Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
This hotel is very nice and has a very nice spacious lobby and entry. The hotel has a big city resort type feeling. This will be my first choice when staying in town.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We can't wait for our next chance to welcome you back.
2 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
The entire time of our stay, the toilet did not work. We told the lady at the front desk our first night and she said someone would fix it but it still was not working when we came back to our hotel. My poor husband had to literally use the trash can to fill it with water and pour it down the toilet to help flush the toilet whenever we used it. We also told the guy when we checked out that the toilet had not worked the entire time and he didn't really seem to care all that much.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Hello and thank you for your sharing this information with us about your recent stay. Please accept my sincere apology regarding the issues with your bathroom and that it was not handled by our staff. I will be sharing this information with our management team and we will use your feedback as a training opportunity to reiterate the importance of addressing issues with a sense of urgency. We do hope that when you are back in the area, you will visit with us again so that we can ensure your stay is a seamless one.
1 out of 5
by A verified traveler from Pensacola Beach, FL

Nice Hotel for Smoking Irreesponsible Dog Lovers

Posted Sep 4, 2016
Pros: Nice looking property. Just lousy management.
Cons: Management
Location: Good location for UF football games
Horrible experience at this Hilton. Booked two non-smoking rooms through Expedia. Spoke with Chris at the desk at 2 PM on the day of check-in to make sure our rooms where reserved for late check in. Arrived at 11 PM and were given our room keys only to find that both rooms were smoking rooms! Of course, desk clerk didn't tell us. They reeked of cigarettes so bad that it was hard to stay in the room at all. Called the front desk and they offered to move only one of the rooms to the other side of the hotel. We called Expedia the next day and the hotel offered a paltry refund of a few dollars. The refund was as insult. To top it off, we had to listen to dogs barking in nearby rooms throughout the night and even step over dog $%#$ on the sidewalk the next morning when we left. I love dogs but that place is ridiculous. Not the way Hilton should treat Honors members or any guests. If you are a chain smoking dog lover with hearing problems, you will love this place
Comment from Hotel Management
Sep 6, 2016 by Chris, Hotel Management
Hello and thank you for sharing your thoughts. I am sorry to hear about your experience and that it was not satisfactory. We do our best to accommodate all room requests, please accept my apologies that we were unable to fulfill your wishes and the inconvenience that may ave caused you. Please know that I will be sharing your comments and concerns with our executive team, as they always value constructive criticism. Again, thank you for sharing your thoughts and we hope that you will visit us again for an experience that more closely represents the hospitality we are known for.
3 out of 5
by A verified traveler

Could have been nicer!

Posted Sep 3, 2016
No refrigerator, or microwave available. For kids! Bathroom walls looked a little rough!
Comment from Hotel Management
Sep 6, 2016 by Chris, Hotel Management
Thank you for your comments. Please know that I will be sharing your thoughts with our executive team, so that they can discuss your thought regarding the refrigerators and microwaves. We hope that you will join us again in the future, so that we can ensure that your visit is exceptional.
4 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016 on Orbitz
Stain and bubbled wallpaper from AC leak. Smelled of mildew. No mini fridge in room. Bed not comfortable; mattress not in good shape.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
3 out of 5
by A verified traveler from 東京

フロリダ大学出張者向け

Posted Aug 23, 2016
Pros: 部屋が綺麗
Cons: 売店の品揃え
Location: バス停が近くに複数あるので、大学に用がある人にも便利。 レンタカー屋もある。
綺麗な部屋で大きなベッドもあり、快適に過ごせる。 インターネット接続は有料なので注意が必要。 デスクも広くちょっとした作業をするのには申し分なかった。
Comment from Hotel Management
Aug 29, 2016 by Chris, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am happy to hear that you were pleased with the cleanliness of your room, as well as the convenience of the location. We hope that when you are back in the Gainesville area, you will visit us again, so we can be ensure a wonderful experience.
4 out of 5
by Kelley

This traveler left a rating score only Posted Aug 20, 2016 on Hotels
2 out of 5
by Edward M.

No Comment

Posted Aug 17, 2016 on Hotels
I have styed at Hilton's in other cities. I was disappointed in this one. I would never stay here again.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. I am very disappointed to hear that your stay was not satisfactory. We appreciate your visiting with us and would appreciate the opportunity to welcome you back to the Gainesville area in the future.