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Reviews of Peermont Metcourt Inn at The Grand Palm Resort

3 out of 5
Peermont Metcourt Inn at The Grand Palm Resort
Bonnington Farm Molepolole Road, Gaborone

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 220 reviews" "
Rating 8 - Good. 105 out of 220 reviews" "
Rating 6 - Okay. 56 out of 220 reviews" "
Rating 4 - Poor. 13 out of 220 reviews" "
Rating 2 - Terrible. 9 out of 220 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

seth

Stayed 1 night in Jan 2024

8/10 Good

seth

Stayed 1 night in Jan 2024

8/10 Good

seth

Stayed 2 nights in Jan 2024

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not match the photos! The furniture was dirty and out dated! The receptionist was not at the desk when I arrived. No one knew where she was. I asked for the remote for the TV 3 times and never received it. There was not kettle in the room, however the night attendant was kind enough to find one for me. Horrible experience-I actually left a day early due to the poor customer service! I travelled by plane 2 days, and this is how I was rewarded for stating at your accommodation! Horrible expereice!
Stayed 2 nights in Dec 2023

8/10 Good

Goabaone

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

LUYOLO

Liked: Cleanliness, staff & service, amenities
No room service which really inconvenience me to go to main hotel for food and beverages
Stayed 2 nights in Nov 2023

10/10 Excellent

Trevor

Stayed 1 night in Oct 2023

6/10 Okay

M David

Liked: Staff & service
The facilities were a little "tired". Only one towel in double room, no hairdryer. But a good buffet breakfast and helpful staff. The "Grand Palm" has fallen far, and has some of the poorest hotel restrooms we have visited. The last "signed' check was 3 months previous!
Stayed 1 night in Oct 2023

2/10 Terrible

Graeme

Stayed 1 night in Sep 2023

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Elmarie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay over during my business trip to Botswana hope to return again
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Neo Nkele on Jul 9, 2019
Thank you so much for staying with us, we look forward to welcoming you back.

8/10 Good

LeazelMungaroo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for budget travellers. Practical average hotel to spend a night or two.
Stayed 1 night in Jul 2019
Response from Neo Nkele on Jul 9, 2019
thank you for the feedback. We hope to welcome you back to our property in future.

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Not a very pleasant stay.
Terrible room. Rooms too tight. Noisy heater. Above all no dinner served. Walking to eat at the Grand Palm in the dark was not fun. They should access route between the two sister hotels.
Stayed 4 nights in Jun 2019
Response from Kutlo on Aug 19, 2019
Dear Andrew Thank you for your feedback we will work on ourselves. Feedback is really important

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Pinky Ruele on Jun 18, 2019
Dear Ms. Betty Thank you for staying with us, we look forward to welcoming you back to the property. Regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Apr 2019
Response from Neo Nkele on May 8, 2019
Thank you for your rating. We look forward to welcoming you back to the property.

8/10 Good

MARZIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Neo Nkele on Apr 23, 2019
Thank you for your review of our property. We look forward to hosting you the next time you are back in town.

10/10 Excellent

Boipelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Neo Nkele on Apr 18, 2019
Dear Boipelo, Thank you for staying with us, we look forward to welcoming you back to the property.

10/10 Excellent

Tes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Apr 2019
Response from Neo Nkele on Apr 16, 2019
Thank you for the wonderful feedback. We look forward to welcoming you back to our property.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Pinky on Apr 3, 2019
Dear valued Customer Thank you very much for supporting The Metcourt Inn and for completing our E-Questionnaire On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the Metcourt Reception so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards Pinkie Ruele

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Kutlo on Feb 28, 2019
Dear Mr Wolfgang Thank you for the feedback. We will continue giving the best service.

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019
Response from Pinky on Apr 3, 2019
Thank you for supporting The Metcourt Inn Hotel and for completing our E-Questionnaire. We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship. Regards Pinky Ruele

4/10 Poor

Chris8591, Vienna, AT

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are courteous and everything is clean. Rooms are small but OK for 2-3 nights. In-room WiFI was non-existent - I had to sit in reception whenever I needed Internet access. As I was staying for business, this was terrible.
Stayed 2 nights in Feb 2019
Response from Dolly on Feb 21, 2019
Good Day Mr Christopher Buist Thank you for supporting Metcourt Inn We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship. Yours Sincerely Dolly Tafa Rooms Division Manager

8/10 Good

Leon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Pinky on Feb 9, 2019
Dear Leon Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-Front Office manager

8/10 Good

Mário

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Pinky on Jan 23, 2019
Dear Mario Thanks for staying with us. We appreciate your feedback!

8/10 Good

Moswatse Samuel

Disliked: Room comfort
Average stay. Staff has poor customer service. Training required for staff
Stayed 7 nights in Dec 2018
Response from Pinks on Jan 23, 2019
Thank you for your feedback. We are very disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously,it is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Pinky on Jan 25, 2019
Good afternoon Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinkie Ruele

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018
Response from Dolly on Jan 23, 2019
Good Day Thank you for choosing to stay with us. Yours Sincerely Dolly Tafa Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Dolly on Jan 23, 2019
Thank you for choosing to stay with us Yours Sincerely Dolly Tafa Rooms Division Manager

2/10 Terrible

Verified traveler

Stayed 3 nights in Dec 2018
Response from Neo Nkele on Dec 13, 2018
Dear Anonymous, Thank you for supporting Metcourt Inn and thank you very much for completing our Guest Reveiw. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Neo Nkele Hospitality Marketing Manager

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice thank you
Stayed 1 night in Nov 2018
Response from Dolly on Jan 23, 2019
Dear Heinrich , Thank you for supporting Metcourt Inn and thank you very much for completing our E- Questionnaire.We are glad you had a nice experience.Yours sincerely Dolly Tafa Rooms Division manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Dirty swimming pool never clean until day before i left
Stayed 11 nights in Nov 2018
Response from Neo Nkele on Dec 13, 2018
Dear Anonymous, Thank you for supporting Metcourt Inn and thank you very much for completing our Guest Reveiw. We are disappointed to learn of your negative experience with us regarding our dirty pool. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Neo Nkele Hospitality Marketing Manager

6/10 Okay

Jojola

Liked: Staff & service
Budget hotel in a wonderful location. All the expected extras were available. The AC needs to be upgraded. It was rather noisy
Stayed 2 nights in Nov 2018
Response from Neo Nkele on Dec 13, 2018
Dear Jojola Thank you very much for supporting The Metcourt Inn and for completing our Guest Reveiw. On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests, and we are disappointed to learn of your negative experience with us regarding the noisy AC as our team takes comments of this nature very seriously and ensure that we constantly improve our standards. We look forward to welcoming you back in the near future. Neo Nkele Hospitality Marketing Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service from Dedicated Staff Members
The staff members at the Peermont Metcourt Inn at The Grand Palm Resort were very helpful and accommodating. Their dedication to the comfort of their guests was inspiring. The facilities are nice, offering a wonderful experience for travelers. The breakfasts were quite enjoyable as well.
Stayed 8 nights in Nov 2018
Response from Keletso Bogatsu on Nov 19, 2018
Thank you very much for supporting Metcourt Inn. On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards, Keletso Bogatsu Hotel Operations Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for comfortable room
Comfortable bed, small bathroom, tight shower, but otherwise well equipped room. Good breakfast, nice to sit outside. Friendly staff. Very good value for price. Be sure to request nonsmoking room if you prefer that.
Stayed 6 nights in Nov 2018
Response from Keletso Bogatsu on Nov 19, 2018
Dear Thank you very much for supporting Metcourt Inn. On behalf of all management and employees at Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards, Keletso Bogatsu Hotel Operations Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Acceptable budget hotel near GICC
Positives: good buffet breakfast with some changes each day, friendly staff, comfortable bed Negatives: Road noise in rooms on one side of building, wifi only worked in centre of building or extremities (not midway in each corridor, where my room was)
Stayed 7 nights in Nov 2018
Response from Keletso Bogatsu on Nov 21, 2018
Thank you for supporting Metcourt Inn. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Once more, our sincere apologies for the inconvinience caused.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Room although clean was very small with not much space to move around.
Stayed 1 night in Oct 2018
Response from Pinky on Jan 24, 2019
Dear Robert Thanks for staying with us. We appreciate your feedback! regards Pinky Ruele-Front Office Manager

6/10 Okay

piyush

Liked: Room comfort
Disliked: Staff & service
If you don’t have choice you take this one
What we book room we don’t get
Stayed 1 night in Oct 2018
Response from Pinky on Jan 24, 2019
Dear Piyush Thanks for staying with us. We appreciate your feedback! regards Pinky Ruele-Front Office Manager

6/10 Okay

Andreas

Disliked: Staff & service
Because of an early meeting I ordered a lunch package. But the hotel forgot it.
Stayed 2 nights in Oct 2018
Response from Pinky on Jan 24, 2019
Dear Andreas We addressed it directly. Regards Pinky Ruele-Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The property is very clean and in good location. but i didn't like the fact that i was made to wait longer as i was told my name doesn't reflect on their system even though they acknowledged receipt of my payment voucher. to me it was not necessary to make me wait because the voucher was there. quiet disappointing.
Stayed 1 night in Oct 2018
Response from Pinky on Jan 26, 2019
Good afternoon Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinky Ruele-Front Office Manager

8/10 Good

Peter, Botswana

Liked: Cleanliness, staff & service
Might need upgrading and renovations in some ageing stuff
Stayed 2 nights in Sep 2018
Response from Pinky on Jan 24, 2019
Good afternoon Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Pinky on Jan 24, 2019
Dear Mike Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager

6/10 Okay

Hassan

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Pinky on Jan 24, 2019
Good afternoon Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager

4/10 Poor

JohnH, UK

Disliked: Staff & service, property conditions & facilities
Nice setting but otherwise disappointing
Terrible breakfast, specialising in tinned fruit and cornflakes, So despite the lovely pictures and the setting it is no better than a b&b.
Stayed 2 nights in Jul 2018
Response from Pinky on Jan 26, 2019
Dear Mr. John Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinky Ruele- Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
There is not enough air in the rooms. i stayed at the ground floor and once almost fainted as no oxygen!!!
Stayed 7 nights in Jun 2018
Response from pinky on Jan 26, 2019
Good afternoon We addressed it directly. Regards pinky Ruele-Front Office Manager

6/10 Okay

Girland

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Pinky on Jan 24, 2019
Dear Girland Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager

6/10 Okay

Afua

Liked: Cleanliness, room comfort
Great place , cold staff
The front desk staff are cold and non smiley and indifferent to guest needs
Stayed 4 nights in May 2018
Response from Pinky on Jan 26, 2019
Dear Afua, Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinkie Ruele-Front Office Manager

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
A bit far from city
Response from Pinky on Jan 24, 2019
Good afternoon Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Pinky on Jan 24, 2019
Good afternoon thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-Front Office Manager

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2018
Response from Pinky on Jan 24, 2019
Dear Peter Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-front Office Manager