Lobby sitting area

Reviews of Appart'City Classic Genève – Gaillard

3 out of 5
Appart'City Classic Genève – Gaillard
102 Rue De Geneve, Gaillard, Haute-Savoie

Reviews

6.6
Rating 10 - Excellent. 106 out of 874 reviews" "
Rating 8 - Good. 320 out of 874 reviews" "
Rating 6 - Okay. 239 out of 874 reviews" "
Rating 4 - Poor. 98 out of 874 reviews" "
Rating 2 - Terrible. 111 out of 874 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Benedicta Prempeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from cl on Mar 10, 2024
Bonjour madame,nous sommes navrés de constater que vous n'avez pas été satisfaite de votre séjour dans notre résidence si vous étiez venue en réception nous aurions régler le problème au mieux en espérant vous revoir dans l'une de nos résidences en FRANCE ou à l'étrangerbien cordialement

10/10 Excellent

Scalabrini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at APPART’CITY CLASSIC, and the experience was nothing short of exceptional. From the moment we stepped into the lobby, we were greeted with warmth and genuine hospitality that set the tone for an unforgettable stay. Ghizlane was not only attentive to our needs but went above and beyond to anticipate them. Thoughtful details create an oasis for travelers seeking a perfect retreat, thank you very much Ghizlane!
Stayed 5 nights in Jan 2024
Response from cl on Feb 8, 2024
Good morning,APPART CITY of Gaillard is glad to read that you have had a lovely stay in our residence we look forward to seeing you again in one of our APPART CITY in FRANCEKind regards

6/10 Okay

Carolina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is located in France, not in Switzerland. It’s ok looking inside but outside it looks very old and depressing. Avoid if you have small children. The lamp in the room was hanging from electric cables as well as the wall socket next to bed table. It looks like they didn’t finish the renovation or renovation was done poorly. You can electrocute yourself which is not acceptable even for the convenient price. Perhaps not in every room but ours was in bad condition. Bathrooms are clean but shower curtain was sticky ( not clean) Bed was nice and the linen was very clean but very bad quality pillows. Staff were very nice but be aware that they leave the front desk at 10:00- 11:00 at night. Not at 12:00 like it’s written on the website. You better call the hotel before arrival. Also. The checking is jot at 2:00 Pm, it’s at 4:00 pm.
Stayed 1 night in Dec 2023

10/10 Excellent

Khadidiatou

Stayed 10 nights in Oct 2023

6/10 Okay

Herbert

Liked: Staff & service
Disliked: Property conditions & facilities
The bed linens were clean the bathroom was clean but smelled heavily of tobacco smoke. Worn out dirty carpet, whole kicked in the door.
Stayed 3 nights in Oct 2023

2/10 Terrible

Gemma

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel - avoid!!
Absolutely disgusting room. We booked for two nights but left after one (which was very generous!). Where to start? The room was filthy, stains all over the carpet; what looked like bloodstains on the bathroom doorframe; insects crawling over the bed; fittings hanging off m the wall; light fitting hanging off the ceiling; the window didn’t open; the air-conditioning unit was missing its front so I had to guess how to use it, the TV remote was missing; stains on the pillows, mattress and towels. Absolutely gross. I stayed in a studio room with a kitchenette, but I would not use the kitchen facilities as they were dirty and didn’t look safe. The location was awful too, really run-down area and didn’t feel safe for two females travelling alone. When we checked out early, the woman on the desk didn’t seem to care or appear surprised, clearly this happens a lot at this hotel! Thankfully we managed to find another hotel for the last night of our trip.
Stains all over the floor
Shoe print stain on the mattress sheet
Make-up stains on the pillow
Air conditioning unit!
Stayed 2 nights in Oct 2023

6/10 Okay

Johan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Property is OK to just stay and sleep with earplugs, but the confort and cleanliness is just average.
Stayed 1 night in Sep 2023
Response from cl on Sep 7, 2023
Good afternoon thank you to booked in our residence APPART CITY we are glad to see that you have had a great stay in our residence Kind regards

10/10 Excellent

Vinicius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great flat very close to central Geneva
We booked this last minute during summer time after a flight cancelled. Staff at the reception was very helpful, price was reasonable, we could cook our own meals (there are two supermarkets very close), room was very comfortable and had blackout curtains (we previously stayed in another hotel nearby which didn't, so could be hard for some to sleep after sunrise), there is a tram/bus stop very close which gets you to central Geneva in 20 minutes and Geneva airport in about 50 minutes (with 1 change). We would certainly stay there again.
Stayed 1 night in Aug 2023
Response from cl on Sep 7, 2023
Good afternoon we are glad to see that you have had a great stay in our residence APPART CITY in GAILLARDWe look forward to seeing you again in one of our residence APPART CITY in franceBest regards

10/10 Excellent

Yonhui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from cl on Aug 15, 2023
Bonjournous vous remercions de votre retour et sommes satisfaits de constater que vous avez passé un bon séjour dans notre résidenceau plaisir de vous revoir dans l'une de nos résidences APPART CITY en francebien cordialement

2/10 Terrible

Saqib

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Apartment - Never Again
Disgusting experience from Appart’ City. Parking and the elevator gave a good impression for our 1-night stay. The staff seemed friendly at first but unprofessional & rude when they assistance was required. The room was vile. Stains covered everything. Water stains on the ceiling, and more gunk all over the carpet and couch. The bed had some brown marks on it; this is not good for a hotel. I would rather sleep in their elevator. The kitchen looked unusable, with the doors literally going to come off their hinges. Compliment for you Appart’ City: the restrooms you provided are as clean as a public porta-potty… Worst thing was when we went to find they gave us 3 pillows (they weren’t actually pillows but feather-thin small cushions) for a group of 4. What? We went to ask for another, but the receptionist said they were closed. That was it. I told we had paid for 4 and requested many times as otherwise we won't be able to sleep. She sighed, and stormed off. Later, she’d dropped off the cushion, knocking impatiently on the door. Overall, a terrible experience. Do not go. EVER.
Stayed 1 night in Aug 2023
Response from cl on Aug 15, 2023
Good morning sir,we apologize for the problem you faced to we will have some renovation in the hotel this year but about our team of receptionnist we will have a discussion for the problem you said for not doing again anymorewe look forward to seeing you again in one of our residence APPART CITY in FRANCEBest regards

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value apartment hotel on Geneva doorstep.
The apartment in the hotel met and exeeded our expectation. It had all the necessary basics, was clean and well maintained. The staff at the front reception was very professional and attentive to our requests. Highly recomended.
Stayed 2 nights in Jul 2023
Response from cl on Aug 15, 2023
Good morning,we are glad that you have had a great stay in our residencewe look forward too seeing you again in one of our residence APPART CITY in FRANCEBest regards

8/10 Good

marianne

Stayed 2 nights in Jul 2023
Response from cl on Aug 15, 2023
Bonjournous vous remercions de votre retour et sommes satisfaits de constater que vous avez passé un bon séjour dans notre résidenceau plaisir de vous revoir dans l'une de nos résidences APPART CITY en francebien cordialement

10/10 Excellent

Annely

Stayed 1 night in Jun 2023
Response from cl on Jun 29, 2023
Bonjournous sommes ravis de constaster que vous avez passé un agréable séjour dans notre résidence APPART CITY de GAILLARDAu plaisir de vous revoir bien cordialementagréable journée

2/10 Terrible

Vijay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The experience was terrible. We arrived to check-in at 2:00 PM (as per the reservation). The receptionist checked us in. However, when we went inside the room, we realized that room was not cleaned after the last guest. Bed sheets were dirty with stains and blankets were on the floor. We took photographs and went to the receptionist who told us that room was not cleaned and not ready (so why we were checked in this room). We were told to come back after 1 hour. After 1 hour, we realized the kitchen sink was fully clogged and water won't drain at all. We took the video and showed again to the receptionist. He came to our room and put draino to unclog the drain. (We were told to wait for an hour before putting any water). It did not solve the problem. We went back to receptionist. They did not have any solution. The facility manager said that a plumber will come next day and fix the problem. (No one came for next four days to fix the drain). I have video proofs. They refuse to change room. Kitchen was totally unusable for duration of our stay. The place is rundown. The photos of the property as well as room do not reflect the current state. There was a antiquated grill appliance instead of microwave. The staff was unresponsive and rude and avoided making eye contact in case we ask for plumbing technician. The receptionist closes the front area 1/2 hour earlier. Stay away from this property.
Stayed 4 nights in May 2023
Response from cl on Jun 15, 2023
Good afternoon,we apologized for the problem you faced to we will talk to our receptionnist to be better and not happen again sorry for the inconvenientthank you for your understanding best regards

6/10 Okay

Debashish

Business traveler
Liked: Staff & service
Easily accessible from the city
Stayed 2 nights in May 2023
Response from clara on Jun 9, 2023
Good afternoonwe are glad to read that you have had a great stay in our residenceit is the center of our wish to have a customer happy in our residence best regards

8/10 Good

Silvio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet property
Stayed 2 nights in May 2023
Response from clara on May 21, 2023
Good morning sir,we are glad to read that you have had a great time in our residencewe look forward to seeing you again in one of our residence APPART CITY in francebest regards

10/10 Excellent

Mam-Jai

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location
Stayed 2 nights in Mar 2023
Response from CLARA on Mar 23, 2023
Good afternoon madam,we are pleased to read that you have had a lovely stay in our residence Thank you for your good commentswe look forward to seeing you in one of our residence APPART CITY in FRANCEbest regards

10/10 Excellent

Marco

Stayed 1 night in Feb 2023
Response from clara on Feb 8, 2023
Bonjour monsieur,nous sommes satisfaits de constater que vous avez passé un séjour agréable dans notre résidence Au plaisir de vous revoir dans l'une de nos APPART CITY en francebien cordialement

6/10 Okay

Ryann

Response from clara on Mar 8, 2023
Bonjour,Nous vous remercions d'avoir réservé dans notre résidence APPART CITY de GAILLARD.Nous sommes satisfaits de constater que vous avez passé un bon séjourAu plaisir de vous revoir dans l'une de nos résidences APPART CITY en FRANCE

10/10 Excellent

David

Stayed 1 night in Dec 2022
Response from La réception on Jan 4, 2023
Bonjour,Merci beaucoup pour votre note et commentaire, nous faisons au mieux pour nous améliorer chaque jour et rendre vos séjours agréables.En vous souhaitant une belle journée et au plaisir de vous accueilli à nouveau.Cordialement,

8/10 Good

KERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the location is perfect
Stayed 6 nights in Dec 2022
Response from ivan on Dec 14, 2022
We thank you for your kind sharing

8/10 Good

Muhammad

Stayed 2 nights in Nov 2022
Response from jack sp on Dec 7, 2022
thank you :)

8/10 Good

Adriana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very good rooms, location not far from the city centre, a big plus was the mountain view from the window.
Stayed 1 night in Aug 2022
Response from La réception on Sep 24, 2022
Bonjour,Nous tenons à vous remercier pour votre retour et vous souhaitons un bon week-end.Cordialement,

4/10 Poor

Olivia

Stayed 2 nights in Jul 2022
Response from La réception on Jul 23, 2022
Bonjour Olivia, Je suis désolée pour votre insatisfaction durant votre séjour au sein de notre résidence. Nous espérons vous accueillir à nouveau afin d'améliorer votre point de vu sur nous. Cordialement,

10/10 Excellent

Urs

Traveled with group
Liked: Staff & service, property conditions & facilities
All perfect, parking great
Stayed 1 night in Jun 2022
Response from The reception on Jun 22, 2022
Thanks

6/10 Okay

Verified traveler

Disliked: Staff & service
Thanks
There is no one in the recaption at all. No one to help me. It’s panic and scary.
Stayed 2 nights in Aug 2019

8/10 Good

Karin H.

Convenient urban apartment building.
The apartment was adequate. Hallways are dark and narrow. City taxes must be paid when you arrive, and are not included in your online payment. Paid parking available on premise, costs more for parking under the building. Three mile walk to downtown Genève, Switzerland. Grocery store across the street.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Appartment in convenient location, spacious, decent facilities, friendly staff. A bit dated, apartment floor needed cleaning, other apartment garbage in hallways for some time.overall ok value for money
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio. Muy amables. Hablaban en español. No funcionaba el aire acondicionado.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wish the air conditioner was cooler to make it more pleasant.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the Supermarket.
Stayed 3 nights in May 2019

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was amazing.
Stayed 2 nights in May 2019

6/10 Okay

PAUL

Liked: Cleanliness, room comfort
Apart-hotel in Genève, France...
The title may be misleading...Though is listed under Geneve, Switzerland, this aparthotel is located in France, not in Switzerland. It is not too bad if you don't mind being 25 minutes away from the center. Or If you don't mind having ants on the floor and in your bed. Or if you don't mind that the entire street is either under construction or being repaired. If none of these bothers you, then go there to spend a couple of days in Geneve
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and nice staff , the position of the hotel was perfect for my needs, ie I only came to visit my mother in the nursing home where she was
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Well placed for my need, feels comfortable and familiar
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
Travelling to and from the airport was very easy and convenient. Was given a free travel ticket at the airport. Took about 45 minutes on the train and the bus. Hotel is easily accessible, bus 61 takes you to the center of Geneva. ( 20 minutes). , 5 minutes walk from the border with Switzerland where you can catch a tram to the center. To my opinion this is not a Hotel but an appartment . We were allocated a studio room .. which is bigger than I expected. Has a kitchen and fridge. The reception staff were ok especially the man ( Malaha) was helpful. Hotel does not accept any other currency apart from Euro. Down side was the bed was un comfortable.. the matress wires were protruding which is risky. Spent 3 nights and no room clean. Breakfast was just basic.. The kitchen staff were nice and apologetic for lack of choice. All in all I was happy with this stay on France side because of the cost which you cannot find on Switezearland side. Hotels in Geneva are sturbonly expensive!!!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay at this (place) If Expedia offer this as a Hotel I will not even use it?
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 7 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2018

2/10 Terrible

Lis, Portugal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs a huge renovation work. Breakfast is poor. Bad location.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the center of the city Nearly to the g
Stayed 6 nights in Oct 2018

10/10 Excellent

AK, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The only downside to this place which Expedia should of let all customers know including the hotel is that they are doing major road works. This is a nightmare travelling as so many one way roads and seems to add approximately 15-20mins extra on journey to get to the correct road. About the hotel location luckily there is a supermarket less than 2mins walk on the same road. Rooms are a little small but manageable. The staff nice. However there is one gentleman who goes beyond great lengths to help out. I think he may be a manager of some sort. Easiest way to describe is he has a bold patch (sorry to identify you this way). But he is to nice and certainly deserves great recognition. One thing I would advise those who are going to check in late. Make sure to call before 9pm if possible and request code for front door. Otherwise you will be extremely sorry for the whole night and won't be able to check in till the following morning as there is no staff.
Stayed 4 nights in Sep 2018

6/10 Okay

Ioana, London

Liked: Staff & service
You get what you pay for
Stayed there for a night only. Room was large, but needs upgrading. Light on the hallway not working, lift doesn't give a safe feeling. Reception staff very friendly. If you have a car, must pay for parking 6 euros/day.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable
Carpet and rooms were smelly. Roads around construction that were causing difficult access to the hotel if you are driving. Our apartment was on floor 1 and windows were towards the road which noisy nights and uncomfortable sleep. Staff was helpful anyway.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

10/10 Excellent

mickey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good , all shops nearby
STAFF GOOD ,perfect stay, cheap one, AFFORDABLE FOR FAMILIES
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The carpet was the use discusting ting that i’ve Ever Sean.
Stayed 1 night in Sep 2018

6/10 Okay

Paul, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The double bed room I requested was not available upon check in. They said they upgraded me to an apartment. The carpet was filthy and the two twin beds shoved together was uncomfortable for my husband and I. The TV was in a separate living room and the sofas were dusty. We were provided with 3 small bar soaps for our 3 night stay and no housekeeping service. Only good thing was the apartment had a small fridge and kitchenette with plates and utensils which we really didn’t need. Continental breakfast was decent with pastries, yogurt and hot beverages. It was also located in France and too far from the Geneva airport for our Swiss vacation.
Stayed 3 nights in Sep 2018