Great staff. Hotel is getting shabby
Posted Oct 11, 2016
1. Room doors have chipped paint both outside and within the room.
2. My room had small unidentified transparent pink spots all over the bathroom wall paper. I tried to wash one off, no luck.
3. The windows were covered with green slime on the outside making it impossible to enjoy any view.
4. I accidentally dropped a glass in the bathroom, and it shattered all over the floor and vanity. I cleaned up as well as I could, and as I left for the evening asked the front desk to have the bathroom floor swept so a future guest or I wouldn't cut our feet. When I returned, a few of the large pieces of glass I stacked up were gone, but there were a couple of dozen smaller ones still hiding along the wall, under the vanity and toilet.
Comment from Hotel Management
Oct 21, 2016 by CathyZ, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your feedback on your recent stay. I am truly sorry that we did not provide you with the high level of standards you have come to expect from the Hilton brand. I have shared your review with our Dept Leaders for them to provide continued training with our teams to improve on the attention to detail with our hotel cleaning processes. We hope we have another opportunity to better serve you in the future.