Ratings based on 495 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Go next door

Posted Aug 18, 2017
My experience was horrible. The room I reserved was not what I received and Rita (receptionist) tried to tell me my reservation was for a double and I kindly corrected her and she still insisted it was a double. I left the room and went downstairs to show her my reservation via email, at which time she retracted her prior statement and said " this is all we have left". The point in having a reservation is to know what to expect and what is needed to suite my family after a long drive. I felt this information should have been stated at check in. I politely got a refund and went next door to the Jameson, a much bettter and quality hotel( plus the bed felt like bricks and needs to be remodeled)
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice, very clean, fresh baked cookies and popcorn

Posted Jul 16, 2017
Except for a very squeaky door, great room with very comfortable beds and pillows
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, Ma

Nice hotel close to UF Campus

Posted Jun 27, 2017
Hotel is very convient to the Highway and UF Campus. Tons of stores and restaurants minutes away. The hotel staff was very nice and the room was super comfortable and clean.
Comment from Hotel Management
Aug 8, 2017 by Comfort Inn, Hotel Management
Thank you for the great review. I am happy that you enjoyed your stay with us. I will inform my staff of your comments. They do like it when they are acknowledged for their service. Thank you again and we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Go location to UF

Posted May 28, 2017
Pros: Very clean and helpful staff.
Cons: Nothing to improved.
Location: Close to UF.
Very helpful staff on directions and places to eat.
Comment from Hotel Management
Jun 7, 2017 by Comfort Inn, Hotel Management
Thank you for the feedback about your stay. I am happy to see that your stay with us was to your satisfaction. I hope we see you again when in the area.
5 out of 5
by A verified traveler

Posted May 20, 2017 on Hotels
Needed a room for pre and post surgical procedure. Room was clean, attractively furnished and comfortable. Bathroom was adequate with enough counter space for toiletries. Great supply of fresh cookies and popcorn in the afternoons. Only positive negative factor is odd number rooms back up to I-75, which could be a problem for light sleepers
Comment from Hotel Management
May 23, 2017
Thank you for the feedback about your stay. I am happy to hear that you enjoyed the complimentary snacks during your stay with us. I will make sure if given another chance to accommodate you and your guests, that you receive a room facing away from the highway. Thank you again and hope we see you again.
5 out of 5
by Sara

Quick trip

Posted May 17, 2017 on Hotels
Had a very nice over night stay. Was easy to get to our appointments and was a very comfortable night.
Comment from Hotel Management
May 23, 2017
Thank you or the feedback about your stay with us. I am happy that your stay with us met your expectations. We really appreciate our guest's comments about their stay to help us focus on what needs our attention. Thank you and we look forward to your next arrival.
5 out of 5
by A verified traveler

Smaller but very Nice

Posted May 16, 2017 on Hotels
The room was clean and service was great.
Comment from Hotel Management
May 23, 2017
Thank you for the feedback about your stay. I am happy to hear that your room was clean and comfortable. I am also glad to hear that you our staff gave you and your family great service. We strive to exceed our guests expectations. I appreciate your review and hope to see you again.
5 out of 5
by Katherine

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 23, 2017
Thank you for the feedback about your recent stay with us. I am glad that your stay with us was satisfactory. We hope that you come back and see us again on your next travels to Gainesville, Florida.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Pleasant experience. Love Comfort Inn. The only place I stay when visiting Gainesville, Florida.
Comment from Hotel Management
May 23, 2017 by Comfort Inn, Hotel Management
Thank you for the review. I am happy to hear that you love to stay with us. We love to hear this. I am glad to see that we will see you again in the future and look forward to accommodating you and your family!!
4 out of 5
by Lydia

Posted May 2, 2017 on Hotels
Everything was outstanding with this hotel Except for housekeeping. There was blood on the comforter on both sides. Therefore at 1 AM I dragged the comforter to the front desk. They immediately exchanged it and said it was unacceptable. We did receive "after complaining to the manager" a free night. However, lamp shade had dust, the bathroom floor was dirty, both sink and tub had hair in it, smudge marks on the Headboard, there was a moldy loaf of bread left in the cabinet, the microwave needed to be wiped down. . And they don't change your sheets after 3 nights. They just make the bed. To be fair this hotel had much more positives. But housekeeping needs brushing up!
Comment from Hotel Management
May 23, 2017
Thank you for the feedback about your recent stay with us. I am sorry to hear that we failed you on your recent stay. I will have a discussion with our housekeeping department to ensure this kind of service is not repeated. I will personally take care of this concern and hope that you can give us another chance to show you we can and will do better. Thank you for informing me on this issue and hope to see you again.