Ratings based on 598 Verified Reviews

3.3 out of 5
69% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from uk & usa

Not near anywhere not a safe area for worm

Posted Sep 23, 2017
Hotel is 15 min walk to tram you have to walk past loads of dark flats beggars Door was locked at 9pm loads of men hanging around didn't feel safe No one cleaned the room No lights in corridors Rooms are ok good size Coffee is 1.50 per cup Be careful before booking
Comment from Hotel Management
Sep 26, 2017 by The Manager, Hotel Management
Madam, Sir, Thank you for your comments. Our establishment is a tourist residence and not a classic hotel with hotel services. That's why we do not include hotel services such as changing towels or daily cleaning in our accommodation rates. But we offer these services on request of the customers for an extra charge. We confirm that the doors are closed from 9:00 PM. This is why we transmit the information of access by mail and text message mobile phone. We hope that these incidents will not have undermined your confidence in our group and we will be pleased to welcome you again soon.
3 out of 5
by A verified traveler

Convenient location and good transport connections

Posted Sep 19, 2017
Location as excellent. The apartment located on the bus route to the centre of Geneva. Several good restaurants and cafes within 100 meters walking distance. The apartment is in France you need to have Euros at hand for to use in the hotel bus fares and to use in the local shop. Two bus stops down the road you are in Switzerland, you need to use Swiss Franks. Confusing! The apartment is good if you are on limited budget, as it is has basic furniture and facilities similar to student rooms in a British university campus. e
Comment from Hotel Management
Sep 23, 2017 by Nicolas, Hotel Management
Thank you for taking the time to share your impressions with us. The satisfaction of our guests is at the heart of our priorities. We are pleased to see that our aparthotel has given you great satisfaction and that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from london UK

Right location

Posted Sep 19, 2017
Very practical for transport for my daily visit to my mother's nursing home!
Comment from Hotel Management
Sep 23, 2017 by Nicolas, Hotel Management
Thank you for taking the time to share your impressions with us. The satisfaction of our guests is at the heart of our priorities. We are pleased to see that our aparthotel has given you great satisfaction and that you enjoyed your stay.
3 out of 5
by A verified traveler from L.A.

A bit off the beaten track

Posted Sep 17, 2017
Pros: The price was very reasonable
Cons: It is what it is!
Location: There are shops close by for food and drink and cafes.
A basic hotel, a bit far from the city center of Geneva, but the bus does stops right in front of the hotel.
Comment from Hotel Management
Sep 23, 2017 by Nicolas, Hotel Management
We would like to inform you that it is with great pleasure that we have taken note of your comment following your stay in our establishment. Also, we would like to thank you for your attention, and we look forward to welcoming you back to one of the Appart'City Group's establishments.
1 out of 5
by A verified traveler

Cleanliness

Posted Aug 23, 2017
The hotel didn't provide towels on a daily basis or clean and change anything. The staff are difficult and unsympathetic to deal with. They don't help with problems that arise.
Comment from Hotel Management
Aug 25, 2017 by The Manager, Hotel Management
Madam, Sir, Our establishment is a tourist residence and not a classic hotel with hotel services. That's why we do not include hotel services such as changing towels or daily cleaning in our accommodation rates. But we still offer these services on request of the customers for an extra charge. It is essential for Appart'City to offer a quality welcome with pleasant, efficient, responsive and available staff. We regret, therefore, that this is not the image you have seen and assure you that we have shared your remarks with the staff so that this does not happen again. We assure you that this situation is exceptional and that it does not reflect the usual quality of our services nor the professionalism of our teams. Best regards
2 out of 5
by sabah

Service bad

Posted Jul 28, 2017 on Hotels
Service was bad
Comment from Hotel Management
Aug 5, 2017
Sir, We are sorry that the service did not enjoy your expectations, and we ask you to accept our apologies. The aparthotels Appart'City are eager to offer you the best quality of service for your stays; Therefore, your opinion is very valuable. We hope that these incidents will not have undermined your confidence in our group and we will be pleased to welcome you again soon. Regards, The Manager
4 out of 5
by A verified traveler

Not that bad to commute to Geneva

Posted Jul 15, 2017 on Hotels
Overall the hotel is not bad considering its rate. The hotel is quite cheap compared to other nearby Geneva hotels. Most of you may want to say there to commute to Geneva. One thing that you should consider is you need to walk to French-Switzerland border (about 5-10 minutes) and take a bus (61) or tram (12). For me it is not that bad to stay in the tram and watch outside thinking this and that.
Comment from Hotel Management
Jul 20, 2017
Hello, Thank you for your opinion. We are pleased to hear that we have met your expectations. Indeed, we are close to the Geneva border and tramway. The city center can be reached in 15 minutes.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

close to Geneva downtown & lots restaurants

Posted Jul 14, 2017
Pros: easy access to Geneva, free breakfast
very confused, not easy to find this hotel because of under construction near. parking lot fee is extra free breakfast is good, lots of food friendly staff easy access to Geneva downtown
Comment from Hotel Management
Jul 20, 2017 by Nicolas, Hotel Management
Dear Customer, Thank you for your feedback. Be careful, breakfast is not free, but you can book offers where it is included in the rate. The area is currently under construction, the extension of the Geneva tram line. I congratulate the team.
1 out of 5
by A verified traveler

bad location

Posted Jul 7, 2017
Across french border and surrounded by construction of streets, buildings and much noise.
Comment from Hotel Management
Jul 8, 2017 by Nicolas, Hotel Management
Hello, We are close to the Swiss border in an urban area. Currently, there is work on the street that generates noise, following its works we will have a direct access by tram with Geneva.
3 out of 5
by A verified traveler

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017
Nous tenions à vous informer que c’est avec grand plaisir que nous avons pris connaissance de votre commentaire suite à votre séjour dans notre établissement. Aussi, nous tenions à vous remercier pour cette attention, et nous espérons vous accueillir de nouveau dans l’un des établissements du Groupe Appart’City. Cordialement,