Ratings based on 365 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Tallahassee, FL

Posted May 19, 2018
The entire hotel is very clean and nicely decorated. My room was also very clean and nicely decorated. The staff was very helpful. Breakfast at the restaurant was great. My only complaints were that the room A/C unit was very loud and the bathroom exhaust fan didn't seem to work.
Comment from Hotel Management
May 19, 2018 by Manager, Hotel Management
Thanks for your feedback and we look forward to your next visit with us. Best wishes Priscilla Urra Assistant General Manager.
3 out of 5
by A verified traveler from Tallahassee

Never argue with the customer

Posted Apr 27, 2018
Upon checking in we were greeted nicely and even allowed to check in a little early. The hotel was very nice and clean. However, our room was very obviously already being occupied by a guest with all their personal items clearly still being used. When informing the front desk, we were told no that we were incorrect. Despite me trying to describe the full room and my nervousness of the other guests returning to find us in their room, the staff continued to argue until we had to be very demanding. As an apology, we were offered breakfast on the house which was already included as Honors members.
Comment from Hotel Management
May 1, 2018 by Priscilla Urra, Hotel Management
Thanks for taking the time to give us some valuable feedback about your visit please accept our sincerest apologies for the less than satisfying experience that you received during your stay. I hope that you will allow us to continue to serve you in the future. Warm Regards, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville Florida

Posted Apr 21, 2018
Great staff, beautiful and very spacious room! Our check in was speedy.
Comment from Hotel Management
Apr 23, 2018 by manager, Hotel Management
Thank you for taking the time to give us your feedback about your stay, we hope to see you again on your next visit. Best wishes, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

nice clean hotel convenient for Gator parents

Posted Apr 16, 2018
super friendly and helpful staff - convenient to UF
Comment from Hotel Management
Apr 18, 2018 by Priscilla Urra, Hotel Management
Your feedback is very important to us thanks for taking a moment to share your experience. Our goal is to provide amazing service to each of our guest thanks again for choosing to stay with us we look forward to welcoming you back in the future. In The Spirit of Hospitality Priscilla Urra Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Better than most

Posted Apr 16, 2018
It is not new, but it well maintained. Clean. Quieter than those adjacent to I-75 while being in a really convenient location. They have breakfast and dinner dining as well as a kiosk for small food purchases. Clean, not scenic, but nice pool. Would recommend.
Comment from Hotel Management
Apr 18, 2018 by Priscilla Urra, Hotel Management
Thanks for giving us such an amazing review about our property we really appreciate you allowing us to be your hotel of choice. Hopefully we have the pleasure of seeing you again in the future. Best Wishes, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
Hotel was great. I booked thru expedia and tried to cancel 2 days prior but couldn't. Expedia said Marriott would not cancel. I was not happy about that given I'm a long time Marriottt rewards member.
Comment from Hotel Management
Mar 29, 2018 by Manager, Hotel Management
Thank you for your feedback about your recent stay. I'm sorry to hear that you couldn't cancel your reservation due to our 48 hour cancellation policy; however, we hope you will considering staying with us again. Best wishes, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful service

Posted Mar 10, 2018
The folks working at this hotel could not have been more friendly, kind or accommodating. Highly recommended
Comment from Hotel Management
Mar 11, 2018 by Priscilla Urra, Hotel Management
Thank you for taking the time to give us feedback about your stay with us. Our goal is to always provide awesome customer service to each guest while providing that home away from home. I hope that we have a chance to share more great times in the future. Warm Regards, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2018
Enjoyed the stay and staff was very helpful would stay here again
Comment from Hotel Management
Mar 11, 2018 by Priscilla Urra, Hotel Management
Your feedback is very important to us we appreciate all of your wonderful input. Thanks for choosing to stay with us and we look forward to seeing you in the future. Best Wishes, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

close to everything gainesville has to offe

Posted Mar 3, 2018
clean , good customer service. it is close to every shopping and restaurant gainesville has to offer. close to hwy 75.
Comment from Hotel Management
Mar 7, 2018 by manager, Hotel Management
Thanks for your wonderful feedback about your visits with us we are happy to hear that our location was fit for your accommodations and thanks for choosing to stay with us, we look forward to seeing you in the future. Best Wishes, Priscilla Urra Assistant General Manager
5 out of 5
by A verified traveler

Posted Feb 19, 2018 on Hotels
Comment from Hotel Management
Mar 7, 2018 by manager, Hotel Management
Thank you for your feed back about our hotel and we hope to see you again. Best Wishes, Priscilla Urra Assistant General Manager