Ratings based on 194 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
The staff was great. The rooms were clean, we had plenty of towels, and everything looked great. The staff was very friendly, and the starbucks was great. The location was very ideal and plenty of restaurants around the hotel. Parking was very nice as well. I would recommend this to almost anyone.
Comment from Hotel Management
Jan 15, 2017 by Kerry S., Hotel Management
Hello, Thank you for reviewing your previous stay with us at the Courtyard by Marriott in Gainesville FL. I am pleased to see that we did meet your expectations from the rooms to the staff down to the Bistro. I hope we will see you again the next time your travels bring you back to Gainesville FL. Best Regards, Kerry S. Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to UF

Posted Dec 20, 2016
Pros: Clean room and comfortable bed
Cons: Staff could be more efficient
Location: We were in Gainesville to attend a graduation.
We reserved two rooms for two days; upon checking in discovered that the door to one room would not lock. We went back to the front desk to report it. They did not believe me and had to be shown. So, we went back up to the room, showed how the door stayed unlocked no matter what they tried and back down to the front desk to get another room. For the inconvenience, they gave us a room next to the elevator on a different floor. The next day, they still had us listed in the unlock-able room and had a different guest listed in the new room. They expected the new room to be vacated a day early. So, I had to go back to the front desk in the morning to explain that the night staff had moved us to another room.
Comment from Hotel Management
Dec 29, 2016 by Kerry S., Hotel Management
Hello, Thank you for your valuable feedback from your previous stay with us at the Courtyard by Marriott in Gainesville FL. I would like to apologize regarding your door issue. I am glad to see that we were able to move you to another room so we could get the door lock fixed. I look forward to your next stay with us when your travels bring you back to Gainesville. Best Regards, Kerry S. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Great hotel

Posted Dec 5, 2016
Everyone from the front desk to all the personals were great, very good service
Comment from Hotel Management
Dec 15, 2016 by Kerry S., Hotel Management
Hello, Thank you for staying with us at the Courtyard by Marriott in Gainesville Fl. I am glad to hear that all of our staff were great. Our number one goal is customer service and cleanliness. I look forward to your next stay with us when your travels bring you back to Gainesville FL. Best Regards, Kerry S. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Great stay!

Posted Nov 7, 2016
Pros: The bed was very comfortable. Enjoyed the visit. The staff was friendly and answered any questions I had promptly. The facilities were clean and pleasant.
Cons: It would be nice to include the breakfast with the room.
Location: The hotel was convenient to I-75 and all amenities were very close by. Good places to eat all around the hotel or very short distance away.
Comment from Hotel Management
Dec 6, 2016 by Kerry S., Hotel Management
Hello, Thank you for taking time to review your previous stay with us at the Courtyard by Marriott in Gainesville FL. I am glad to see that we did meet your expectations during your stay. Very pleased to see that our staff was friendly and able to answer your questions. I look forward to your next visit at the Courtyard by Marriott. Best Regards, Kerry S.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very nice place to stay!

Posted Nov 2, 2016
Pros: Everything
Cons: nothing
Location: Near University of Florida and Shands hospital.
We enjoyed our stay. The rooms are clean. The staff is very nice. Definitely recommend.
Comment from Hotel Management
Nov 5, 2016 by Kerry S., Hotel Management
Hello, Thank you for taking time to review your previous stay at the Courtyard by Marriott in Gainesville FL. I am pleased to hear that your expectations were met. It looks like you enjoyed your stay due to the clean rooms and nice staff. I look forward to your next visit with us next time your travels bring you to Gainesville FL. Best Regards, Kerry S Assistant General Manager
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Hello, Thank you for staying with us at the Courtyard by Marriott in Gainesville FL. It looks like we did meet your expectations during your stay. I hope we can see you again the next time your travels bring you back to Gainesville FL. Best Regards, Kerry S Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice, comfortable hotel

Posted Oct 30, 2016
The rooms are beautiful and comfortable and the staff is very professional. The only reasons I took it down a star: there's no trash can in the restroom, which is a major inconvenience for women. We could hear people in the halls and in other rooms throughout the night, making it hard to sleep. Other than that, it was a very nice hotel.
Comment from Hotel Management
Nov 5, 2016 by Kerry S., Hotel Management
Hello, Thank you for staying with the Courtyard by Marriott in Gainesville FL. Your feedback is very valuable and will pass this information on regarding the trash cans to our General Manager. I am pleased to see that you were happy with your stay. I wanted to apologize that you could hear other guests in the halls and other rooms. I look forward to your next visit when your travels bring you back to Gainesville FL. Best Regards, Kerry S Assistant General Manager
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Hello, Thank you for staying with us at the Courtyard by Marriott in Gainesville FL. I am glad to see that you rated your stay with us 5 out of 5 stars. I am glad that we were able to meet and exceed your expectations. I look forward to your next visit with us next time you are in Gainesville FL. Best Regards, Kerry S Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Excellent Choice

Posted Oct 17, 2016
The room was very spacious and clean. We were very satisfied with our stay. We were just passing through on our way to Miami, so we didn't get to see much of the area.
Comment from Hotel Management
Oct 18, 2016 by Kerry S., Hotel Management
Hello, Thank you for staying at the Courtyard by Marriott in Gainesville FL. I am glad to hear that you had an excellent stay at our hotel. Customer service and cleanliness are our top priorities and it looks like we hit all marks. I hope to see you back at the Courtyard by Marriott in Gainesville for your next stay. Best Regards, Kerry S. Assistant General Manager
4 out of 5
by A verified traveler

over priced

Posted Sep 29, 2016 on Hotels
no continental breakfast, but we were told you just "order from the menu" I assume this means it's complimentary but it wasn't clear, we left before the bistro opened.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Hello, Thank you for providing us with valuable feedback regarding your previous stay with us at the Courtyard by Marriott in Gainesville FL. We do not have continental breakfast, but we have a Bistro on site you order off a menu which has the prices next to each menu item. Prices do vary depending on what you order. I hope the rest of your stay was enjoyable and we look forward to your next visit when your travels bring you back to Gainesville FL. Best Regards, Kerry S. Assistant General Manager