Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Hampshire, England

Lovely hotel, beautiful botanic gardens

Posted Jun 26, 2016
Beautiful gardens, friendly staff, clean and comfortable rooms, great to have access to volcanic pool and then well being indoor pool,sauna and steam room. Food excellent but we only ate in the bar. Hotel has modern decor which we liked. Breakfast was nice too with a variety of foods to eat and lots of tea,coffee and juice. Only one downside, it would have been nice to have kettle in the room so we could make our own tea or coffee but that's minor overall.
Comment from Hotel Management
Jun 27, 2016 by Alice Melo, Hotel Management
Dear Fran, Thank you very much for choosing to stay at Terra Nostra Garden Hotel. We are quite pleased to know that the service at the hotel complied with your expectations as you rated highly your overall stay. We hope to have the pleasure of greeting you once again to our hotel. Best Regards Alice Melo Assistant Manager.
5 out of 5
by A verified traveler from Bucklebury U.K.

Excellent Hotel

Posted Apr 28, 2016
Pros: Good Continental Breakfast filled us up for the day! The Botanical gardens and thermal heated lake/spas were a great bonus right next door.
Cons: No faults at all.
Location: Furnas has basic but good facilities, the Calderas are interesting to visit and some good walks to be had. Try the Cozido meal at Tony's restaurant!
The hotel was well kept and rooms tidied/cleaned every day. Robes and outside bathing towels were changed as well.High standards throughout.
Comment from Hotel Management
May 31, 2016 by Melo, Hotel Management
Dear Richard, Thank you for taking your time to share your commentaries about your recente stay with us. It is always very gratifying to know that you considered our services to be of high standard. We hope to have the privilege of welcoming you back to Terra Nostra Garden Hotel in the near future. Best Regards Alice Melo Assistant Manager
5 out of 5
by yvon from Six Fours

a revoir

Posted Apr 18, 2016 on Hotels
tres bien personnel tres competant
5 out of 5
by Duarte from Canada

Posted Apr 7, 2016 on Hotels
Outstanding! Amazing facility and location
4 out of 5
by catalina from Cáceres

Maravilloso relax

Posted Apr 4, 2016 on Hotels
Ha sido muy agradable el trato y la información en recepciòn. Fantástica la zona piscinas y Jardín Lo que creo no está a la altura es el buffet desayuno, poco variado en frutas y pastelería
5 out of 5
by A verified traveler

Hotel muy agradable

Posted Mar 30, 2016
Location: Está en medio de Furnas, una pueblo pequeño pero agradable e interesante por las emanaciones volcánicas
El hotel está renovado recientemente, es bonito y agradable, las habitaciones espaciosas y limpias
Comment from Hotel Management
Apr 8, 2016 by Alice M, Hotel Management
Estimado Cliente, Agradecemos de antemano su preferencia por Terra Nostra Garden Hotel, así como los comentarios referentes a su estadía y que merecerán nuestra atención. Son los comentários de nuestros huéspedes que nos permiten evaluar el nível de satisfacción, para entoces mejorar la calidade de nuestros servicios. Una vez más, nuestro agradecimento. Alice Melo La dirección
5 out of 5
by A verified traveler from Sudbury, Ont

beautiful, quiet location in the town of Furnas

Posted Mar 16, 2016
Pros: Hotel staff warm , remembered what you liked, and were friendly but not overbearing . Beautiful, simple decor, well maintained
Cons: dinner menu, more variety, but it did reflect the local cuisine
Location: walking, exploring the town, hot springs interesting, golf in a awesome location within a 10 minute drive(have fun!)
Stayed 6 nights at the Hotel, easy to navigate the Island, two or three decent restaurants in Furnas, not commercial in any way, do not expect North American franchises, simple but elegant
Comment from Hotel Management
Apr 5, 2016 by Alice M, Hotel Management
Dear Guest, Thank you very much for taking the time to post a review about your stay, On behalf of our team we warmly thank you for your evaluation, for it certainley helps us achieve our ultimate goal that is satisfying our guests. We hope to have the opportunity to see you once again in the near future, at Terra Nostra , or in one of the Bensaude Hotels Best Regards Alice Melo Assistant Manager
5 out of 5
by A verified traveler

Terra Nostra Garden Hotel

Posted Mar 15, 2016 on Hotels
Prachtig hotel in pitoresk dorpje, uitstekende faciliteiten en goede service. Ontbijt was uitstekend, duurder hotel op het eiland, maar absoluut een geweldig hotel.
5 out of 5
by A verified traveler

Posted Mar 10, 2016 on Hotels
Beautiful surroundings. Great people. The best place on the island. Bathrooms could use a shelf in the shower. Also, would be nice to supply tissues in the room. Breakfast is a bit boring.
5 out of 5
by Simon from UK

A GREAT art deco hotel with fantastic spa lake!

Posted Feb 22, 2016 on Hotels
A great hotel in a fantastic location. The room was large with a great balcony overlooking the stunning Terra Nostra Gardens which are open 24/7 to guests free of charge. The outdoor spa lake and pools are fantastic and so enjoyable both by day and by moonlight - the hotel provides robes and special towels for swimming. Breakfast was excellent with Eggs cooked to order and a decent buffet. Free easy parking and lots of nearby things to see/do. Room service was reasonably priced and the restaurant is very smart if a little expensive by local standards.