Ratings based on 166 Verified Reviews

4.4 out of 5
81% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a convenient location

Posted Jan 2, 2018
Close to shopping, mrt and food. Cleaning staff are wonderful. Would stay at futian shangri when coming by shenzhen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
An outstanding hotel with very friendly and helpful staff providing great services overall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Pros: Bathroom
The hotel is awesome. The room is not what you will expect to see in a 5 star hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Great pool and service. Centerally located Late night jazz club across the sgreet
5 out of 5
Recommended
for Everyone
by A verified traveler from auatralia

Nice close to shopping

Posted Sep 27, 2017
Spacious, comfortable but the pool a bit small other than that great hotel
Comment from Hotel Management
Oct 24, 2017 by Jean-Marc POLI General Manager, Hotel Management
Thank you very much for your loyal support for our Hotel and thank you for the appreciation on the hospitality of our colleagues. Looking forward to welcoming you back soon to Shenzhen and the Futian Shangri-La Thank you and kind regards
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2017 on Hotels
2 out of 5
by Grace

Late Check in n noisy lobby

Posted Jul 23, 2017 on Hotels
Arrive Hotel after long journey but couldnt check in. Had to wait for 3-4 hours finalky I complain they upgrade rm but I was too exhausted. The libby was noise w lots of childrens they had some events?!
Comment from Hotel Management
Aug 3, 2017
Thank you for choosing to stay at Futian Shangri-la, Shenzhen and for sharing your experience you had when returning after a long time. I can only reiterate what I said when leaving you the voice mail recently, that I am truly sorry to hear the frustrations you encountered during your stay. Please accept our sincere apologies for letting you down and please rest assured that what you describe is not acceptable nor commonplace in our hotel and that we as hotel management take your comments very serious indeed. We have reviewed and discussed your experience with the departments involved in order to ensure nobody else will have to experience these inconveniences if possible in the future. Since I was unable to reach you via phone, I’ll reach out via email to you directly to apologize and we very much hope that we will have the opportunity of welcoming you back in the near future. Yours sincerely, Rudolf Gimmi Hotel Manager
5 out of 5
by Johan

This traveler left a rating score only Posted Jun 24, 2017 on Hotels
5 out of 5
by Simon

This traveler left a rating score only Posted May 2, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017
您好,感谢您入住深圳福田香格里拉大酒店,香格里拉一直秉承发自内心的待客之道,为客人提供宾至如归的服务与设施, 客人的满意是我们最大的动力,期待您的再次光临.