BBQ/picnic area

Reviews of Best Western Gateway Grand

3 out of 5
Best Western Gateway Grand
4200 NW 97th Blvd, Gainesville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1025 reviews" "
Rating 8 - Good. 248 out of 1025 reviews" "
Rating 6 - Okay. 99 out of 1025 reviews" "
Rating 4 - Poor. 56 out of 1025 reviews" "
Rating 2 - Terrible. 27 out of 1025 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here before and it was nice as expected. The only thing was that my room was not serviced by housekeeping.
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU FOR YOUR FEEDBACK, IT IS GREATLY APPRECIATED, I WOULD LIKE TO TAKE THE TIME AND APOLOGIZE ABOUT YOUR ROOM NOT BEING SERVICED IT SHOULD HAVE BEEN EXPLAINED TO YOU UPON CHECK-IN THAT ROOM SERVICE IS DUE UPON REQUEST, I WILL GIVE MY FRONT DESK STAFF A TALK ABOUT THAT. WE HOPE TO SEE YOU IN THE NEAR FUTURE

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU!

8/10 Good

Essence

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and the room was larger than I expected. However, the lady at the front desk that I checked in with was very unpleasant. I saw other friendly staff but she was my one interaction and it was ok.
Stayed 2 nights in Mar 2024

8/10 Good

huimin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful exterior and public area with standard room. They have a good breakfast. The only thing I have to complain for the stay is the towels. They are all damn.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 27, 2024
Hope all is well, thank you for your positive feedback it is greatly appreciated. I will be happy to let you know that we did order new linen for our property, but I do apologize about that. We hope to see you in the future

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dog friendly, great location and great breakfast included!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU!

2/10 Terrible

Carolanne

Traveled with family
Disliked: Staff & service
We booked an ADA room for the needs of one of our travel mates. They sold the room out from under us before we arrived. Tried to have us stay in a room that can not accommodate a wheel chair bound person. Instead of helping in anyway they said , sorry it happens and that was it. We were room less clear across the country from our home in the middle of the night! We loved to stay at Best Westerns all over the states. This experience was the worst! The lack of care, and the fact that they have non ada needed people in the room designed to accommodate those in need is infuriating!!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
HOPE ALL IS WELL,I GREATLY APOLOGIZE FOR THE CIRCUMSTANCES THAT YOU OCCURED DURNG YOUR VISIT HERE AT OUR PROPERTY, WE ARE PRETTY GOOD AT ACCOMMODATION UNLESS OUR FACILITY IS SOLDOUT. BUT WE HOPE TO SEE YOU IN THE NEAR FUTURE

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
jacuzzi rooms
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

4/10 Poor

Howard

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Convenient to area. Room not clean. Outlet cover off.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
Hope all is well, sorry for the late response but I would like to take the time and apologize for the cleanliness of your room the housekeeping manager was aware of that that situation, along with maintenance for the outlet cover. We hope to see you in the near future.

8/10 Good

John, Ocala

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place ! I will stay here again.
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
Thank you so much for your feedback! We hope to see you in the near future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU!!

6/10 Okay

Scott

Traveled with group
Liked: Property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANKS!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and even had an area with a couch next to area with bed chair and table for tv. Pool was great and breakfast was great, as it included omelette and pancakes. They had a gathering of motorcyclists and they were noisy but you couldn’t hear them in the room. Would stay there again.
Stayed 3 nights in Mar 2024
Response from EBONY on Mar 22, 2024
Hope all is well, sorry for the late response. I would like to take the time and thank you for your feedback it is greatly appreciated. We hope to see you in the near future.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a restaurant on property
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
Thank you for your feedback. We hope to see you in the near future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and I will book again next year as I go to the Races in Gainesville every year.
Stayed 3 nights in Mar 2024
Response from EBONY on Mar 22, 2024
Hope all is well, sorry for the late response but thank you for feedback it is greatly appreciated. We hope to see you in the near future.

2/10 Terrible

Amie

Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Port Perry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exit onto the highway was slow
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room had several tiny little bugs crawling on the bathroom floor. Dusty end tables, dingy towels. Don’t think it has had any deep cleaning in a long time. Beautiful place that needs some updating and tender loving care. Breakfast was very good.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 9, 2024
Hope all is well, I sincerely apologize about the situations that you encountered during your stay I will reach out to the manager over housekeeping. Thank you for your feedback hope to see you in the near future.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean room and property
Stayed 1 night in Mar 2024
Response from EBONY on Mar 9, 2024
Thank you, hope to see you in the near future.

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
This property is old and need of an update, definitely not worth the price charged.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 9, 2024
Hope all is well, thank you for your feedback we are looking into renovating our property, hope to see you in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2024
Response from EBONY on Mar 9, 2024
Thank you, Hope to see you in the near future!

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful exterior and public areas, rooms standard had to call for service - phones didn’t work, lightbulb missing - both remedied quickly. Breakfast. Little better than average as they had an omelet station with a live attendant. He only did omelets, tho - would not fry a couple of eggs! Other than an unusually lovely exterior, it was an as expected Best Western.
Stayed 1 night in Feb 2024

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU!

10/10 Excellent

Sheryl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people walking around downtown Denver. Some dangerous.
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANKS FOR YOUR FEEDBACK, BUT UNFORTUNATELY WE ARE NOT IN DENVER, WE ARE IN FLORIDA.

10/10 Excellent

Julie, Cookeville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice for a Best Western. I'm a bit of a " hotel snob", but this was a nice property. The staff was friendly, our room was clean, and the attatched bar/restaurant was nice. My only suggestion would be they invest in some new towels, ours were thin and dingy looking; and replace the rusting refrigerator ( it's an optics thing). But, overall, it was a clean, comfortable property.
Stayed 2 nights in Feb 2024
Response from EBONY on Mar 9, 2024
Hope all is well, thank you for your feedback it is greatly appreciated just to let you we are looking into ordering new linen for our property! We hope to see you in the near future.

6/10 Okay

Mary

Traveled with group, Traveled with family
Disliked: Staff & service
Room was not cleaned on our first day though I asked numerous times and was promised it would get done. Room was very old needs an update. Not worth the money I paid. But I have to admit the breakfast was good and the staff was friendly and nice, but failed because of the room not being cleaned
Stayed 3 nights in Feb 2024
Response from Andrea G. Front Office Manager on Feb 23, 2024
First, I would like to thank you for taking the time to give us a review. I would like to apologize for your room not being cleaned. I will be sure to pass this along to our housekeeping manager. I am pleased that our staff was friendly and courteous to you. We are in the process of making plans for renovations, so we hope you will give us a try again in the future. Thank you for choosing our hotel for your stay

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, quiet, clean and conveniently located near great restaurants. We would highly recommend it.
Stayed 1 night in Feb 2024
Response from Andrea G. Front Office Manager on Feb 22, 2024
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much.

10/10 Excellent

Gabriel, Port Saint Lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANK YOU!! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

6/10 Okay

Jasamine

Business traveler, Traveled with family
Liked: Staff & service
Dated decor, could definitely use a thorough cleaning, and mini fridge wasn’t cold at all. Only stayed one night so can’t rate anything more than check in and room quality. They did have breakfast with someone making omelettes to order. Didn’t have one but nice option if you’d like something more than cereal or fruit for breakfast. Staff was pleasant and check in was quick and easy.
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

8/10 Good

Alysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANKS!! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great location.
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you.

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Feb 22, 2024
We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you.

10/10 Excellent

Katherine

Traveled with partner
KeKe checked us in and was so professional and friendly. Great hotel and very welcome after a long drive!
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for your rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you.

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with a good price with an awesome breakfast but extremely disappointed that the pool and especially hottub were inoperable.
Stayed 2 nights in Jan 2024
Response from Andrea G. FOM on Feb 22, 2024
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. We look forward to serving you again

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANKS!! HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Awesome breakfast.
Stayed 2 nights in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for taking the time to give us a review. We are delighted that you enjoyed your stay and our breakfast. We look forward to seeing you again.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
The made to order omelets were delicious and the shuttle drivers Mike and Brian were great along with the front desk staff
Stayed 2 nights in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thank you for taking the time to review your stay with us

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from EBONY on Mar 22, 2024
THANK YOU! HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Helen Lynn, Chattanooga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel!
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thank you for taking the time to review your stay with us

10/10 Excellent

Redding

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and great breakfast
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. We look forward to serving you again

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andrea G. FOM on Feb 22, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Andrea G. FOM on Feb 22, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Lawrence

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to I-75, but tucked back into a wooded area with an expansive back yard area for our dog.
Stayed 1 night in Feb 2024
Response from Andrea G. FOM on Feb 22, 2024
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. We look forward to serving you again

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANK YOU!! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
THANKS!! HOPE TO SEE YOU IN THE NEAR FUTURE.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathrooms need up dating. Doors slam so loud
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 5, 2024
Thank you for taking the time to give us some feedback. We are getting ready to do some renovations this year to all the rooms including the bathroom. So we hope you will come again in the future to check it out. Thank you for choosing our hotel for your stay.

8/10 Good

Tonya

Stayed 1 night in Jan 2024
Response from EBONY on Mar 22, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTURE

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea G. Front Office Manager on Feb 5, 2024
Thank you for taking the time to give us a review. I am pleased that you enjoyed your stay and hope to see you again in the future.