Terrace/patio

Reviews of Hilton Garden Inn Gainesville

3 out of 5
Hilton Garden Inn Gainesville
4075 Sw 33rd Pl, Gainesville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 832 reviews" "
Rating 8 - Good. 247 out of 832 reviews" "
Rating 6 - Okay. 72 out of 832 reviews" "
Rating 4 - Poor. 33 out of 832 reviews" "
Rating 2 - Terrible. 24 out of 832 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and welcoming. The hotel was clean and convenient to restaurants nearby.
Stayed 1 night in Mar 2024
Response from Chelsea S. on Mar 24, 2024
Hi Frances, Thank you for your wonderful feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chelsea S. on Mar 3, 2024
Hi Jean, Thank you for your wonderful feedback regarding your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Sabrina

Stayed 1 night in Feb 2024
Response from Chelsea S. on Mar 24, 2024
Hi Sabrina, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at check in was very friendly
Stayed 1 night in Feb 2024
Response from Clay S. on Feb 20, 2024
Hi Cynthia,Thank you for your wonderful feedback regarding your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Ann

Traveled with family
Love the breakfast and early bird special offerings. Decorating and convenience to 75
Stayed 1 night in Feb 2024
Response from Clay S. on Feb 4, 2024
Hi Ann,Thank you for your wonderful feedback regarding your recent stay! We look forward to welcoming you back soon!

8/10 Good

Bart

Stayed 1 night in Jan 2024
Response from Chelsea S. on Jan 18, 2024
Hi Bart, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back and earning a 5/5 star review!

10/10 Excellent

Corey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Chelsea S. on Jan 18, 2024
Hi Terri, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chelsea S. on Jan 10, 2024
Hi Terri, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

4/10 Poor

Susan

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We stay at this hotel often when we are in town visiting family and have always had pleasant experiences. Bearing in mind that the location is under construction/renovation, the communication, we felt, was lacking. No signage indicating which entrance was closed at any given time made accessing our suite inconvenient and frustrating as it changed from day to day. We encountered issues with non-working door locks to our room as well. Outside of the issues that the hotel faced due to construction, our stay was as good as could be expected under the circumstances.
Stayed 4 nights in Dec 2023
Response from Clay S. on Dec 26, 2023
Hi Susan,We are sorry to hear about your recent experience with us. Please contact the hotel directly so we may further address your concerns.

10/10 Excellent

Danilo, Bay Point

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff, well decorated rooms, comfortable. Would stay again.
Stayed 2 nights in Dec 2023
Response from Chelsea S. on Dec 11, 2023
Hi Danilo, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

6/10 Okay

Leonard

Business traveler
Disliked: Amenities
Too much construction
Stayed 1 night in Dec 2023
Response from Chelsea S. on Dec 9, 2023
Hi Leonard, Thank you for your feedback regarding your recent stay. We look forward to welcoming you back and earning a 5/5 star review!

4/10 Poor

Denise M

Traveled with partner
No breakfast. Property was under construction, a much needed remodel, room carpet was very old. Still expensive, and not right off the highway,
Stayed 1 night in Nov 2023
Response from Chelsea S. on Dec 6, 2023
Hello Denise, thank you for providing feedback regarding your recent stay. We are disappointed to hear that you were not satisfied with every part of your stay. We hope for the opportunity to make this up to you in the near future!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a very nice hotel
Stayed 2 nights in Nov 2023
Response from Clay S. on Dec 2, 2023
Hi Kelly,Thank you for your feedback regarding your recent stay! We look forward to welcoming you back soon!

8/10 Good

susruta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Clay S. on Dec 2, 2023
Hi Susruta,Thank you for your feedback regarding your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many stores but few parking spaces
Stayed 1 night in Nov 2023
Response from Clay S. on Nov 19, 2023
Hi Leticia,Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so welcoming
Stayed 1 night in Nov 2023
Response from Clay S. on Nov 11, 2023
Hi Susan,Thank you for your wonderful review! Your kind words will be shared with the team! We look forward to welcoming you back soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. They were able to fit us in last minute due to another hotel canceling our reservation a week before our stay during fall family weekend at University of Florida. The bathroom was spacious with an oversize walk-in shower, and the living area was huge. It was fully equipped. But what really impressed us was the staff. We received check-in’s by the staff asking if they could do anything for us, and the complementary breakfast was truly amazing with a wide variety of food. I would highly recommend this hotel to anyone who wants to stay in the Gainesville area and this is now our hotel of choice.
Stayed 3 nights in Nov 2023
Response from Clay S. on Nov 6, 2023
Hi Pamela,Thank you for sharing your experience with us! Your kind words will be passed along to the team. We look forward to welcoming you back soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The general manager was extremely kind and helpful for anything that was needed.
Stayed 4 nights in Nov 2023
Response from Clay S. on Nov 6, 2023
Hi Karen,Thank you for rating our hotel 10/10 stars! We look forward to welcoming you back soon!

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a great stay...
Stayed 2 nights in Oct 2023
Response from Clay S. on Oct 29, 2023
Hi Bob,Thank you for your wonderful feedback regarding your recent stay! We look forward to welcoming you back soon!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good for 1 night, a little annoyed that breakfast wasn’t included, expensive for what they offered.
Stayed 1 night in Oct 2023
Response from Clay S. on Oct 22, 2023
Hi Michelle,Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Suzanne

Business traveler, Traveled with partner, Traveled with pets
Liked: Amenities
Easy check in/out. Good food and fair price at happy hour service. Friendly staff. We'll be back
Stayed 1 night in Oct 2023
Response from Clay S. on Oct 22, 2023
Hi Suzanne,Thank you for your kind words! We look forward to welcoming you back soon!

8/10 Good

Cametta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Room was very spacious! Friendly staff.
Stayed 2 nights in Oct 2023
Response from Clay S. on Oct 22, 2023
Hi Cametta,Thank you for your kind words! We look forward to welcoming you back soon!

8/10 Good

Douglas

Traveled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Clay S. on Oct 16, 2023
Hi Douglas,Thank you for rating our hotel. We look forward to welcoming you back and earning a 5/5 star review!

8/10 Good

Walter H Henderson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice facility, co venient to UF. Definitely better than most hotels in Gville. Downsides- parking fulls up at night, hard mattress, and need to post in lobby about breakfast pricing. We thought it was included. Again, though, one of the best places we have stayed
Stayed 2 nights in Oct 2023
Response from Clay S. on Oct 16, 2023
Hi Walter,Thank you for your wonderful feedback regarding your recent stay! We look forward to welcoming you back soon!

8/10 Good

chad

Traveled with partner, Traveled with pets
Liked: Amenities
Overall a nice place. 2 things kind of stick out. 1st we could not pull the nite shades to block the parking lot light from invading our room all night. The second was really maybe more on us. We confirmed that they were pet friendly.. We were asked to leave a CC payment of $50 for incidentals, however, we were unaware of the $75 non refundable pet fee. That said even if they had made us aware we still world have stayed just would have been nice knowing it was going to be added when we checked in. All the staff that we had interaction with were very friendly from the front desk to the cleaning crew etc. Maybe they will fix the curtain issue for the next folks.
Stayed 2 nights in Oct 2023
Response from Clay S. on Oct 8, 2023
Hi Chad,Thank you for your review and feedback regarding your recent stay. We will use your experience to improve the guest experiences we provide. We look forward to welcoming you back soon!

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Clay S. on Oct 2, 2023
Hi Esther,Thanki you for rating our hote3l 10/10 stars! We look forward to welcoming you back soon!

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very nice people
Stayed 1 night in Sep 2023
Response from Clay S. on Oct 2, 2023
Hi Caroline,Thank you for your kind words! We look forward to welcoming you back soon!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Clay S. on Oct 2, 2023
Hi David,Thank you for rating our hotel 5/5 stars! We look forward to welcoming you back soon!

10/10 Excellent

Kelly, Wellington

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Convenient breakfast.
Stayed 1 night in Sep 2023
Response from Clay S. on Sep 24, 2023
Hi Kelly,Thank you for your feedback regarding your recent stay! We look forward to welcoming you back soon!

8/10 Good

dave, Thonotosassa

Traveled with family
Liked: Staff & service
The bath tub was dirty and the cowling needs to be painted.
Stayed 1 night in Sep 2023
Response from Clay S. on Sep 4, 2023
Hi Dave,Thank you for providing your feedback. Please contact the hotel directly so we may further address your concerns.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Clay S. on Sep 4, 2023
Hello,Thank you for your feedback regarding your recent stay! We look forward to welcoming you back soon.

6/10 Okay

ferah

Stayed 1 night in Aug 2023
Response from Clay S. on Aug 26, 2023
Hi Ferah,Thank you for your feedback regarding your recent stay. We look forward to welcoming you back and earning a 5/5 star review!

10/10 Excellent

Rose

Stayed 1 night in Aug 2023
Response from Clay S. on Sep 15, 2023
Hi Rose,Thank you for rating our hotel 5/5 stars! We are glad to see that you enjoyed your stay and look forward to welcoming you back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Fine but a little expensive for a no-frills stay
Stayed in a ground floor double queen while dropping my daughter off for college. The room was clean, but the bathroom had that slightly grimy look old bathrooms get—old grout, mild water damage around the baseboards etc. shampoo and shower gel dispensers were empty, but I didn’t discover that until I was thoroughly wet, but luckily there was a piece of bar soap for the sink. The bed was comfortable, the desk was great for working (good light, accessible power plugs, good chair). The a/c worked fine, but we could hear the next door unit squeaking and rattling. Noise proofing to outside is not good; there was a group socializing in the parking lot til past midnight and they were quite clearly audible. There was a fridge, microwave, and coffee machine in nice condition. Front desk staff was friendly and efficient.
Stayed 1 night in Aug 2023
Response from Clay S. on Aug 20, 2023
Hello,Thank you for your feedback regarding your recent stay. We will use this information to improve. We hope for the opportunity to make this up to you in the near future!

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a better experience than the last time I stayed there. Fantastic staff
Response from Clay S. on Aug 20, 2023
Hi Dena,Thank you for your kind words and feedback regarding your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 1 night in Aug 2023
Response from Clay S. on Aug 20, 2023
Hi Dena,Thank you for your kind words and feedback regarding your recent stay! We look forward to welcoming you back soon!

2/10 Terrible

Warren

Traveled with group
Disliked: Amenities
I could not get into the hotel. Main doors were locked. The access phone didn’t work. I banged on the door for several minutes, until the clerk saw me. I was given a door key, but that didn’t work either.
Stayed 1 night in Aug 2023
Response from Clay S. on Aug 16, 2023
Hi Warren,Thank you for your feedback regarding your recent stay. I am sorry to hear about the issues you encountered upon arrival. Please contact the hotel directly so we may further address your concerns.

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome. They were Able to check us in early and have time to relax before our event. It was close to UF campus and easy to get too.
Stayed 1 night in Aug 2023
Response from Clay S. on Aug 14, 2023
Hi Annie,Thank you for your kind words and wonderful feedback! We look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Husani P. on Aug 10, 2023
Hi Kenneth, Thank you for rating our hotel 10/10. We appreciate your kind review and look forward to welcoming you back. Kind Regards, Husani ParrisGeneral Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Jul 2023
Response from Clay S. on Jul 28, 2023
Hi Diego,Thank you for your feedback regarding your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Herbert

Stayed 2 nights in Jul 2023
Response from Clay S. on Jul 28, 2023
Hi Herbert,Thank you for rating our hotel 10/10 stars! We look forward to welcoming you back soon!

10/10 Excellent

Christy, Tallahassee

Stayed 1 night in Jul 2023
Response from Clay S. on Jul 23, 2023
Hi Christy,Thank you for rating our hotel 5/5 stars! We look forward to welcoming you back soon!

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Jul 2023
Response from Clay S. on Jul 16, 2023
Hi Mohamed,Thank you for your feedback regarding your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Beth

Stayed 1 night in Jul 2023
Response from Clay S. on Jul 15, 2023
Hi Beth,Thank you for rating our hotel 10/10 stars! We look forward to welcoming you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property very affordable, what is the most affordable that I’ve been at for a Hilton and it was a beautiful hotel. The only issue that I noticed is it so she use that there are two hotels together that use the name Hilton and it makes the parking a little bit confusing, but otherwise it was a fantastic daStunning property very affordable, was the most affordable that I’ve been at for a Hilton and it was a beautiful hotel. The only issue that I noticed is it’s so huge that there are two hotels together that use the name Hilton and it makes the parking a little bit confusing, but otherwise it was a fantastic stay.
Stayed 1 night in Jul 2023
Response from Clay S. on Jul 15, 2023
Hi Steven,Thank you for your wonderful feedback! Your kind words have been shared with the team. We look forward to welcoming you back soon!

10/10 Excellent

Mary Ellen

Stayed 6 nights in Jun 2023
Response from Clay S. on Jul 15, 2023
Hi Mary Ellen,Thank you for rating our hotel 10/10 stars! We look forward to welcoming you back soon!

10/10 Excellent

Guohu

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and recommended.
Stayed 1 night in Jul 2023
Response from Clay S. on Jul 15, 2023
Hi Guohu,Thank you for your feedback regarding your recent stay! We are glad that you enjoyed our hotel and look forward to welcoming you back soon!

10/10 Excellent

Steve

Traveled with family
Clean
Stayed 1 night in Jul 2023
Response from Clay S. on Jul 15, 2023
Hi Steve,Thank you for rating our hotel 5/5 stars! We look forward to welcoming you back soon!

10/10 Excellent

Mary Ellen

Stayed 1 night in Jun 2023
Response from Clay S. on Jul 15, 2023
Hi Mary Ellen,Thank you for rating our hotel 10/10 stars! We look forward to welcoming you back soon!