Ratings based on 188 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from South Africa

Terrible WiFi - be careful Pavilion or Century

Posted Sep 15, 2017
I booked The Pavilion, same trip but split the trip, first 3 days in The Pavilion, tall towers, breaked the weekend to return to the Pavilion, just to be send to the Centuty, poor cousin of the Pavilion next door. Very disappointing. Also no usable wifi in Century but excellent in Pavilion I can go on and on Don't risk getting cheated
5 out of 5
by michael

This traveler left a rating score only Posted Jul 26, 2017 on Hotels
4 out of 5
by Jack

Posted Jul 6, 2017 on Hotels
I feel there is no necessary to register my friend information as they merely stay short time.
2 out of 5
by A verified traveler from Chicago, IL

2-3 Star Hotel, Not a 4.5 star hotel

Posted Jun 26, 2017
Pros: Comfortable rooms, big shower
Cons: Almost everything.
Location: Good location. Market is right next doors. Metro station is 5 minute walk away.
Terrible experience. Hotel Staff: - Room Cleaners don't change out coffee mugs (leave dirty ones in their place), don't replace toilet paper, don't vacuum, and leave the thermostat on high at 9 degrees C so that we can come back and freeze consistently because they are too lazy to even turn up the thermostat after cleaning - No fluent English speakers, or decent English speakers - Room Service orders are supposed to be received in 20 minutes (take anywhere from 20-180 minutes) Hotel Room: - Broken Shower Controls - Broken Bathroom door and lock - Lack of privacy for shower (curtain faces beds and is semi-transparent) - No Iron/Iron board in the room (have to wait 20 minutes or so for hotel staff to bring to your room when needed) - No plug points near the bedside - Not all light switches work - Wifi is terribly slow, you can't do business or even watch a video without LTE/Cellular - Sheets are often re-made and not changed (no way to even mandate that the bedsheets should be changed, up to whim) Hotel (General Comments): - 1 Elevator working most of the hotel at times - 2/4 Hotel elevators go to all floors, 2 elevators go to select floors - Good luck getting to floor 23 if the 1/2 dedicated all floors elevator is closed (one button calls both the all floors elevator and the select floor elevator so there is a 50/50 chance you will be able to get an elevator going to the 23rd floor)
5 out of 5
by Christopher

Pavilion Hotel gets my vote Again

Posted Jun 24, 2017 on Hotels
I travel to Shenzhen twice a year and have been staying at the Pavilion Hotel for 8+ years. Always welcoming and very central for what I need to do for work.
1 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
The WIFI connection is so poor that it was not possible to use the internet during the whole stay.
4 out of 5
for Everyone
by A verified traveler from LA.CA

Good for shopping mall near the hotel

Posted Apr 29, 2017
Good for staying hotel last time will going again willbe this hotel Thanks
2 out of 5
by A verified traveler from Edmonton

Looks nice from outside but only 2 star in ameniti

Posted Apr 22, 2017
There was some weird and annoying sound every 15 minute you could hear while sleeping. Looks like it was air conditioner making that noise. The breakfast buffet was just average. Almost same menu every day.
3 out of 5
by Julia

Not a 5* Hotel

Posted Apr 13, 2017 on Hotels
There are two parts to this hotel 'pavilion' and century' . The Pavilion looked very nice in its communal areas and also had the gym and pool however the Century was very dated and nothing like the photos. The bar and restaurant staff were reluctant to serve us as only one or two hotel staff seemed to speak English . Although dated the rooms were clean.
2 out of 5
by A verified traveler from shenzhen

Stay elsewhere

Posted Apr 7, 2017 on Wotif
Not clean room and smells of damp and smoke. But great restaurants near by. Tiles and woodwork need repair