Ratings based on 14 Verified Reviews

2.2 out of 5
29% of guests recommend
2.5 Room cleanliness
2.9 Service & staff
2.5 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by Piero

Grimy, creepy, remote

Posted Feb 26, 2012 on Orbitz
This concrete structure from the sixties would need a major overhaul to deserve even three stars, much less four. The spa is quite nice and unusual because of the volcanic springs and waters, but was unfortunately not included in the package deal. Most of the old beautiful buildings were decrepit or completely ruined. The rooms are very basic, with outdated electrical equipment and window frames that were largely rotten away. One of our beds was a real back-breaker, and even several requests failed to get a replacement mattress. During the day, bus service to the Metropolitan is adequate, but I wouldn't chance it at night or on the weekend, leading to the added cost of 15 Euro per taxi ride to the city center. Maybe it would have more amenities in the warmer months, but the display of swimming pools on the hotel website was certainly misleading, since they were all closed for repairs.
2 out of 5
by A verified traveler from Bend, Oregon

Two stars shy of a four star hotel

Posted Feb 13, 2011 on Hotels
We were disappointed. It is far from a four star hotel in that it is not very well maintained. Okay for couples seeking a place to sleep after visiting the expensive spa next door. Should note that the spa does not allow minors or children. Very limited food service and limited hours. We arrived hungry and had to leave the hotel grounds to find food. Slow internet service. Not many services surround hotel. Hotel staff was cordial but not very service inclined. It would be nice rated as a two star hotel and better fit with expectations. Perhaps peak season would bring out more of its historic charm. Also it would be good if hotel guests had special privileges at the nearby spa (terme). They asked to keep our passports for photocopying and to come back and get them later. Seemed odd compared to all other hotels we've stayed at. A good manager could turn the place around and make it more competitive, more charming and a better overall experience.
1 out of 5
by A verified traveler from borgo val di taro

Hotel terrificante personale reception ok

Posted Mar 20, 2016
Hotel veramente terrificante, orribile è poco, veramente allucinanti gli interni. Camere e corridoi con moquettes vecchia e puzzolente. In alcuni punti addirittura si cammina sull'acqua o sul l'umidità. Unica nota positiva il personale reception gentile e disponibile. Non sono state fatte nemmeno le basilari operazioni di manutenzione!
2 out of 5
by Graziano from Roma

Posted Mar 1, 2016 on Hotels
Hotel vecchio e in stato di abbandono. Moquette intrisa di polvere!
1 out of 5
by A verified traveler

C'era una volta ... ora non c'e'più.

Posted Jul 6, 2015 on Hotels
Struttura in decadimento.Piscina non inclusa nel prezzo e in condizioni pietose.Spa non inclusa.
1 out of 5
by Rocco Andrea from floridia

4 stelle?assolutamente no!

Posted Feb 17, 2015 on Hotels
Deludente..prenoto un 4 stelle con prezzi da 4 stelle ma presenza da -1. Vecchio,sporco,macchie di umidità a farti compagnia..colazione minima ,caldo asfissiante in camera...manutenzione generale pessima,c'è sky ma non puoi vedere i film,sono rimasti indietro di almeno 40 anni.sono deluso e amareggiato per aver trascorso un san valentino da incubo. Alle 5 del mattino siamo stati svegliati da rumori assurdi provenienti dai motori dei riscaldamenti della "spa" probabilmente non manutenzionati dai tempi di mussolini..quindi sveglia fissa alle 5 del mattino..c'era scritto all'entrata "curiamo corpo e spirito"...dovrebbero rivedere le promesse che fanno..no..non è un 4 stelle..e non è ciò che pubblicizzano. Soldi buttati e soggiorno memorabile..non in bene..
2 out of 5
by A verified traveler from Paris

Hotel loin, picine payant, sauna et spa fermés !!!

Posted Aug 28, 2014
Pros: la chambre était correcte
Cons: Il faut absolument ajouter une navette pour la ville piscine et spa inclus dans le prix et surtout ouverts en été
Location: absolument rien au milieu de nulle part
J'avais cherché pour avoir un hotel avec spa et piscine, la piscine était 15 € /personne et loin de l'hotel ! et le spa payant était fermé! l'hôtel décrit comme étant à Naples était très loin du cnetre historique sans navette ...
1 out of 5
by A verified traveler

Albergo molto vecchio e trascurato

Posted May 10, 2014
Molto deludente. Uno dei più brutti che abbia mai visto.
4 out of 5
by A verified traveler

Posted Jan 11, 2014 on Hotels
ambiance de l'hôtel sympathique le confort n'est pas top mais reste correct l'hôtel est vieillot et baigne un peu dans son jus il a un coté désuet les personnes à l'accueil sont disponibles et agréables le cadre est bon hotel bien situé globalement bien pour une famille
3 out of 5
by A verified traveler

Posted Aug 27, 2013 on Hotels
Struttura molto bella ma in stato di quasi abbandono, il personale è gentilissimo e cerca di sopperire alle mancanze della struttura ma ci sarebbe bisogno di grandi lavori di manutenzione. La colazione è di qualità ma con una scelta non appropriata ad un 4 stelle. Il centro benessere è chiuso e completamente abbandonato.