Ratings based on 12 Verified Reviews

4.2 out of 5
60% of guests recommend
4.4 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia, USA

New Years in Madeira at the Pestana Royal

Posted Jan 11, 2018
Pros: EVERYTHING!!!!
Cons: Buffet food was not warm enough.
Location: Forum mall within walking distance. Taxi to city, casino was not expensive. Great restaurants.
This is one of the best resorts I have been to. The staff were amazing, The views spectacular. The New Years Celebration that they provided was so memorable. Best views of the fireworks!!! If we needed a cab, they got us the best at the best price. Recommended what to see, how to get there, best restaurants.We had wonderful times at the lounge where entertainment was provided nightly. The entertainment was awesome too!! They made us feel like family and that we mattered to them. We needed to get a hotel in Lisbon for our layover home. They went out of the way to help us book. What a blessing that was, the storm up the NE coast of USA caused us to stay in Lisbon an extra 4 days. The recommended hotel was listed as 3* and was by far a 5*.Everything that they did for us was above and beyond.
4 out of 5
Recommended
for Families
by A verified traveler from London

REVIEW

Posted Nov 2, 2017
Pros: It was quiet in an excellent location with a courtesy bus to the town. Good quality facilities and well maintained.
Cons: Smarten up male staff - ie no jeans rule.
Location: There were virtually no facilities in the immediate location but a small shop within the hotel. We did not find this inconvenient though.
The buffet was disappointing on some days I think due to the comparatively low room occupancy during I stay. What there was was good but I struggled sometimes to find a choice a liked. It would be good if the staff were provided with uniform trousers rather than jeans which I think sends the wrong message but all the staff gave excellent service
Comment from Hotel Management
Nov 16, 2017 by Maria da Paz Garcia, Hotel Management
Dear Guest, Thank you for your feedback and on behalf of the entire team I would like to sincerely apologize that your expectations were not met during your recent stay with us. We have taken good note of the points you mentioned and will definitely take up in our daily operational briefings. We would love to have you stay with us again and experience our improvement. Regards, Unit Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Swindon

Great, clean hotel with superb staff

Posted Sep 30, 2017
Pros: The Staff, Cleanliness. Food Choices, Courtesey Bus Service, Easy Parking, Wifi, Lunch Boxes.
Cons: Would prefer separate shower in bathroom. Door stop in middle of bathroom floor is a trip hazard. Milk for room mini-fridge
Location: It's on the west side of the Funchal hotel area. Stony beach nearby. Not much in the way of off-site bars and restaurants close.
Our second visit to the wonderful island of Madeira. The Pestana Royal Premium Ocean and Spa Resort, is situated to the west of Funchal within the vast area of modern hotel complexes. It's too far to walk into Funchal, which is not a problem as the hotel provides a courtesy bus into the city centre, which works well. The area around the hotel is a bit bland, but everything you need is provided within the hotel. The hotel is extremely clean, the public areas are spacious and there is a large buffet style restaurant. In addition to the buffet, there are three other restaurants where you need to make a reservation. We tried two and found them quite good. By the pool there is a snack bar. The best thing about the hotel by far is the staff who are excellent. We found them polite, helpful and very friendly. At the rear of the hotel a lift takes you down, where you can access a stony beach, a walkway heads east and via a short tunnel leads to the main promenade. We're not poolside sunbathers, preferring to explore the island instead. There always seemed to be plenty of sun beds available whenever we looked. Music seemed to be play quite a bit around the pool as well. This may not be to your taste. The room (a deluxe, which I think means 'standard') was a tad small but quite comfortable. A safe, kettle, mini-fridge and strong wifi signal was most welcome. We came to have a great holiday and this hotel certainly delivered for us
Comment from Hotel Management
Oct 6, 2017 by Maria da Paz Garcia, Hotel Management
Dear Guest, Thank you very much for choosing our hotel for your stay, and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our valued customers. We hope to have the pleasure to welcome you back to the Pestana Royal in a not too distant future. Many thanks and best regards, Maria da Paz Garcia Unit Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Pestana Royal Madeira

Posted Sep 25, 2017
Pros: The room was brilliant with lovely views over the sea. I loved the whole hotel and resort, all so clean and modern.
Cons: Yes to improve they could have more space between the tables in the restaurant. It was a bit like a school canteen.
Location: Lovely location, near to Funchal but far enough away to be out of the main tourist crowds. Lots to do. Buses go past the resort.
Loved this hotel, nothing was too much trouble for the staff, the hotel was clean and modern and bright. The bedroom was very large with two very big single beds. Lovely bathroom with loads of room (one of my bugbears is having no room in the bathrooms). All of the staff was so friendly and so helpful.
Comment from Hotel Management
Sep 27, 2017 by Maria da Paz Garcia, Hotel Management
Dear Guest, The Management and all the Staff from Pestana Royal Hotel thank you for your kind feedback. We are delighted to read how much you have enjoyed your stay with us. We also thank you for your kind remarks about the location and the staff. Everybody is doing their best to offer the best service possible. We look forward to welcome you again. With kind regards, The Pestana Royal
4 out of 5
by Kevin

Posted Sep 14, 2017 on Hotels
Nice Hotel - clean, good service, good value
Comment from Hotel Management
Sep 24, 2017
Thank you! Hope to see you soon! The Pestana Royal
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice enough stay but not 5* as marketed

Posted Aug 28, 2017
Pros: Overall ambience was good, great staff.
Cons: In need of renovation / updating of rooms and bathrooms.
Location: location was good as near to beach - private lift from hotel to beach so you don't have to walk all the way around - shopping 10 minutes walk.
We received a complimentary upgrade, so room was good size but in need of updating, bathrooms were 'tired' looking and i wiped the surface with dettol wipe as usually do on holidays (lol) and it was 'black' with dirt so cleaniness was not great. Lobby areas were fine but toilets again in need of more attention. We had an influx of arrivals mid-week and there was a shortage of sunbeds. If anything, the friendly and service-orientated staff made the holiday, they met all requests and were very accommodating. The entertainment host (mother was from Goa) was super engaging with people of all ages and backgrounds, real credit to the team.
Comment from Hotel Management
Sep 2, 2017 by Maria da Paz Garcia, Hotel Management
Dear Guest, Thank you so much for your review. We appreciate the time you took to gives feedback regarding your stay at Pestana Royal. We are sorry that the overall of your experience was not up to your expectations. All the comments made have been dully passed to our Team in order to improve and to correct any situation that could have been incorrect. Thank you so much for your positive comments about the friendliness of our Team. I hope you can consider returning to our property and if you do so please let us know in advance. Best regards, Unit Management
5 out of 5
by Rick

Excellent Staff and Vacation

Posted Aug 10, 2017 on Hotels
My stay at Pestana Royal was Fantastic. With the assistance of Fatima at the Front Desk and Her Staff, she provided me with an excellent room. My Fiance' slept very well and I was able to enjoy the views from our balcony. The meals at the Buffet and other restaurants were delicious. The Pool Bar & Grill was staffed by several excellent Young employees. I especially enjoyed the Hamburgers. Finally the Pools were well maintained and were crystal clear. The Recreation Staff also did an excellent job providing dancing lesson, water aerobics, mini golf and water polo. Thanks to all the Staff for providing an excellent Vacation. Rick Marschall New Jersey, USA
Comment from Hotel Management
Sep 2, 2017
Dear Guest, Thank you so much for your review. We are more than happy to know that you enjoyed the services and facilities provided here at Pestana Royal. It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service. Thank you once again for your choice and we are looking forward to your next visit in order to repeat your positive experience. Best Regards from all of us
5 out of 5
by A verified traveler from Hessen

Hotel mit allem Konfort

Posted Dec 14, 2017
Pros: Das Gesamtpaket war stimmig. Wir würden jederzeit wieder das Hotel besuchen. Die große Speisenauswahl war ein besonderes Highlight.
Cons: Abendunterhaltung so gestalten, dass man sich unterhalten kann und nicht anschreien muss.
Location: Das Pestana Royal liegt im Hotelviertel von Funchal. Gute Anbindung durch den kostenfreien Shuttleservice an das Zntrum von Funchal.
Das Pestana Royal ist sehr zu empfehlen. Lage und Service sind spitze. Das Personal ist vorbildlich. Durch den kostenlosen Shuttle-Service zum Zentrum nach Funchal benötigt man kein Auto. Das Hotel liegt ruhig mit toller Aussicht auf das Meer. Die kostenlose Getränkeauswahl lässt keine Wünsche übrig. Einzigers Manko: Die abendliche Musikunterhaltung war viel zu laut. Man konnte sich mit den netten neuen bekanntschaften kaum unterhalten.
Comment from Hotel Management
Dec 19, 2017 by Maria da Paz Garcia, Hotel Management
Lieber Gast, Es hat mich sehr gefreut zu lesen, dass Sie sich bei uns so wohl gefühlt haben. Vielen Dank für Ihre ausgezeichnete Bewertung und wir hoffen auf ein baldiges Wiedersehen. Herzliche Grüße,
4 out of 5
by A verified traveler from tremblay en france

Posted Nov 21, 2017
Pas de verre de bienvenue ,offert à d autres clients
Comment from Hotel Management
Nov 25, 2017 by Maria da Paz Garcia, Hotel Management
Cher client, Merci de prendre le temps de partager vos commentaires. Nous sommes désolés, vous n'avez pas apprécié votre séjour chez nous et demandez des excuses pour toutes les incohérences rencontrées Vos commentaires sont très importants pour nous afin d'obtenir une satisfaction complète des clients. Nous espérons que vous reconsidérerez et retournez dans notre hôtel dans un avenir pas trop lointain. Cordialement
5 out of 5
by A verified traveler

hôtel magnifique

Posted Nov 16, 2017
Hôtel superbe et calme, service excellent et personnel aux petits soins
Comment from Hotel Management
Nov 23, 2017 by Maria da Paz Garcia, Hotel Management
Cher Client, Merci beaucoup pour votre évaluation positive. Je suis heureux de vous entendre apprécié nos services et les installations et nous espérons que nous avons contribué à un séjour relaxant et mémorable pour vous. Meilleures salutations,