Comment from Hotel Management
Feb 23, 2017 by Steven Novalk, Guest Experience Manager, Hotel Management
Dear "BS", Thank you for your recent review of our hotel, the Holiday Inn University Center. Our team is always aiming to offer excellent service to all of our guests. So it's disappointing when we receive a review where we did not meet your expectations in regards to the "look of the room". We would love to learn how we can change your perception and hopefully earn a better rating in the future, perhaps? Our team will find your comment about our friendliness, ecstatic. Again, thank you! We wish you the very best in your future travels. Warmest Regards, Steven Novalk - Guest Experience Manager.