Ratings based on 321 Verified Reviews

4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel - easy walking to Funchal old town

Posted Oct 16, 2017
Pros: Convenience, accommodation, facilities, staff - all good.
Location: Camara de Lobos is a pretty fishing village nearby and slightly further along the coast is the glass skywalk where you are 580m above the sea below.
Staff, accommodation, breakfast and facilities were all very good. The hotel itself is within easy walking distance of Funchal old town and, closer, there are a number of excellent restaurants. We hired a car from the airport and it is extremely useful to be able to park on site.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very calming

Posted Sep 28, 2017
We had a very relaxing holiday in a well organised and appointed hotel. The studio room was roomy and comfortable . The gardens are beautiful and well maintained. The hotel is close to a number of bars and restaurants of all levels.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great staff wonderful customer service

Posted Aug 23, 2017
The staff were superb and extremely helpful. The birthday surprise of glasses of champagne was surprising and very welcome
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent Service

Posted Aug 21, 2017
I've stayed in many hotels around Europe and this one is excellent. The service at the hotel is the best I have ever experienced. The rooms are cleaned daily and every member of staff was extremely helpful and would go out of their way to meet our every requirement.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Wales

Posted Aug 11, 2017
Pros: It is convenient and the staff are exceptional
The staff at the Pestana are the jewel in this crown. They did everything to make our stay as pleasant as possible. The hotel is situated close to some fabulous restaurants and is ideally situated for access to a variety of activities on the island
3 out of 5
Recommended
for Everyone
by A verified traveler from West Yorkshire

Satisfactory stay

Posted Jul 3, 2017
Pros: I liked the swimming pools, the gardens and the actual living space of the room. Breakfast was fine too.
Cons: Reception could check that you were happy with your room/offer more information. Seats in the shade in the garden.
Location: The location is good, there is so much to do in Madeira you just don't have time to do it all. Excellent excursions, good local restaurants.
The hotel is set in pleasant gardens but there is not much opportunity to sit in the shade, the room was OK but set at the back of the hotel on the ground floor so did not get any sunlight onto the balcony (I couldn't use the balcony as a result) and the bathroom was for someone with a disability and not really comfortable for me. I had little interaction with the staff apart from a very clipped woman who recorded that you had been in for breakfast and two receptionists, one of whom was very helpful and the other less so. I was coerced to attend another hotel only to find it was a sales pitch for the hotel club which was a good offer but not one that I could afford to take up and caused embarrassment when I was made to justify why I couldn't afford it. Pestana are the largest chain on the Island and offer this 'Time of your Life' experience but I came away slightly disappointed.
Comment from Hotel Management
Jul 11, 2017 by village, Hotel Management
Dear guest , Thank you for your feedback. The Management
5 out of 5
by Brenda

Posted Jun 23, 2017 on Hotels
We loved staying in the village but because we went to the village resturant for breakfast it was hard for my Husband as he is disabled and walks with a stick.He found it an effort going down to the resturant and back.But we did love it and we have been to Funchal quite q few times.
Comment from Hotel Management
Jun 28, 2017 by Guest Service Manager, Hotel Management
Dear Guest Thank you for your feedback . The management
4 out of 5
Recommended
for Everyone
by A verified traveler from UK, Midlands.

Good Hotel

Posted May 21, 2017
Pros: Clean, functional, not too formal
Cons: Some of décor and fittings becoming dated. Would benefit from air coolers in the rooms as opposed to ceiling fans. Over bath shower screen irritating
Location: Not in the "hotel district" but nearer to Funchal centre- suited us.Decent selection of restaurants nearby and on the main road into Funchal.
Good hotel for the money, located 20 minutes walk from central Funchal and handy for local bus. Some building work nearby but not troubling. Staff friendly and accommodating. All facilities in good order, gardens well stocked and maintained. Breakfast buffet had a good selection, did not eat in hotel restaurant but used local ones which were good value and excellent choice. Would return. There is a lot of time share sales at the accommodation and generally out and about- be on your guard if you don't want hassle, the hotel team leave you alone once they are aware you are not interested.
Comment from Hotel Management
Sep 28, 2017 by Management, Hotel Management
Dear Guest, Thank you for your feedback. The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Stoke on Trent UK

Posted May 20, 2017
Nice hotel abit dated but comfortable .In good location between town and the lido. Good buffet breakfast and staff very helpfull
Comment from Hotel Management
May 25, 2017 by Management, Hotel Management
Dear Guest, Thank you for your feedback. The Management
4 out of 5
Recommended
for Couples
by A verified traveler from Kent, England

Comfortable but some room for improvement

Posted May 1, 2017
Pros: The staff were very efficient, the hotel was very clean and the accommodation was very comfortable. The beds were very comfortable.
Cons: The breakfast was fairly average and could be improved. The tables and other wood furniture in our room was a bit in need of upgrade or paint.
Location: The location is good with plenty of cafes and restaurants nearby.
We stayed in the hotel for 6 nights and had a good rest which is what we were looking for.
Comment from Hotel Management
May 19, 2017 by Management, Hotel Management
Dear Guest, Thank you for your feedback, The management