Ratings based on 208 Verified Reviews

4.2 out of 5
77% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Orange , FL

my sons surgery

Posted May 7, 2017
my son had to have surgery at the Florida Surgical Center which is located less then 5 minutes from The Homewood Suites. We had stayed here last August and were happy to be back, just wished under different circumstances. The Hotel is located in the center of all shopping, restaurants, pharmacies, etc. The staff is friendly and courteous and hotel is clean and comfy. Would defenitely stay here and recommend this hotel to my friend and Family.
Comment from Hotel Management
May 8, 2017 by Kaley Zappini Assistant General Manager, Hotel Management
We are so glad to hear you enjoyed your time with us. Thank you for the wonderful feedback!
3 out of 5
by A verified traveler

Average but adequate

Posted Mar 27, 2017 on Hotels
The hotel is a bit dated. Shower curtain was musty smelling and mirrored doors to closet off the tracks and difficult to open/close. "Free" wi-fi a pain to log into and you have to repeatedly do so. Would stay there again if it was the only option in that particular price range ($125-$150 night). The staff was extremely polite, helpful and personable! Breakfast options was above average.
Comment from Hotel Management
Mar 31, 2017
Thank you for taking the time to give us your feedback. We do apologize for the room not being up to your standards and will be addressing that with our team.
2 out of 5
by Patricia

Posted Mar 27, 2017 on Hotels
We were attending a wedding in the Gainsville area. We booked a two bedroom suite for 3 nights. The suite was indeed lovely. Comp breakfast and happy hour is great! When we arrived late afternoon, room was basically clean and ready except dishes were missing. Turned out dishes were in dishwasher and hadn't been cleaned. We did not have any dishwasher powered nor coffee and fixings. To make a long story short the next two days our room was not touched by housekeeping. Beds were NEVER made, used towels were left in bathrooms. I complained the first night and they apologized and said they were short on staff and assured us it would be cleaned properly the following morning.. IT WASN'T. The only night we slept in fresh made beds was the night we arrived. Management did compensate after having to address the issues over 4 times. I work 2 jobs from 7am to 10pm everyday. I was really looking forward to having a few nights away to enjoy myself and my family... Not to worry about making beds and cleaning.
Comment from Hotel Management
Mar 31, 2017
Thank you for taking the time to let us know about your stay. We do apologize for the inconveniences that happened during your stay and we will be passing it on to our staff so we can improve for the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Ideal location for college visit

Posted Mar 25, 2017
Looking for a hotel with close proximity to the University of Florida as well as restaurants and shops. This was a great choice. Friendly staff, comfortable suite and an unexpected upgrade upon arrival! Very satisfied with my stay.
Comment from Hotel Management
Mar 31, 2017 by Assistant General Manager, Hotel Management
Thank you for taking the time to give us your feedback we greatly appreciate it. We are happy to hear you enjoyed your stay!
5 out of 5
by TOMMY

Convienant and quiet and clean

Posted Mar 6, 2017 on Hotels
was very clean quiet ,just a great place to stay ,will stay any chance I get.
Comment from Hotel Management
Mar 31, 2017
Thank you for the feedback and we are so pleased to hear you enjoyed your stay with us!
4 out of 5
by Mitzi

Good place to stay

Posted Feb 27, 2017 on Hotels
Good Breakfast- Great Coffee- Friendly staff- clean rooms- a little wear and tear but nothing to complain about- plenty of room for a family- convenient to restaurants-
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia pa

Very convenient to turnpike and other roads.

Posted Feb 22, 2017 on Orbitz
I use this stay as my jump off point to be able to go north and south with ease. It's central to all destinations. Hotel was neat and organized, I had a really nice stay!
Comment from Hotel Management
Feb 27, 2017 by Luisa Jimenez, Hotel Management
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and hope the next time you visit Gainesville, FL we will be your first choice. Sincerely, Luisa Jimenez General Manager
5 out of 5
by Ross

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guests and hope the next time you visit Gainesville, FL we will be your first choice.
3 out of 5
by kevin

Posted Feb 7, 2017 on Hotels
The hotel was fine right off the turnpike close to everything unfortunately they never cleaned our room ! When I call down to tell him that all they did was bring up extra tiles still never cleaned the room for two days. They were renovating the hotel when we got there so the breakfast was really messed up the first day they ran out of everything the second day everything was fine
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for providing valuable feedback in regards to your stay at our property. I was very happy to hear that you enjoyed our location. I do apologize for the housekeeping issues you faced and will be addressing it with the team now. Please accept my apologies for this issue, I assure you this is not up to our standards. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next to restaurants, shopping, highways

Posted Feb 4, 2017
Pros: Everything
Cons: Put safety boxes in the room
Location: You can find almost everything as food, entertainment, churches,hospitals, etc next to the hotel
Was very good experience. I had stayed there the last 12 years, even that have a lot of years, still very good.
Comment from Hotel Management
Feb 8, 2017 by Denis , Hotel Management
Thank you so much for letting us know about your recent stay at our property. We are thrilled that you are so loyal to our property, and that your experiences have been consistently good ones.