Ratings based on 820 Verified Reviews

3.4 out of 5
63% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 21, 2018
Best hotel room of the vacation Extended Stay Gets it done!
Comment from Hotel Management
May 22, 2018 by Hotel Management, Hotel Management
Wow - Patriot, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2018
Comfy, surprised with the kitchen, but it was pretty useful. The recliner was a little hard to operate. All in all, it was relaxing
Comment from Hotel Management
May 19, 2018 by Hotel Management, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were impressed with the kitchenette in your room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted May 13, 2018
Comment from Hotel Management
May 13, 2018 by Hotel Management, Hotel Management
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Houston

good location

Posted May 12, 2018
Breakfast is at youor room, no tables at the location
Comment from Hotel Management
May 13, 2018 by Hotel Management, Hotel Management
Gerardo, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. having said that, we are sorry for the inconvenience you had while here. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler from Grand Rapids

Posted May 12, 2018
The clerk was very friendly fast and courteous
Comment from Hotel Management
May 12, 2018 by Hotel Management, Hotel Management
Michael, it was a pleasure having you as our guest at Extended Stay America. We are happy to know you were awed by our spectacular hospitality and enjoyed the convenience of our location. Everyone from our team has appreciated you for highlighting their efforts. Thanks once more for being our guest, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
5 out of 5
by A verified traveler from Gainesville

Posted May 10, 2018
Very helpful ,and friendly.nice hotel.will recommend.
Comment from Hotel Management
May 10, 2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them. Thanks again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2018
Clean and nice rooms. Bathroom is small but functional. Staff is very pleasant and helpful 24/7. As long as you are on the office side of the building you won't hear the traffic from I 75 which has a lot of . Pet friendly and coffee and muffins in the morning. Has a regular size refrigerator, microwave and a 2 burner hot plate style stove.
Comment from Hotel Management
May 4, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from gainesville,fl

Not great

Posted Apr 28, 2018
The beds are hard as a rock, I felt like I was sleeping on a box spring of the bed. And the noise from the highway didn’t let me get any sleep.
Comment from Hotel Management
Apr 30, 2018 by Hotel Management, Hotel Management
Tim, please accept our sincere apologies for the issues you had with the comfort of your bedding and for the inconvenience you had due to the noise from outside. We will follow up on your concerns to ensure we are doing everything possible to ensure a better experience for our future guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Apr 27, 2018
The outdoor hallway was very dirty. We stayed with our dog and this hotel charged us a larger pet fee than any other hotel we stayed at on our trip.
Comment from Hotel Management
Apr 28, 2018 by Hotel Management, Hotel Management
We apologize for not meeting your expectations with our pet policy and for the cleanliness issues you had while here. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Duluth, Mn

Not a clean place

Posted Apr 19, 2018
Arrived late laundry lady checked us in. Hotel had a inch Gap underneath the door to allow ants in.countertops front peeling off countertop, mold on sink drains. Disgusting. comforter on the beds was scary. And overall cleanliness experience was not clean.
Comment from Hotel Management
Apr 20, 2018 by Hotel Management, Hotel Management
Thank you for your candid evaluation. We're sorry we failed to provide you a clean and comfortable suite that you deserved. What you encountered does not meet our standards and we have inspection procedures in place so that this should not happen. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. Sincerely, Hotel Management