Susan, Thank you very much for taking your time to post your comments on this website. We were very glad to understand that you have enjoyed Pestana Promenade Hotel and hope to welcome you again. Best regards, Ricardo Assis Unit Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Lovely Hotel, friendly staff, good pool and facility's. This is the first time we have stayed in Madera but we would love to come back and stay in the Pestana Promenade Ocean Resort Hotel again. The only slight criticism is that if there was an extra coffee machine it would help with the queuing during busy times at breakfast.
Comment from Hotel Management
Sep 30, 2017 by Ricardo Assis, Hotel Management
Dear guest, Our main aim is to ensure memorable holidays to all our dear guests, so when we read your kind review, we get the great feeling of mission accomplished. Thank you very much for your excellent review and rewarding words towards the staff. We hope to have the opportunity to welcome you again in the near future. With kind regards, Ricardo Assis Unit Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Lovely sea view

Posted Sep 26, 2017
Pros: Friendly helpful staff, very clean.
Cons: Eggs cooked by very nice man but not kept hot
Location: Fairly long walk into Funchal but frequent buses outside hotel. Trips round the island easy to arrange, pick up from hotel.
Great stay in this lovely hotel. Only spoiled by loud music from nearby hotel in the evenings.
Comment from Hotel Management
Sep 28, 2017 by Assis, Ricardo, Hotel Management
Dear marion a, Thank you for choosing Pestana Promenade and for taking some time in posting such a wonderful review about your stay with us. We are proud to know that you had a great time. In fact, we do offer a wide variety of services, great staff and an amazing location, literally on the sea. Looking forward to welcome you back in a near future. Kind regards, Ricardo Assis Unit Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Great stay

Posted Sep 24, 2017
Fantastic ground floor room which led onto the pool. Plenty of sun beds for all. The room was cleaned to a very high standard daily. Fantastic value.
Comment from Hotel Management
Sep 28, 2017 by Assis, Ricardo, Hotel Management
Dear jo a, On behalf of the Team, I would like to thank you for your preference and for the great review about your stay with us. We are proud to know that you had The Time of your Life with us! Looking forward to your next visit. Kind regards, Ricardo Assis Unit Manager
4 out of 5
by A verified traveler from Essex, Uk

lovely but disappointing

Posted Aug 21, 2017
Pros: Comfortable rooms, lovely pools. Indoor pool.
Cons: Air conditioning and air conditioning!
Location: Bus stops, great restaurants, promenade to walk along.
Hotel location was okay as lots of great restaurants nearby and right by bus stops. Hotel itself lovely, clean, friendly staff. Then you get to the air conditioning - such a racket, even when off the noise coming through the unit was loud and constant. When on not very effective especially given the extreme noise level. Counted down the nights we had to stay. It really let the hotel down.
Comment from Hotel Management
Aug 22, 2017 by Ricardo Assis, Hotel Management
Dear Mrs. Sheila, Thank you for taking the time to post a review with your feedback regarding your recent stay at Pestana Promenade Hotel. We are very happy to read that you and your family have enjoyed the location and the staff. Also thank you very much for your comments regarding the air-con. Rest assured that we will do our best to improve and we hope to have the opportunity to welcome you again in the near future. With kind regards, Ricardo Assis Unit Supervisor