Dear Michael, We sincerely apologize for the numerous issues you encountered during your recent stay with us. It is truly disheartening to hear about your room's cleanliness and maintenance concerns, the unkept common areas, and the discomfort caused by individuals loitering in the walkways. Your safety and comfort are of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. However, we are grateful for your kind words regarding Anna's excellent service at the front desk. Rest assured, your feedback will be addressed promptly, and we are committed to improving our facilities and services to ensure a more pleasant experience for all our guests. We sincerely hope you will reconsider and give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Aurora, We sincerely apologize for the multiple issues you encountered during your stay. It is deeply concerning to hear about the cleanliness and maintenance issues you experienced in your rooms. Please know that this falls far below our standards, and we are taking immediate steps to address these issues with our housekeeping and maintenance teams to prevent such occurrences in the future. We appreciate your kind words about our staff and will ensure they receive recognition for their efforts. We understand your disappointment and frustration, and we hope you will reconsider staying with us in the future, allowing us the opportunity to provide you with the excellent experience you deserve.Sincerely,Hotel management

Dear Jennifer, We sincerely apologize for the inconvenience and disappointment you experienced during check-in and upon entering your room. Your feedback regarding the cleanliness issue is deeply concerning, and we are taking immediate steps to address this with our housekeeping team to ensure such oversights do not recur. Providing our guests with a clean and comfortable environment is of utmost importance to us, and we regret falling short of your expectations. Please know that your feedback is invaluable in helping us improve our services, and we hope you will give us another opportunity to provide you with a seamless and enjoyable stay in the future. Sincerely,Hotel Management

Dear Michael, Thank you for sharing your positive feedback. We're delighted that you found Extended Stay America's location convenient, with plenty of amenities nearby. Providing affordable rates and a convenient location are our priorities. Your satisfaction means everything to us, and we're grateful for your positive feedback. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Adina, Thank you for your review of our hotel. We apologize for the disturbance and invasion of privacy during your stay. Your concerns are taken seriously, and we'll review our procedures to ensure proper communication between staff members. Your comfort and privacy are important to us, and we regret any inconvenience caused. Rest assured, we'll address this issue with our team to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Thomas, We apologize for the inconvenience you experienced during your stay. Providing essential amenities is a priority, and we regret falling short of meeting your expectations. Your feedback regarding the lack of items in the room and the proximity to the freeway is duly noted, and we will take immediate steps to address these concerns to enhance our guests' comfort. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to welcome you back for a more satisfactory experience in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Michael, We sincerely apologize for the disappointment you experienced during your stay. While we are a pet-friendly hotel, we strive to maintain cleanliness throughout our property. Please accept our sincere apologies for falling short of your expectations and our usual service standards. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for all our guests. We appreciate your understanding and hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Charlyn, Thank you for your recent stay. We are thrilled you had a pleasant experience at Extended Stay America and happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

Dear Denise, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our housekeeping and maintenance team will check your room and will fix the areas. On the other hand, we appreciate your compliment for one of our associate's quick service to resolve your concern. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear vickey, Thank you for reviewing your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action as we are committed to providing every guest with a wonderful experience. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Bradley, We sincerely apologize for your disappointing stay. Your comfort and satisfaction are our top priorities, and we deeply regret any cleanliness issues you encounter. Please know that we take your feedback seriously and will address this matter promptly with our team to ensure improvements. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Jorge, We apologize for the discomfort caused by the cigarette odor in your room. This does not reflect our standards. We take your feedback seriously and will address this matter promptly to ensure a more pleasant experience for our guests. Your comfort and well-being are important to us, and we appreciate you bringing this to our attention. We appreciate your understanding.Sincerely,Hotel Management

Dear Steven, We apologize for the unsatisfactory encounter you had during check-in. Providing courteous and respectful service is a priority, and we regret any inconvenience caused. Your feedback regarding handling incidentals is duly noted, and we will review our procedures to ensure a smoother process in the future. Please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope for the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear John, We sincerely apologize for the disappointment you experienced during your stay with us. While we are pleased to hear that you found the room nice, we regret that the condition of the grounds and the lack of amenities fell short of your expectations. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made. Each property is unique, and we strive to provide consistent experiences across all ESA locations. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Pauline, We sincerely apologize for the unsatisfactory experience you had during your stay. It is disheartening to learn that our accommodations did not meet your expectations. Please know that cleanliness and guest comfort are our top priorities, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address the cleanliness issues with our housekeeping team to ensure such incidents are not repeated. We understand your concerns and share your commitment to providing a clean and comfortable environment for all our guests. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Rita, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear kelly, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Tim, We apologize for the disappointing experience during your recent stay. Your feedback regarding cleanliness and kitchen amenities is concerning, and we regret any inconvenience caused. We understand the importance of a well-equipped kitchen and will address the availability of pans and cookware with our team to ensure improvements are made. Please accept our sincere apologies for falling short of your expectations. We appreciate your loyalty and hope to have the opportunity to regain your trust with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Jolany, We appreciate your feedback regarding your recent stay. While we strive to provide a comfortable experience, we understand that expectations may vary. Your comments are valuable to us as we continuously work to enhance our facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Cesar, We apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that our property did not meet your expectations. We take cleanliness and maintenance seriously and will address your concerns with our team to ensure immediate improvements. Please accept our sincere apologies for any inconvenience caused. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Tamiko, Thank you for your valuable feedback. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Eddy, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Lee, Thank you for your feedback. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. Sincerely,Hotel Management

Dear Randall, Thank you for your review of our hotel. It is disheartening to see your comment, as this is far from what we want our guests to experience. Your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. If we may be of any further assistance, please reach out to us directly at the hotel. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Paul, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Erica, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Patrick, Thank you for choosing to stay with us and for sharing your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Sincerely,Hotel Management

Dear CONSTANZA, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Liz, Thank you for choosing our hotel for your recent stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for your inconvenience during your stay. It is distressing to hear about the issues with pests and the condition of your room. Please be assured that we take this matter seriously, and we will address it with the relevant teams to ensure corrective action. We understand the importance of a comfortable stay, and we regret that we fell short of your expectations. Your feedback is valuable, and we appreciate you bringing it to our attention. If your travels bring you back to the area, we would welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Richard, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. g. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear SAMUEL, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Patricia, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned in the room. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management