Ratings based on 719 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful scenery at the pool area

Posted May 10, 2017
Pros: The pool area was so beautiful
Cons: Took a long time for the front desk to answer the phone from the hotel room
Had a wonderful, relaxing time at the pool area. The hotel staff was always very accommodating and polite.
Comment from Hotel Management
May 16, 2017 by Harrah's Resort SoCal, Hotel Management
Hey there! You can never go wrong, relaxing our by the pool, indulging in delicious food and drifting the day away around the lazy river! Thank you for taking the time to share your experience and we can’t wait to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Pool

Posted May 1, 2017
Pros: Access to everything without going too far. Ritas is the bomb!! The music at pool is wonderful!!
Cons: See above
Location: all the farms.....and fresh fruit!!
Nice room, but needs a little work wiping down fingerprints on everything in room, doors, closets, bathroom doors, and tv. Pool is great, but needs help in cleaning up all the trash left behind. Should be constant, but at night....check under the beds and lounges...tons of trash under there. Bar smells disgusting!! Bartenders need work on customer service, and manners....but the drinks are great. Inside the casino....very friendly staff. Couldn't get cash from ATM for some reason? Bell desk outside needs to be manned at all times....
Comment from Hotel Management
May 7, 2017 by Harrah's Resort SoCal , Hotel Management
HI there! We're thrilled to hear your overall stay was good! At Harrah’s Resort Southern California your happiness is our highest priority so you can be sure we will share your suggestion with our team. Thank you for taking the time to share your experience and we can’t wait to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from long beach ca

Harrah Southern California resort

Posted Apr 29, 2017
Hello this is my first time at this resort, for me and my boyfriend birthday getaway. We expected the room to be really nice but it turns out that there were bugs and webs on the ceiling. We noticed it on our first night seeing just bugs flying around not paying attention to it then the second night we started to look closely after seeing so many bugs flying around the room up on top of the lights and they were everywhere service was great all around except the pool area. They gave us a really hard time to get in day and night especially to order drinks for all the times we wanted to get in with the wristband and checking I.D. Asking every worker ever single time about our identification card to see if it was ok! Not cool,very frustrating. I just turned 24 and my boyfriend will be 27 on Sunday, this was for our birthday weekend getaway. It's suppose to be relaxing. Overall stay, I'll say it was eh.. the pool area needs to stop being so strict. We didn't want to tip at all but I still did. I felt sorry for The bartenders because they couldn't make anything. Not asking if I had a total rewards card so I can get discounts. Very upsetting.
Comment from Hotel Management
May 3, 2017 by Harrah's Resort SoCal, Hotel Management
Hi April, we’re so sorry to hear your stay at Harrah’s Resort SoCal wasn’t what you had hoped. We are addressing concerns with our team and we hope your next stay with us puts your previous experience to shame.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Casinos and a fun pool!

Posted Apr 27, 2017
I gave this 4 stars because everything on my trip was perfect and fun except the long wait at the check in for the hotel! Hopefully they will add digital key to make the check in faster for everyone! I went on a Friday afternoon with some Friends and we stayed until Saturday evening. We enjoyed the pools during the day and then played black jack and craps Friday night. Everyone should come check out their pool!! It was a blast. You definitely don't feel like you are in valley center. They have a swim up bar which was awesome. The lazy river was not so lazy as it was filled with many kids the whole time and you get splashed in the face consistently with water falls and streams. But they have one quieter pool (with a volleyball court) and Quite a few hot tubs and a swim up bar (which was packed and looks pretty filthy by the end of the day on Saturday). I absolutely would love to come back, but I wish the rooms wearnt so expensive!! I also don't think I would stay longer than two nights as there really is nothing to do in the area. So you really wouldn't leave the hotel which is fine it has everything you need!
Comment from Hotel Management
May 3, 2017 by Harrah's Resort SoCal, Hotel Management
Hey Haley! Whatever you are looking for, we’ve got you covered! What more could you ask for than a FUN pool, delicious restaurants and gaming?!? We’re thrilled to hear that your overall experience was excellent and we can’t wait to have you stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

rooms are very nice, Beds are above average

Posted Apr 25, 2017
Pros: the pools
Cons: lower alcohol cost
Location: N/A for me
Only down side for me is food and alcohol is a little on the high side compared to other hotel/casino I've been to.
Comment from Hotel Management
May 3, 2017 by Harrah's Resort SoCal, Hotel Management
Hello! Thank you for taking the time to share your feedback and we can’t wait to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San diego

concert getaway

Posted Apr 20, 2017
Pros: nice room, plenty of dining options
Cons: more dining options
Location: NA went to a concert
Enjoyed a GREAT concert. Hotel accommodations were nice. we had a fun time
Comment from Hotel Management
May 3, 2017 by Harrah's Resort SoCal, Hotel Management
Hey V! At Harrah’s Resort SoCal we take your feedback very seriously and we’re thrilled you had such a great time at one of our concerts! Thank you for taking the time to share your experience and we can’t wait to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Amazing!! Loved it!! Staff are friendly it is clean and the pool area was beautiful!!
Comment from Hotel Management
Apr 19, 2017 by Harrah's Resort SoCal, Hotel Management
Hey there! We are thrilled to hear we delivered world class service to you during your recent stay! Nothing makes us happier than your happiness. We look forward to making more memories with you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rancho Cucamonga

Nice weekend get away

Posted Apr 18, 2017
Cons: I would be no ce to have wifi available for free
Had a great time.The resort is very nice. Good sized room with all the amenities
Comment from Hotel Management
Apr 19, 2017 by Harrah's Resort SoCal, Hotel Management
Hey Chris! We're glad to hear that you enjoyed your stay! It makes us happy knowing that you had a comfortable and relaxing STAY-cation! Rest assure, we do not charge a resort fee therefore we do offer Wi-Fi for $12.99. We truly appreciate your business and the feedback that you have provided, and look forward to seeing you again in the future.
1 out of 5
by A verified traveler

Dirty room & pool.

Posted Apr 17, 2017
Dirty carpet, bathtub,toilet was broken. Pool was really dirty. The staff was helpful but nothing can change the way this hotel is. Very upset
Comment from Hotel Management
Apr 19, 2017 by Harrah's Resort SoCal, Hotel Management
Hello, we’re so sorry to hear your stay at Harrah’s Resort SoCal wasn’t what you had hoped. Our housekeeping and maintenance teat work hard to keep our rooms and pool beautiful for our guests, so I will share your feedback with them. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but had some issues

Posted Apr 16, 2017
The hotel and pool are beautiful. The resort is very well-maintained and the staff for the most part is nice. However we ran into a problem with our room not being cleaned when we are at the pool all day. When I mentioned it to the staff the following day when we checked out, the front desk clerk says that you have to request to have your room cleaned .because they are an environmentally friendly hotel. I have never heard of that before, kind of a ridiculous thing. I understand the environmental thing about reusing towels, but they did not make the beds, take out the trash or anything. That kind of left a bad taste in our mouth. We will probably give the hotel another try though
Comment from Hotel Management
Apr 19, 2017 by Harrah's Resort SoCal, Hotel Management
Hey there! We're happy to hear that you enjoyed the pool and property. We would be happy to assist with having your room cleaned, just dial zero! Thank you for taking the time to share your experience and we look forward to seeing you again.