Ratings based on 742 Verified Reviews

3.4 out of 5
66% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good price, close to everything

Posted Nov 13, 2017
I was here on business and Gainesville for a few days. It’s a few miles outside the college, and right next to a Publix and a bunch of restaurants. Play solid hotel at a great value.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to review your stay at Extended Stay America. We are delighted to read you loved the convenience of our location and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Jupiter, FL

Decent stay

Posted Oct 23, 2017
Pros: Easy to get in/out. It is located close to I-75 and new Butler Shopping area.
Cons: Pillows
Location: It is located close to I-75 and new Butler Shopping area.
Not a 5 stars facility but I have not complaints for a couple of nights
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Frank, thank you for being our guest at Extended Stay America. We are pleased to read our location was convenient for your needs and that you enjoyed your time with us. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Families
by A verified traveler from Atlanta

Welcome Comfort

Posted Oct 23, 2017
Pros: Location,price, cleanliness
Cons: blanket and extra pillows would be nice
Location: shopping dining close by
My one night stay at this hotel was very comfortable. The room was clean and nicely outfitted with a small kitchen area. The location is great, shopping and dining within walking distance should you choose. Although close to I75, it is a quiet location. I would stay there again. This would be a great choice for families and pets are welcome.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Deborah, thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay. It was a pleasure having you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Dirty and unsafe

Posted Oct 20, 2017
The walkways and stairways were filthy. Broken beer bottles and trash. A fight broke out just a few doors down from us. Will never stay there again!
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Cathy, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Bare bones experience

Posted Oct 17, 2017
Was taken aback by the lack of amenities at the Extended Stay. Had to ask ask for hangers, mo housekeeping service, no ice machine, wifi below standard. Others who stayed during the weekend were extremely loud and combative at all hours.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
The price for one needed night was good for what they offered.
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
We appreciate you choosing to stay with us and taking the time to write a review. It's good to know you had an enjoyable stay and you found us to be a good value. We hope to have you back with us soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Won't be back

Posted Sep 28, 2017
Pros: Working AC, running water, and cable TV.
Two roaches upon entering the room, unkempt landscape and exterior, uncomfortable pillows, and no designated smoking areas anywhere.
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Enough

Posted Sep 28, 2017
Not a bad place to stay, but it lacks some comforts, close to University of Florida
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I apologize that yours was not perfect and regret any inconvenience caused. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Sep 25, 2017
Cons: The facility could use some pressure washing and new landscaping to make it inviting.
Exterior of property is very dirty. Hotel was NON SMOKING hotel, our room smell musty and smokey. You have hotel guess standing with the doors to the room open while they are smoking. There were signs every where that there is NO SMOKING anywhere around the property.
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Please accept my apologies that our hotel did not live up to your expectations. We also regret the unpleasant experience you had due to the smoke smell in your room and with the cleanliness issues. Please be assured Steps have been taken within the respective departments to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Hurricane Irma retreat

Posted Sep 16, 2017
Pros: Staff was extremely nice!
Cons: Parking lot flooded, so perhaps drainage could be improved
The hotel never lost power during the hurricane! Staff was extremely accommodating to those of us escaping the hurricane.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel. We are pleased to know our staff turned your difficult situation into a pleasant one and you had an overall comfortable visit. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager