Ratings based on 307 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient

Posted Nov 20, 2016 on Orbitz
Convinient and service you would expect from a Hilton Garden Inn. We found friendly staff, a simple breakfast and easy accommodations.
3 out of 5
by A verified traveler from US

AC didn't work

Posted Oct 30, 2016
Had the AC set on 70 but it never went below 78. Not a comfortable sleep.
Comment from Hotel Management
Nov 15, 2016 by Priscilla, AGM, Hotel Management
We are so sorry you did not have a great experience during your stay with us. I do hope our team members were able to assist you to the best of their ability in regards to your air conditioning. If there is anything I can assist you with regarding this or any possible future stays, please feel free to reach out and anyone at our property will be happy to assist you. Thank you!
5 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
We stayed for two nights our grandson had surgery at UF Shands, it was around lots of restaurants and not far from the hospital. Had trouble with our door key not working several times where only the master key would not let us in and had to go to front desk but they were very helpful and apologetic they mentioned they were changing out door locks and they gave us a credit when we weren't even complaining. Everyone was really nice and Eureka at the front desk was very nice and helpful.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide insight on your experience with us! We are happy that you were able to enjoy your stay and our staff was able to assist you with anything you needed. Should you need to return to the area we will be here to help you with anything you may need. Thank you, Priscilla Urra Assistant General Manager
4 out of 5
by A verified traveler

Good for a night

Posted Sep 1, 2016 on Hotels
The hotel was what I expected except for the air conditioning. There was a thermostat on the wall but it ended up not controlling the air. That had to be controlled at the window unit itself which wouldn't have been a problem if not for the fact that it either had to be too cold or too hot in the room. It did not respond well to change.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you sharing your feedback about your stay with us! I'm happy we were able to provide you with accommodations deserving of a 4-star review, however I sincerely apologize for the difficulties you experienced with the air conditioning unit. We are constantly striving to provide our guests with the best possible experience and feedback like yours is important to help us improve. We look forward to welcoming you back in the future and providing you with a room that better fits your needs. Thank you, Priscilla Urra Assistant General Manager
5 out of 5
by JOHN from Sarasota

Posted Aug 30, 2016 on Hotels
Overall hotels is clean
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you for you feedback! We strive to provide our guests with clean comfortable rooms that you can count on- We look forward to your next stay with us! Thank you, Priscilla Urra Assistant General Manager
5 out of 5
by Leila

Posted Aug 27, 2016 on Hotels
Great experience!
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback! We strive to provide our guests with the best service possible and it is always a pleasure to know we are succeeding! We look forward to welcoming you back in the future. Warm Regards, Priscilla Urra Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

"Great Staff and Good location"

Posted Aug 26, 2016
Pros: Professionalism of staff!
Great staff, easy to talk to. Great rooms that are comfortable and easy to stay in. Great breakfast bar with many choices to select from. You will not be disappointed with your stay at this Comfort Inn.
Comment from Hotel Management
Aug 27, 2016 by Priscilla, AGM, Hotel Management
Thank you for your wonderful feedback! While we may not be the hotel you are mentioning in your review, we pride ourselves on providing the same experience for our guests that you are referring to. I hope you know that you can Count On Us, Guaranteed!
4 out of 5
by Christopher

Posted Aug 17, 2016 on Hotels
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide your feedback! We are pleased to see that you were satisfied with your stay as we are constantly striving to provide the best guest experience possible- you can Count On Us! Warm Regards, Priscilla Urra Assistant General Manager
4 out of 5
by Michael

Posted Aug 8, 2016 on Hotels
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Thank you for providing your feedback!. We constantly strive to provide the best possible service and it is always a pleasure to see a satisfied guest! Please feel free to stop by again during your future travels and we will be happy to continue serving you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice.

Posted Jul 31, 2016
Very nice, helpful staff! Clean rooms, fresh clean atmosphere from time we entered the lobby. Good breakfast too!
Comment from Hotel Management
Aug 3, 2016 by Priscilla U., Hotel Management
Thank you for taking the time to share your experience! We appreciate your kind words and are happy that you enjoyed our fresh cooked-to-order breakfast. We look forward to welcoming you back in the future!