Ratings based on 385 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Close to University of Florida

Posted Feb 23, 2017
Pros: fellow parent
Cons: look of room
Location: university of florida
Great location for the University of Florida and staff was friendly
Comment from Hotel Management
Feb 23, 2017 by Steven Novalk, Guest Experience Manager, Hotel Management
Dear "BS", Thank you for your recent review of our hotel, the Holiday Inn University Center. Our team is always aiming to offer excellent service to all of our guests. So it's disappointing when we receive a review where we did not meet your expectations in regards to the "look of the room". We would love to learn how we can change your perception and hopefully earn a better rating in the future, perhaps? Our team will find your comment about our friendliness, ecstatic. Again, thank you! We wish you the very best in your future travels. Warmest Regards, Steven Novalk - Guest Experience Manager.
2 out of 5
by A verified traveler

Smelly room

Posted Feb 23, 2017
Pros: Shuttle
Cons: Rooms need refurbishing.
Room smelled of damp. Yellow damp patches on ceiling and bits of the ceiling kept flaking off on to our suitcases. Breakfast was served in reception. No where to sit to eat this and poor selection.
Comment from Hotel Management
Feb 27, 2017 by Steven Novalk, Guest Experience Manager, Hotel Management
Dear "M", Thank you for your recent review of our hotel, the Holiday Inn University Center. Our team is always aiming to offer excellent service to all of our guests. So it's disappointing when we receive a review where we did not meet your expectations in regards to your experience. My goal is to ensure future guests do not have a similar experience. Rest assured we are addressing your concerns and utilizing your valued comments as an opportunity to enhance our service. Our team will find your comment about our shuttle, thrilling. Again, thank you! We wish you the very best in your future travels. Warmest Regards, Steven Novalk - Guest Experience Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from wigan , uk

Nice hotel

Posted Dec 23, 2016
Pros: Nice hotel.may need mordernising in the future
Cons: The gym
Location: Ideal for university ceremonies
Helpful staff.very nice hotel. Gym equipment could be better
Comment from Hotel Management
Dec 27, 2016 by Steven Novalk, Guest Experience Manager, Hotel Management
Dear Matthew, Thank you for your recent patronage and feedback. Our team is always aiming to provide excellent levels of service and a key part of that journey is the very backbone of our service; our staff. I'll share your comments with our entire team. I'll also share your comments on our gym equipment with the ownership group. Thank you again, we wish you the very best in your future travels. Happy Holidays.
3 out of 5
by Clifford

Good for sleeping

Posted Dec 22, 2016 on Hotels
walking distance to restaurants if wasn't soooo cold and the pizza & pints place attached to hotel had expensive pints. We went to Main St for dinner at Tops which was great. The room was clean and bed was comfortable. The hotel is old so therefore the bathroom had a cramped feeling with a low ceiling. Breakfast was terrible and way too expensive for cost...was a buffet as the restaurant was closed. The staff was friendly and efficient and the pool area looked nice. Next time I'll try the Hampton Inn.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Clifford, Thank you for your recent patronage and feedback regarding our hotel, the Holiday Inn University Center. Our Team is always aiming to provide excellent service and a key part in that journey the team we have in place. I'll share these comments with each of them. While the hotel is 60 years in existence, we are a pillar and landmark in the community for the same time. We are currently in the process of renovating our 2nd floor which will include a breakfast cafe. We wish you the very best in your future travels. Warmest Regards, Steven Novalk, Guest Experience Manager
3 out of 5
by A verified traveler

I. Expected Better for the money

Posted Dec 18, 2016 on Hotels
The staff was friendly and helpful. At $220 a night, the suite was only big enough to hold one double bed but there were two beds. The bathroom looked clean but had the smell of old urine. Breakfast was ok but we ate standing up, not enough tables/chairs.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear "Verified Traveler" thank you for your recent patronage and feedback of our hotel the Holiday Inn University Center. Our Team is always aiming to provide excellent levels of service and a key part in that journey is the team we have in place. Please accept our apologies that we failed to meet with your expectations. rest assured I am addressing each of your comments with my team. In the relatively near future we are opening a cafe on our 2nd floor of our hotel which will offer a breakfast. Unfortunately our hotel doesn't offer any suites, we apologize for any inconvenience that may have caused. We wish you the very best in your future travels. Happy Holidays. Warmest Regards, Steven Novalk, Guest Experience Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

All staff nice

Posted Dec 11, 2016 on Orbitz
In and out. Loved, cute tall attentive bartender in peisano
Comment from Hotel Management
Dec 27, 2016 by Steve Novalk, Guest Experience Manager, Hotel Management
Dear "im a tranplant" Thank you so much for your patronage and feedback of our hotel the Holiday Inn University Center. Our team is always aiming to provide excellent levels of service and a key part of that journey is the people on our team. They will love your comments. We wish you the best in your future endeavors. Happy Holidays
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Dec 10, 2016 on Orbitz
The hostess gave me a ride to my interview at shands. A++
Comment from Hotel Management
Dec 27, 2016 by Steven Novalk, Guest Experience Manager., Hotel Management
Dear "Anonymous", thank you for your recent patronage and feedback of our hotel the Holiday Inn University Center. Our team is always aiming to provide excellent levels of service and a key part of that journey is the people we have in place on our team. We couldn't do it without them and they will love to hear your comments. We wich you the very best in your future travels.
4 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear "a verified traveler" Thank you for your recent patronage. Our team is always aiming to provide excellent service to our guests. We wish you the very best in your future travels. Warmest Regards, Steven Novalk, Guest Experience Manager
3 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
For what you pay on gameday weekends, they should invest more back into the rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location and nice staff

Posted Nov 14, 2016
Pros: Location, parking and staff great! Makes the stay easier.
Cons: Very noisy (no soundproofing) AC (window unit) loud and too cold or too warm. Very humid room, carpets old. Bed comfortable enough but not the cleanest. This hotel needs a redo- hallways and rooms.