Ratings based on 702 Verified Reviews

3.4 out of 5
67% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very nice come completely with full kitchen.

Posted Mar 30, 2017
I forgot my hair dryer and they brought one to my door. Very friendly staff. I would completely stay again. The only thing would be better rates for people with cancer that has to stay for the hospital.
Comment from Hotel Management
Mar 31, 2017 by General Manager , Hotel Management
Cheyanne, it was a pleasure to have you as our guest at Extended Stay America - Gainesville – I-75. We are glad you had a comfortable visit and liked the service provided by our associates. We appreciate your suggestion and would like to mention that we offer affordable nightly rates for longer stays. We hope to see you soon. soon Sincerely, General Manager
1 out of 5
by Eric

Posted Mar 29, 2017 on Hotels
I had a unexpected roommate....a giant roach that I had to eventually kill
Comment from Hotel Management
Mar 31, 2017 by Manager, Hotel Management
Eric, I am truly sorry your room was not in the spotless condition. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing clean accommodations for all of our guests, and I am sorry this was not the case for you. I will share your concerns with my housekeeping team so that this type of issues are not repeated. I hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
5 out of 5
by Anna

Posted Mar 29, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017 by Manager, Hotel Management
Anna, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Gainesville – I-75. We hope to see you again. Sincerely, General Manager
2 out of 5
by Kirsten

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Kristen, thank you for choosing our hotel for your stay. On behalf of our entire team, please accept our apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
3 out of 5
by A verified traveler

Will not stay here again!

Posted Mar 27, 2017 on Hotels
Hotel was not very clean. Beds were very uncomfortable. Had a kitchen and advertised fully stocked kitchen and there was nothing in the kitchen. No pots and pans to cook on the stove in the room. Not sure what they expected us to cook on. Advertised continental breakfast and that was NOT a continental breakfast. Only offered individual wrapped muffins and granola bars. I would not stay at this hotel again.
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
It is disappointing to learn that we missed the mark on ensuring your complete satisfaction. We are sorry you did not find our bedding to be comfortable, and your suite lacked some detail with cleanliness. It seems that during the check in process our staff did not inform you of our dishware program, and that items are available upon request. We typically receive positive comments regarding our complimentary grab and go breakfast and the value it provides to our guests. We will utilize your feedback as a training tool so we can continue to improve and hope you will reconsider staying with us or at one of our branded hotels during your travels. Thank you for your valuable feedback, General Manager
3 out of 5
by A verified traveler

Decent hotel no frills bed and a tv

Posted Mar 26, 2017 on Orbitz
Pros: Close to places to eat
Cons: Less traffic noise better breakfast maybe a couple cups and some silverware...after all suppose to be extended stay....little housekeeping maybe
Location: Close to Wally World and stake and shake wing house
Loud traffic noise from I-75 coffee and granola bar hardly a breakfast...no housekeeping in my 4 day stay
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay at our hotel. Although you liked our convenient location, we are sorry for not meeting some of your expectations. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. We truly regret any inconvenience caused while you were here and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Cape Coral FL

Near University

Posted Mar 26, 2017
Pros: Proximity to university.
Cons: Get new carpet or just put in tile!
Location: Shopping was close by as well as the vet school we had to visit.
We went to this hotel because we were taking our dog to the university vet. It was very close by and decent. We were on the third floor which was a problem for our dog that is going blind. Still, we had a decent room, not fancy and certainly not that great but cheap enough.
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Letitia, thank you for evaluating your stay with us. It's nice to read our location was convenient for your plans and that our facilities were adequate to your needs. We appreciate your observation and hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Flagler Beach

Nice room, great shopping!

Posted Mar 22, 2017
Pros: Quiet and shady setting, close to everything so it's easy to run out for kitchen supplies...
Location: See above
Minutes away from I-75, massive shopping center across the street: huge new Sam's Club, Publix, Marshalls/Homegoods, Bealls, Kirklands, and lots of fun restaurants like Pollo Tropical and Chipotle! The room was most comfortable and well appointed with super comfy bedding and lots of pillows...
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Annie, thank you for choosing Extended Stay America - Gainesville - I-75. We are delighted you loved our convenient location and your room along with the comfy bed. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Adequate for those looking to save

Posted Mar 20, 2017
My husband and I don't have any complaints about this hotel. Our room was clean (no bugs of any kind in our room) and fulfilled our need (just someplace to sleep at night and relax during downtime). TV, Internet, grab-and-go breakfast ("coffee and packaged muffins" type, NOT a "prepared with dining room" type), ideal location to restaurants/stores, fridge and microwave in room. Overall a positive experience. Not the Ritz, but if you aren't looking to blow a bunch of money on a fancy hotel this one is ideal!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for posting your kind comments about Extended Stay America - Gainesville - I-75. It is a delight to read you not only enjoyed your well-appointed suite and our convenient location, but also found us to be a great value. We appreciate your recommendation and hope you will choose us again in the future! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

'You get what you pay for'!

Posted Mar 12, 2017
Pros: Kitchen facilities, you can borrow kitchen utensils, TV, air-condition, etc in good working order. Helpful front desk staff.
Cons: See my comments above.
Location: Excellent location!
Comparable to other 1.5-2 star motels (e.g. motel 6, Budget Inn ,etc.). So called breakfast - muffin, granola bar, coffee/tea. Small black bugs were flying in the room, killed a big cockroach!
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay and for sharing your feedback. We are pleased to know you loved our kitchenette and the service provided by our front desk associates. However, we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thanks again for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager