Lobby sitting area

Reviews of Ramada by Wyndham Gainesville

3 out of 5
Ramada by Wyndham Gainesville
400 E Butler Pkwy, Gainesville, GA

Reviews

6.6
Rating 10 - Excellent. 227 out of 973 reviews" "
Rating 8 - Good. 274 out of 973 reviews" "
Rating 6 - Okay. 177 out of 973 reviews" "
Rating 4 - Poor. 150 out of 973 reviews" "
Rating 2 - Terrible. 145 out of 973 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Rupert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room floors were dirty.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Rupert,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Hi Manuel,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the 2 elevators were broken. We got stuck on the other one and had to use the emergency call box for them to let us out. The hotel is in great need of repairs. Holes in several walls. Ladies bathroom had a hole in the tile wall that was 18” x 24” that was cover with a piece of wood. Would never recommend this location.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Donna,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Trenton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a roach in the coffee machine. A missing light fixture with exposed wiring in the bathroom. The front desk denied us towels and said we’d receive new ones only “when a cleaning lady happens to come by”
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,I'm sorry for the unacceptable conditions you experienced during your stay. Your comfort and safety are our top priorities, and we take these issues very seriously. Rest assured, I'm personally addressing these matters with our maintenance and housekeeping teams to ensure they are promptly resolved. Please accept my sincere apologies for the inconvenience and we will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Meril, Bemidji

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property. Carpet must be decades old. Dirty, moldy smelling rooms, AC not working with humidity control. This place should be condemned and razed.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Hi Meril,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Olanys

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Olanys,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable, but furniture could be better, desk and tv stand were delaminating, AC worked but looked like it was falling apart. Staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was very nice the bed was super soft. You can tell it’s been a while since something's have been upgraded. The hotel was clean, but needed some maintenance around; from wear and tear over time - that's why I gave the overall rating a 4 out of 5 stars. The breakfast was your typical cotenential. The location was great and easy to go anywhere.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Tara,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 Good

Brenda

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Carpet in room needs to be replaced or cleaned, walls need to be fixed and painted. Bed sheets and dust ruffle are dirty and stain.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Brenda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

William, Douglas

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ok…
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi William,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Shari, Inverness

Liked: Staff & service
The property was conveniently located and an excellent price. It gave the appearance of a safe and secure location, with rooms only accessible from inside. Upon arrival staff was curteous and helpful. Room was spacious. However, found a meth pipe hidden in sofa pillow shortly after arrival, and took it to desk clerk who seemed to think it belong to us, but took it anyway. No additional followup was made. Also found large wad of hair in shower. Biggest concern was that exterior door, which was posted as locked 24 hrs and only accessible by key was actually open both times it was used and did not lock. This gave easy access to rooms from outside with no security or supervision of the area. Would love to leave a positive review, but these concerns kept me from feeling secure in my room during my stay.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Shari,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will conduct an internal investigation to address these issues and prevent them from happening again. If you have any further concerns please call up the property for the resolution.

6/10 Okay

Julie

Traveled with partner
Liked: Staff & service
I was not impressed with the condition of the property. It was in desperate need of some TLC. .There were lots of doors/walls that needed some paint. On the up-side, i thought the beds were very comfortable.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Julie,We apologize for the condition of the property not meeting your expectations during your stay. Your feedback about the need for improvements is valuable, and we will address these concerns. On a positive note, we're glad to hear that you found the beds to be very comfortable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future with an improved experience.

8/10 Good

Greg

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 9, 2024
Hi Greg,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Kissmitt

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was horrible definitely not what the photos shows online. There was trash cans by tge front door and inside of the lobby area running over with trash. The elevator stayed down and we had to take the stairs to the 3 floor. There was additional charges pending on my account after fully paying through Expedia from the hotel itself and no one could explain the charges. This was a horrible experience.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Kissmitt,Your feedback is crucial, and we take your comments seriously. We will address the issues with cleanliness, the elevator immediately to ensure a more pleasant experience for our guests. Regarding additional charges, we will investigate the matter with our team. Please accept our apologies, and we hope to have the opportunity to regain your trust with a much-improved stay in the future. If you have any further concerns, please call up the property for the resolution.

2/10 Terrible

Robert, Largo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
property is completely run down and gross
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Robert,We sincerely regret any dissatisfaction and trouble that the state of our property may have caused you. We will take the concerns raised seriously and work to make sure that our facilities live up to the high expectations of our guests in terms of comfort and cleanliness. Next time, we want to provide you with even better service.

2/10 Terrible

Nicholas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES ROACHES ROACHES This property should be condemned. The entire building smells like mold. They cannot provide the rooms you book because over half of the hotel is unliveable. They ask for a $100 deposit for rooms with ROACHES.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Nicholas,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to roaches and mold. We have communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.

6/10 Okay

Haniyya el-Miah

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff is great!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 6, 2024
Hi Haniyya,Thank you for your kind words about our staff! We're glad to hear you had a positive experience with our team. We look forward to welcoming you again in the future

2/10 Terrible

Jerad

Business traveler
Disliked: Amenities
Hotel was in bad condition
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Jerad,I apologize for the subpar condition of the hotel during your stay. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

6/10 Okay

Melanie, Cleveland

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The only working elevator is at the extreme back entrance, which is poorly lit and partially hidden by large shrubbery. I felt unsafe entering at night, but I needed access to an elevator.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Hi Melanie,We apologize for any discomfort you experienced regarding the accessibility of the elevator. Your safety and well-being are of the utmost importance to us. We will address this concern with our team to improve lighting and visibility around the back entrance. Please know that your feedback is valuable, and we appreciate you bringing this to our attention. We hope to provide a more secure and pleasant experience for you in the future.

10/10 Excellent

Jailene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & hospitality, kind staff
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Hi Jailene,Thank you for your kind words about our service and hospitality. We're delighted to hear that our staff's kindness and commitment to providing great service made a positive impact on your experience. It's our pleasure to ensure a welcoming environment, and we appreciate your feedback. We look forward to serving you again soon for another enjoyable visit.

6/10 Okay

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
it was coinvenient, it is an older one but pretty much upkept, at one time im sure it was excellent, dining, bar, and nice but years have took toll no more dining or bar but still have beautiful area and settings for it the staff was great , very accomating we did have to change rooms heat was stuck on 66 and it was cold so no problem they switched us without hassles i would stay there again thank you!
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 13, 2024
Hi Faye,We appreciate your understanding and positive feedback. We're glad you still found our staff accommodating. Thank you for your flexibility during the room change, and we're pleased you would consider staying with us again. Your appreciation means a lot, and we look forward to welcoming you back in the future. Thank you!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Hi Michael,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 10-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 Good

Peter

Traveled with partner
Liked: Amenities
Response from Sophia CSR on Feb 11, 2024
Hi Peter,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 22, 2023
Hi Harold,Thank you for the fantastic rating and positive feedback! We're thrilled to hear that your experience was very convenient and you would rate us 10/10. Providing exceptional service and convenience to our guests is our goal. We look forward to welcoming you back on your next visit.

8/10 Good

Shanelle

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Shanelle,We appreciate your 8-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Hi Masato,Appreciate the generous 3-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, to provide an even more exceptional experience.

10/10 Excellent

Jose, DELRAY BEACH

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is on great location, staff need to be training to better service. Need to improve the breakfast needs. Clearness is only after 3 days,when suppose to be everyday.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Hi Jose,We appreciate your positive comments about our great location. We regret any service shortcomings and will address staff training to enhance the guest experience. Your feedback on breakfast and cleanliness is valuable, and we'll strive to make necessary improvements. We hope to welcome you back for a better stay in the future.

8/10 Good

Melissa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Served the purpose of shelter
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Melissa,Thank you for your review! We're glad we could provide shelter for your needs. If there's anything we can do to enhance your experience and earn that extra star next time, please let us know. Your feedback is valuable to us!

6/10 Okay

Shelley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Shelley,We greatly appreciate your 3-star rating and are pleased to know you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

8/10 Good

Kimberly

Stayed 5 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Kimberly,Grateful for the generous 4-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

8/10 Good

Beau

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Hi Beau,Appreciate the generous 8-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

4/10 Poor

Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful The elevator was place out of order and my room was in the third floor. Room furniture is beaten up and the carpet is nasty dirty. Pillows fill lumpy. Best part was the "included breakfast", which was rotten bananas. a gallon of Fruit punch and milk from Walmart. Juice Dispenser machine wasn't work. No coffee or tea, you had to get that from the lobby which tasted so bad. And hot breakfast was white stale bread with not-so-appetizing- look scrambled egg and some smelly hot dog dipped in oil.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Max,The inconveniences you described regarding the out-of-order elevator, worn-out room furniture, dirty carpet, and unsatisfactory breakfast are unacceptable, and I apologize for falling short of your expectations. Your feedback is valuable, and we will address these issues promptly to improve our service and facilities. Please know that this is not reflective of the standard we aim to uphold. We hope to have the opportunity to regain your trust in the future.

4/10 Poor

Benaja

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Benaja,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 4. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 1, 2023
Hi Brian,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
mostly good but missed on one point
Always a pretty good stay here. I've stayed many times for business. This time however housekeeping knocked on my door at 8:30am asking, "Are you checking out today?". Check out is at 11:00am and this seemed a bit aggressive. As I was wheeling my belongings out, the same housekeeping shouted from inside a room, "Are you gone sir?" Again, too aggressive. Front desk staff is always excellent.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Dear Guest,Appreciate your loyalty and your valuable feedback on your recent stay. We regret the inconvenience caused by the housekeeping team's early interaction. Your concerns will be shared with the housekeeping staff to ensure a more considerate approach in the future. On a positive note, we're pleased to hear that the front desk staff consistently provides excellent service. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more seamless experience in the future.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking for boat, breakfast was lacking. No creamer
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Hi David,We're glad to hear that the parking for your boat met your expectations. However, we regret any inconvenience regarding the breakfast, particularly the lack of creamer. Your feedback is important, and we'll address this issue to enhance our breakfast offerings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Ryan

Business traveler
Disliked: Cleanliness
Eh…
The evening clerk was great, the breakfast was unsatisfying, the morning clerk was absent and when I had to have a key replaced (by the morning clerk) because my key didn’t work when I returned from breakfast, the 1st replacement didn’t work either. Nothing major but majorly annoying. German cockroach in bathroom.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Hi Ryan,We're glad to hear that you had a positive experience with our evening clerk. However, we regret the inconvenience you faced with breakfast and the key replacements. Your comments are noted, and we'll work to improve in these areas. Additionally, we're addressing the pest issue immediately. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2023
Response from Sophia CSR on Nov 7, 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 Terrible

Judy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 4, 2023
Hi Judy,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

6/10 Okay

Jason

Disliked: Property conditions & facilities
Rooms were very average… Tables and dresser tops coming apart. Bed was great. Didn’t need to drive anywhere because several food and coffee options very close!
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Jason,Thank you for sharing your feedback with us. We appreciate your comments about the convenience of nearby dining options and the comfort of the bed. We regret to hear about the condition of some furniture in your room. Your input is valuable, and we will work to improve this aspect. We hope to have the chance to welcome you back in the future.

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Gary,Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

2/10 Terrible

Eldhose

Disliked: Property conditions & facilities, room comfort
The complimentary breakfast was terrible get only slice bread and scrambled egg. No juice no milk but cereals there.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding breakfast. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Catherine

Traveled with family
Disliked: Cleanliness, staff & service
It was mediocre at best.
The room’s floor was dirty.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Dear Guest,We appreciate your 6-star rating and take your comments seriously. We apologize for any inconvenience with the cleanliness and will address it promptly. If you have any further feedback or suggestions regarding your stay, please write to us. We hope to welcome you back for an improved experience.

8/10 Good

Joseph

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Therese

Liked: Cleanliness
Clean rooms, outdated,
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,Thank you for your 3-star rating and feedback. Our team appreciates your positive note on our clean rooms. We acknowledge your observation about the outdated aspects and will consider it for future improvements. We hope to host you again for an enhanced experience.

6/10 Okay

John, St Thomas

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lanie

Traveled with family
Disliked: Room comfort
Bad stay
The hotel was an old one. The door to the room was very hard to push open. The bed was very uncomfortable. The breakfast was not worth eating.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Dear Guest,We appreciate the 8-star rating of your stay and your honest observations and will take them into consideration as we continuously work to improve our services and accommodations. We regret to hear about the difficulties you encountered with the room door and the discomfort of the bed. We will address these issues to ensure a more comfortable experience for our guests. Additionally, we will review our breakfast options to better meet the expectations of our valued guests. We hope you'll consider staying with us again in the future, as we strive to provide a better experience for all our guests. Your insights are valuable to us as we aim to enhance the quality of our establishment.

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Amenities
A wonderful stay. Everyone was nice and the rooms were very clean. Slept very well!
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,Thank you for the 5-star rating and positive feedback! We're delighted to hear you had a wonderful stay with us. Our team takes pride in providing excellent service, and we're thrilled to know you found our staff friendly and the rooms clean. We hope you have many more restful nights with us in the future!

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The place was disgusting! The sheets on the bed were not even changed! There was hair, makeup and gunk on the pillows and sheets! The room had not even been cleaned. Windows were filthy, curtain over the patio door looked like it had been slashed, the AC didn’t even work! I felt unsafe and checked out yesterday morning and had to find another hotel! Horrible place and I demand my money back
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!