Ratings based on 130 Verified Reviews

4.1 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Good location

Posted Jan 8, 2018
Good location, many bars and restaurants around and impressive downtown Shenzhen scenery. Regular room are a bit small, but that's fine with me.
Comment from Hotel Management
Jan 10, 2018 by Marco Polo Shenzhen, Hotel Management
Dear guest, thank you for choosing Marco Polo Shenzhen. We are happy that you liked our location. And we hope to welcome you back very soon.
3 out of 5
by Russell

Indifferent

Posted Oct 14, 2017 on Hotels
It was ok, reception staff were indifferent. No water in the room when I arrived and gave me inaccurate information about location of nearest HSBC
Comment from Hotel Management
Oct 19, 2017
Dear Guest, Thank you for choosing Marco Polo Shenzhen and sharing your comments with us. We are so sorry to know you are not happy with our service and water issue in the room during stay period. We are sincerely apologize for that and you comments has been addressed to the hotel Management. The related department will take action to improve staff's service and awareness immediately. Thank you again for your comments and wish you a happy day ahead! Best regards, Brenda Wang Communications Manager
4 out of 5
by David

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Oct 9, 2017
Thank you very much for staying at Marco Polo Shenzhen. We hope to welcome you back very soon.
5 out of 5
by Tony

Better concierge service

Posted Sep 26, 2017 on Hotels
The concierge service need to improve. When I arrive, no concierge assist me to unload the luggage. When I need a taxi, no concierge around to help until I need to ask the concierge to get me a taxi.
Comment from Hotel Management
Sep 29, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We’ve received your feedback, and refer to related department to follow up. We hope to welcome you back very soon.
4 out of 5
by YEW SEE

Shenzhen fair

Posted Sep 24, 2017 on Hotels
Spacious and the hotel is in a very nice location, easy access to the places that we wanted to go to. Helpful staff at the reception counter.
Comment from Hotel Management
Sep 29, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.
4 out of 5
by Robert

Marco Polo hotel, Close to Train station, 4 block

Posted Aug 19, 2017 on Hotels
Not far walk from Train Station, Main reason we stayed there. It was a little more expensive than other hotels, and rooms were little smaller.
Comment from Hotel Management
Sep 5, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We’ve received your feedback, and refer to related department to follow up. We hope to welcome you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Aug 17, 2017
Hotel is great as long as you don't stay on the side facing Cocopark as the several nightclubs there produce loud noise up until 4am every night.
Comment from Hotel Management
Sep 29, 2017 by Marco Polo Shenzhen, Hotel Management
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.
5 out of 5
by A verified traveler

Excellent hotel, not so good wifi

Posted Aug 7, 2017 on Hotels
Nice hotel with friendly staff. Good swimming pool. The only down side is the wifi is not stable
Comment from Hotel Management
Sep 5, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.
5 out of 5
by A verified traveler

An Oasis Amongst the Oasis of Good Class Hotels

Posted Aug 7, 2017 on Hotels
I have been using Marco Polo Shenzhen for many years now. From 5 years ago til now, it has continued to maintain a very good and comfortable place to stay whenever I am in Shenzhen
Comment from Hotel Management
Sep 5, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.
4 out of 5
by Fu Him

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Thank you very much for staying at Marco Polo Shenzhen and taking time to give us your feedback. We hope to welcome you back very soon.