Ratings based on 139 Verified Reviews

4.3 out of 5
82% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted Aug 24, 2017
Pros: Everything
Cons: No
Location: Shopping Restaurants
Stayed there on way back from Florida very nice an clean Restaurant and shopping near by
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

It's in Gaffney, so not sure what is there?

Posted Aug 22, 2017
This was a pit stop for us. The hotel is currently undergoing renovations, which it desperately needs. The room decor was very old and dated. But the staff was friendly enough and even helped with a couple of small issues (ours, not theirs), the room was clean, and it did the job.
Comment from Hotel Management
Aug 23, 2017 by Ava Smith, Hotel Management
Dear Laura, I thank you for choosing to stay at our hotel and appreciate you taking the time to post your feedback. I am pleased to learn that you found your room clean and liked the services of our staff. We are committed to provide you with an excellent hotel experience. I do hope you also had the opportunity to utilize the various facilities and amenities provided in all our rooms. I personally apologize for you not being able to fully enjoy your stay. We are currently working to make enhancements to make your stay more comfortable. Our hotel is under renovation and remodeling of the exterior, interiors, with new decor, including the rooms. We do hope to have the opportunity to welcome you back in the future, so that we can provide you a better experience. Regards, Ava Smith Guest Relations Manager
2 out of 5
by A verified traveler

Posted Aug 21, 2017
Mold in bathroom. Wsllpaper stained. Breakfast typical.
Comment from Hotel Management
Aug 22, 2017 by Ava Smith, Hotel Management
Dear guest, I thank you for taking the time to send us a feedback on your stay with us. I personally want to apologize for your experience at our hotel. We always want our guest to have an excellent experience and were very disappointed that we failed you in so many areas. We certainly hope you will consider visiting us again, so we can restore your confidence in us. Regards, Ava Smith Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Salisbury, North Carolina

Nice hotel. Close to the outlet place.

Posted Aug 17, 2017
Pros: Clean room, good breakfast, and good service from the staff.
Cons: Hotel should have told visitors about the construction work that was going on.
Location: Location was great. We were close to the outlet shopping center.
Room was clean. Staff was friendly. I like the fact that the hotel was located near the outlet shopping center because the main purpose of my trip was to take my so school shopping, and the hotel was with walking distance from the center.
Comment from Hotel Management
Aug 19, 2017 by Ava Smith, Hotel Management
Dear Vicki, I thank you for choosing to stay at our hotel and we are glad our facility was close to places of your visit. I am pleased to learn that you found your room clean and tidy and that you liked the service of our staff, and enjoyed the breakfast. We are committed to provide you with an excellent hotel experience. I do hope you also had the opportunity to utilize the various facilities and amenities provided in all our rooms. Thanks once again for your feedback and we look forward to you visiting us again, soon. Regards, Ava Smith Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel under construction

Posted Jul 4, 2017
Pool was not available due to construction. Expedia did not notify me. Was disappointed that we had to stay in hotel during construction.
Comment from Hotel Management
Jul 7, 2017 by Ava Smith, Hotel Management
Dear valued guest, I thank you for sending us a feedback on your stay at our Hampton Inn Gaffney hotel and I hope you liked the clean and tidy room, efficient services of our staff and enjoyed the various facilities and amenities provided to all our valued guests. However, I regret your stay was disturbed due to our ongoing renovations for which the pool had to be closed. I have relayed your grievances to my management for their review and action. Thanks once again for your comments and we look forward to having the opportunity to restore your confidence in our hotel in the near future. Regards, Ava Smith Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Overnight stay while traveling

Posted May 24, 2017
Pros: quiet, clen, friendly staff
Cons: nothing
Location: used it for overnight stay
4th floor room very quiet even though next to Interstate and renovations
Comment from Hotel Management
May 25, 2017 by Ava, Hotel Management
Dear Betty, I thank you for choosing our Hampton Inn Gaffney hotel, for your overnight stay and are delighted with your 5 star rating and we are glad you found our property clean and in a quiet location with friendly staff. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager
4 out of 5
by John

Hampton Happy.

Posted May 4, 2017 on Hotels
The room smelt like an ash tray when we first enter the room. We went for lunch and when we got back everything was ok. Other than that it really was a nice stay. We enjoyed I stay.
Comment from Hotel Management
May 7, 2017
Dear John, Thank you for your feedback on your recent stay at our Hampton Inn Gaffney hotel and we are glad you were happy with your stay. We are committed to providing an excellent hotel experience for each one of our guests and we look forward to seeing you soon at our hotel. Thanks once again for your positive comments. Regards, Ava Smith Guest Relations Manager
3 out of 5
by Jeffrey

Posted Apr 23, 2017 on Hotels
Noisy sports team next door and hallway
Comment from Hotel Management
Apr 26, 2017
Dear Jeffrey, I really appreciate you taking the time to share your disappointment with your recent stay at our Hampton Inn Gaffney hotel. I regret you were unhappy with the noise caused by the visiting sports team, next door and down the hallway and personally apologize it disturbed your stay. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Regards, Ava Smith Guest Relations Manager
4 out of 5
by JAMES

Posted Apr 16, 2017 on Hotels
Room was a bit rundown. Not a typical Hampton Inn.
Comment from Hotel Management
Apr 19, 2017
Dear James, Thank you for sending us a feedback on your stay at our Hampton Inn and Suites Scottsboro, AL hotel. We hope you had the opportunity to utilize the various facilities and amenities provided to all our valued guests. We are committed to providing an excellent hotel experience for each one of our guests. We regret our rooms were not to your expectations and liking. We hope the remainder of your stay with us was enjoyable and comfortable. We we look forward to seeing you soon at our hotel. Regards, Ava Smith Guest Relations Manager
2 out of 5
by A verified traveler

Dirty Jacuzzi and Noisy Room

Posted Apr 16, 2017
Pros: Breakfast was good and kept well-stocked.
Cons: House keeping and front desk fixing customer problems.
Location: Outlet shopping and restaurants within walking distance.
I was very disappointed with my room at the Hampton Inn in Gaffney. I had a room with jacuzzi, which was very dirty below the jets water line. I only took a shower in it, which was bad enough. Also, another downside was that the room was noisy with pipe vibrations from the water heater for the jacuzzi. The noise went on day and night. I told the front desk about the problem and they said that maintenance would fix the problem. They did not offer me another room. Maintenance never showed and the noise continued until I checked out the next morning. If you need to stay there, skip the jacuzzi rooms.
Comment from Hotel Management
Apr 19, 2017 by Ava, Hotel Management
Dear valued guest, I thank you for sharing your experience at our Hampton Inn Gaffney hotel and we are delighted you enjoyed the well stocked breakfast in your room and liked the convenience of visiting outlet shopping and dining places, which are at walking distance from our property. We are committed to providing an excellent hotel experience for each one of our guests. We regret our rooms were not clean per your expectations and liking and apologize for the vibrations, you felt, of the Jacuzzi. Your discomforts have been issued to our management for corrective measures. I hope the remainder of your stay with us was enjoyable and comfortable. We we look forward to seeing you soon at our hotel. Regards, Ava Smith Guest Relations Manager