Worn looking hotel.
Posted Feb 7, 2017
Booked this at the last minute. For a Hilton I expected much more. Hotel is on campus so probably quite busy. Currently hotel looks shabby. We saw plans for lobby renovation shock would be good. Reserved 2 need room asked to upgrade to a king with breakfast included. Took upgrade. 2nd desk in room was nice but the lamp and outlets didn't work. Had to relocate coffee maker to other desk to use it. When I told staff at desk, they said power was intentionally turn off for safety. Service in bat area was very slow, told it was computer issue. Breakfast was great. Lots of variety.
Comment from Hotel Management
Feb 27, 2017 by CathyZ, Hotel Management
Dear Valued Guest,
Thank you for selecting our hotel while staying in Gainesville. I am so sorry that we did not have our usual high level of standards that you have come to expect from the Hilton brand. I have shared your valuable feedback with the appropriate Department Leaders to ensure we retrain our teams to pay attention to all the details that are important to our guests. I did want to take the time to share that starting early this spring we are undergoing a complete remodeling of the entire hotel and hope we get another opportunity to better serve you on your next visit.