Ratings based on 35 Verified Reviews

4.5 out of 5
30% of guests recommend
4.4 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from brighton sussex

Beautiful hotel . Hotel decor inside is lovely.

Posted Mar 23, 2018
Pros: Everything apart from storage design in rooms
Cons: Storage space , and move the safes to a easier to reach place
Location: Perfect location, near Funchal centre, plenty of restaurants
Have not given excellent for room comfort, it’s a shame because the rooms are lovely very comfy beds, but if you are 5 foot 3 you can’t reach to hang your clothes, no drawer space , and if. 6 foot no chance of reaching the safe. So nil for design. But don’t be put off, just manage....
Comment from Hotel Management
Mar 31, 2018 by Tiles Madeira Hotel Team, Hotel Management
Thank you very much for your comment. Our Guests evaluation is very important to help us improve our service. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel good location

Posted Mar 10, 2018
Great hotel, all newly refurbished throughout. Staff very friendly and helpful. Good location.
Comment from Hotel Management
Mar 10, 2018 by Laura Costa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Good location.

Posted Feb 23, 2018
Pros: Very clean and comfortable. Good breakfast choices.If you wanted your egg cooked differently to the scrambled egg on offer you only had to ask.
Cons: Safe badly sited. Had to get on hands and knees to use it. Waterproof mattress protector made me sweat in the night. No hooks in bathroom to hang robe
Location: Plenty of restaurants in walking distance or could eat in the hotel.Open air bar on top of hotel. Bus stop just round the corner.
Had a good weeks stay in February . Staff were very friendly and helpful. Didn’t use the pool or sun beds as weather not warm enough. Reasonable sized gym. Sauna and steam room. Did not use them as out walking most of the time. Had a 360 degree view from the rooftop bar. Also a bar and tv area next to the dining area. Staff told us where the best place to go and watch the carnival from.(which was brilliant).
Comment from Hotel Management
Feb 25, 2018 by Laura Costa, Hotel Management
Dear Debbie, Thank you for your feedback! We are very glad to know that you enjoyed your stay with us. Hopefully we'll see you again! Best regards, Laura Costa Reception Team
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Fantastic hotel and perfect location

Posted Feb 6, 2018
It was fantastic. We went to celebrate our 10th wedding anniversary and to make it special they decorated room with petals and offered a bottle of champagne. All the staff were very helpful and everything is very close by. Hop on hop off is 100 yards and several restaurant to eat out. I would certainly go again
Comment from Hotel Management
Feb 8, 2018 by Ana Costa, Hotel Management
Dear Mr. Vaishakhi, We would like to thank you for your preference in Tiles Madeira Hotel and for the comments about your stay with us. Our aim is to ensure memorable holidays to all our dear guests. Therefore, we are very glad to know that you wish to visit Madeira/ our beautiful island again in the future. Best regards, Tiles Madeira Hotel
4 out of 5
by A verified traveler

Tiles Madeira Hotel

Posted Jan 17, 2018 on Hotels
The hotel was very nicely refurbished and in an excellent location with a balcony overlooking the sea. All the staff were very friendly and helpful. We stayed for 3 nights but found there was very little wardrobe or drawer space so we lived out of our suitcases. The breakfast was excellent and very high quality food. We were disappointed that, even though there was a kettle provided, they only provided tea and coffee for the room on the arrival day.
Comment from Hotel Management
Jan 23, 2018 by Kelly, Hotel Management
Dear guest, Thank you for your feedback. We are very happy to know that you enjoyed your stay with us. We will take in consideration all of your comments to improve our service. We hope to welcome you back soon to our beautiful island and to our hotel. Best regards, Kelly Figueira Reception Team
5 out of 5
by A verified traveler

Excellent!

Posted Jan 16, 2018 on Hotels
Newly refurbished and known under a new name ( most Taxi drivers are slightly confused for a moment!) this Hotel ticks all the boxes. Immaculate,great staff ,quiet,excellent breakfast,good location with numerous restaurants and facilities,what more do you need. Fantastic views from room 905. Only very slight niggle that there were no hooks to hang the welcome complimentary robes or anything else!,otherwise excellent!!
Comment from Hotel Management
Jan 17, 2018 by Kelly , Hotel Management
Dear Mr. Lain, Thank you for your feedback! We are very happy to know that you enjoyed your stay with us. We hope to see you again soon! Best regards, Reception Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Fabulous Hotel

Posted Jan 5, 2018
Loved the spectacular views from the rooftop bar, great breakfast, awesome & convinient location which was close enough to walk to everything, the staff was very friendly & helpful. I would return! Only thing...room is very small
Comment from Hotel Management
Jan 9, 2018 by Kelly , Hotel Management
Dear guest, Thank you for your feedback! We are very glad to know that you enjoyed your stay with us. Hopefully we'll see you again! Best regards, Kelly Figueira Reception Team
5 out of 5
by Alan

Newly upgraded hotel

Posted Dec 30, 2017 on Hotels
Spotlessly clean hotel with friendly and efficient staff. Situated very near the lido with lots of restaurants and aces to choose from. Amazing views from the higher floors on the Southern (sea side) and a great rooftop bar area.
Comment from Hotel Management
Jan 9, 2018 by Kelly , Hotel Management
Dear Mr. Alan, Thank you for your feedback! We are very glad to know that you enjoyed your stay with us. Hopefuly we'll see you again! Best regards, Kelly Figueira Reception Team
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, good location, excellent staff

Posted Dec 9, 2017
The only thing that I did not like is the fact that there is no any cupboard or at least shelves in the room. Nowhere to put your clothes etc.
Comment from Hotel Management
Dec 10, 2017 by Ana Costa, Hotel Management
Dear Dee, We would like to thank you for your preference in Tiles Madeira Hotel and for the comments about your stay with us. We really appreciate your comments so they will be considered for future changes our hotel. Our aim is to ensure memorable holidays to all our dear guests and we hope to see you again in our hotel! Thank you, Tiles Madeira Hotel
4 out of 5
by A verified traveler from Barcelona, Spain

Buena elección

Posted Apr 1, 2018
Pros: Casi todo. Bonita decoración y funcional
Cons: El SPA. No tiene jacuzzi ni piscina climatizada
Location: Muy bien
Genial, vistas estupendas, bien situado, personal super atento y educado, etc. La única cosa que no resulta cómoda es el baño. Poco espacio de mármol y lavamanos demasiado grande. Hotel tranquilo, sin ruidos de las otras habitaciones. La mini suite. cómoda y amplia
Comment from Hotel Management
Apr 5, 2018 by João Carlos, Hotel Management
Estimado Visitante, Muchas gracias por sus comentarios. Los comentarios de los huéspedes son muy importantes para ayudarnos a mejorar nuestro servicio. Estamos ansiosos por su próxima visita! Recuerdos, Tiles Madeira Hotel Team