Ratings based on 191 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by Syed Ahsan

Not so 5 star

Posted Nov 7, 2017 on Hotels
Ambience was okay. Clouset/dresser area was very smelly. The room did not had microwave even though the room i booked was Grand deluxe. Fitness centre was so so. There are better places to stay for the amount of money you are paying.
Comment from Hotel Management
Nov 9, 2017
Thank you for staying with us and taking time to share your comments on Expedia. Our hotel is located in the heart of Shenzhen and is easy of access to the metro and shopping mall. While I'm disappointed to learn that we fail to achieve your expectation in some aspects. We will pass the comments to related departments, and hope to have an opportunity to better your experience with us when you back to Shenzhen.
5 out of 5
by Man Ching

Impressive stay

Posted Nov 6, 2017 on Hotels
The staff are friendly. Encouraged us to join SPG and offered us late check-out. Will definitely stay again.
Comment from Hotel Management
Nov 9, 2017
Greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking time to stay with us and sharing your experience. Your high recognition to our staff will encourage us to offer better services to valuable guests like you. We sincerely look forward to seeing you soon.
5 out of 5
for Everyone
by A verified traveler

Great hotel in heart of Shenzhen

Posted Oct 28, 2017
Sheraton’s location in Futian is great for people visiting Shenzhen. The facility is clean and breakfast buffet is also accommodating.
Comment from Hotel Management
Oct 30, 2017 by Sheraton Shenzhen Futian Hotel, Hotel Management
Thanks for your valued feedback. Your compliments really motivate us to keep improving and doing better. We look forward to welcoming you back to stay with us soon.
3 out of 5
by A verified traveler

Dated and staff needs training

Posted Oct 8, 2017 on Hotels
We stayed one night over weekend, room is dated and not small. Reception had confusion if our booking comes with breakfast or not, despite clearly stated in our hotels.com voucher that it comes with breakfast and free wifi. Swimming pool is not opened. In the middle of night, i.e. 3pm loud drunker guests was making so much noise in the corridor that I was woken up and couldn't sleep.
Comment from Hotel Management
Oct 11, 2017
Dear guest, Thank you very much for choosing Sheraton Shenzhen Futian Hotel and taking the time to share your experience. We regret to learn that we have failed in meeting your expectations in some aspects. We will communicate with our management team regarding the issues you mentioned. Hope you will find our improvement on your next visit.
4 out of 5
by Samuel

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017
Thanks for rating us. We hope that you had a great time staying with us and look forward to seeing you again!
5 out of 5
by David from UK

Superb staff

Posted Aug 19, 2017 on Hotels
The hotel itself is very nice and the rooms are modern and clean. I had a problem with the adjoining room partying all night but, on calling reception, was upgraded to a suite. What really makes this hotel stand out, however, is the hotel staff who are invariably friendly and helpful. The number of English speaking staff in the hotel is also impressive. The club lounge is nice, quiet and well appointed.
3 out of 5
by Matthew

It was Ok

Posted Jul 28, 2017 on Hotels
This hotel is in a good spot for bars and restaurants. The rooms are ok maybe a little tired. We booked King beds non-smoking yet upon arrival were informed they had no such rooms available. Only twin rooms. I was left wondering what is the point of taking a reservation all? I was there in Summer and the pool was closed. I was looking forward to a swim and few drinks by the pool after work but not to be. I'd probably try a different hotel in the same area next time.
Comment from Hotel Management
Jul 31, 2017
Dear Matthew, Hi! Thank you very much for sharing with us your staying feedbacks. I am very sorry to learn your recent stay with us did not meet your expectation. We must apologize for any inconvenience caused due to reservation issue of room availability and out-door swimming pool. Please understand that hotel out-door pool is under maintenance and will be open for service soon. We will try our best make improvement and hope to create a wonderful and memorable experience for you on your next visit. Again, thank you for all your input, support, and understanding! Best wishes and regards, Guest Experience Team
5 out of 5
by Raymond

5 star

Posted Jul 9, 2017 on Hotels
Convenient location , right next to civil center, service is 5 star,. Will return, thats for sure.
Comment from Hotel Management
Jul 11, 2017
Dear Raymond, Warm greetings from Sheraton Shenzhen Futian Hotel! Thank you for your kind feedbacks, especially your recognition of hotel location and service. It would be our great pleasure to welcome you back during your next visit in Shenzhen. Thanks again and looking forward to seeing you soon. Best regards, Guest Experience Team
4 out of 5
by Felix Wing Kin

Posted Jun 28, 2017 on Hotels
Furnishings are a bit old, there was a bug wandering around on the toilet, Not enough water in the room, only two bonaqua, and had to drink a 58 rmb bottle of mainland produced mineral water. On the good side, I got a free upgrade and the linen was very comfortable. The safe was user friendly and the water pressure was okay but can be improved upon, and the hot water is readily available.
Comment from Hotel Management
Jul 3, 2017
Dear Felix Wing Kin, Thank you for taking the time to provide us with a detailed review of your recent stay. While we are very appreciative of the positive comments and recognition of the bed linen of Sheraton Signature Sleeping Experience, I feel sorry that we failed to exceed your expectations, and appologize for the bug appearance issue you mentioned. Rest assured, we will look into it and take immediate actions. Please kindly know that there are 4 free bottled water in each guest room, and you are welcome to contact guest service center for supplement if you need extra. Besides, your suggestion about water pressure is noted, hotel engineering department will evaluate the watering system and make improvement. Thanks again for your valuable comments.I sincerely hope we are given an opportunity to welcome you back and showcase the improvements in the near future. Sincerely yours, William Chea Hotel General Manager
5 out of 5
by sojung

Overall 5 out of 5!!!

Posted Jun 27, 2017 on Hotels
Great location! Close to convention center, subway amd mall!!!! Good breakfast! Comfort room! Not so great out door swimming pool but still have a large indoor one too. Overall 5 out of 5!!!
Comment from Hotel Management
Jun 29, 2017
Dear sojung, Hi!Thank you very much for your review. Your positive feedbacks concerning varios aspects, like location, facility and also dining experience are appreciated.However, we are sorry that hotel outdoor swimming pool is still in maintainence, and hope to be open for service soon. Thanks agian and hope to continue to be at your service in the near future. Best regards, William Chea Hotel General Manager