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Reviews of Red Roof Inn PLUS+ Gainesville

2.5 out of 5
Red Roof Inn PLUS+ Gainesville
3500 Southwest 42nd St, Gainesville, FL

Reviews

7.4

Good

Rating 10 - Excellent. 325 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 128 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

8/10 Good

Marc-Edy

Liked: Cleanliness, staff & service
lots of towels
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thanks for sharing your feedback with us, Marc-Edy. The staff at our Red Roof Inn PLUS+ Gainesville was elated to see that we earned your 4/5 score. You mentioned that our abundance of towels were to your liking, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 17, 2024
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Gainesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

KAREN

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
ROOMS ONLY CLEANED EVERY 4 DAYS. UGH1
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thanks for sharing your feedback with us, Karen. The team at our Red Roof Inn PLUS+ Gainesville was saddened to see that we failed to provide you with a satisfactory stay. In regard to the housekeeping cleaning schedule, should you require extra cleaning, please speak to the front desk to see if it can be granted. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Nicolae

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on Apr 17, 2024
Hi Nicolae,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Gainesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

maria

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 14, 2024
Hello Maria, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Gainesville. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stephany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! We only needed a one night stay and besides being one of the cheaper options in the town, it was very centric and convenient as everything was nearby.
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 12, 2024
Hello Stephany, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

stanley

Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Apr 12, 2024
Hello Stanley, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Gainesville. I am overly excited to see you enjoyed your stay, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

MICHAEL A

Liked: Cleanliness, staff & service, property conditions & facilities
First time at Red Roof Plus. Very nice
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 11, 2024
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ GAINESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that for your first time with us you had a very nice visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

earlyn

Traveled with pets, Traveled with family
Disliked: Cleanliness
The room smelled horrible… I understand that it is a dog friendly property but all rooms should be cleaned thoroughly… we had to sleep in only 1 bed because the other bed smelled like dogs had slept on it and the sheets were not changed. We don’t mind having only coffee during breakfast even though booking says free breakfast but the smell of the room is our main concern
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 3, 2024
Dear Earlyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with horrible odor you encountered in the room. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Doug

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room great area for dogs
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 1, 2024
Thank you for taking a moment to leave a review, Doug. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. I am happy that our nice room and our great area for dogs pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out to my function.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Jim. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 4/5 score following your stay. I am happy that the easy accessibility of our hotel was convenient to your travels. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Kristin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 31, 2024
Dear Kristin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

christine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Christine,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ Gainesville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

arabelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was convenient next to lots of attractions but the beds are not comfortable, the carpet was very dirty so was the walls all over the room. We killed two baby roaches. Definitely would not go back
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Arabelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. I am glad to read that you were pleased with the convenience of our location as it is close to a lot of attractions. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the uncleanliness of the carpet and the other concerns you listed. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Adina

Traveled with partner
Disliked: Cleanliness, staff & service
Just need more consistency with making sure the snack boxes are actually in the room they could also be given at check in. This room had an off putting smell.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 25, 2024
Dear Adina, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. You mentioned that the odor of the room was not to your liking. Your comments in regards to the snack boxes are greatly appreciated and will be taken into consideration as we strive to improve the quality of our services. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 24, 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Thomas K.

Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Apr 14, 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Gainesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Susan

Liked: Amenities
Non smoking is great. Drape would not close all the way. Rollin shower floor needed a chlorox solution cleaning. Shower chair outside of shower was in poor condition. An accident waiting to happen if someone sat on it
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Dear Susan,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Gainesville. I am glad to read that you were pleased that the room is non-smoking. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the drape as it would not close all the way, the cleanliness of the shower floor did not meet your expectations and the other concerns you listed. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

George, Alpharetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down and stayed for the NHRA Gatornational race weekend. Hotel was clean and adequate. Staff was courteous, Ice maker wasn’t working on the 4th floor and the TV and remote wasn’t working properly but we really were not in the room that much so it was not too big a deal. Plenty of restaurant choices within walking distance or a short drive. Seemed like a fairly safe area. Good visit
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Hey George,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. Red Roof value you as our guest and welcome your 5/5 score. It's great to hear that our property was clean, convenient, and adequate enough for a comfortable experience. I'm sorry to hear that you encountered a broken ice machine, and a faulted TV and remote. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fcr
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Hello Roberto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I were saddened by your 1/5 score following your stay. We are unsure of what your feedback is. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Alicia

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel rates for Gainesville seem very high. Our room was pretty standard. The only thing that made it stand out from a room we had the previous week at another nearby hotel (at less than half the cost) was the second wastebasket. There was no tissue box in the room, just a purse-sized packet of tissues. The bathroom wall above the tub had been badly repaired, and there was no plug for the bathtub drain, so I can only hope our showers didn't lead to water behind the wall. There were plenty of lamps and lights in the room.
Stayed 3 nights in Mar 2024
Response from Sharma RediResponse Specialist on Mar 11, 2024
Thank you for taking a moment to leave a review, Alicia. The staff and I at the RED ROOF PLUS+ GAINESVILLE appreciate your 3/5 score. I am happy to hear that you were pleased with the second waste basket, and the abundance of lamps and lights in your room. However, you indicated that the affordability of our hotel, the lack of a tissue box and bathtub drain plug, and the other issues highlighted dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Leanne

Traveled with partner
Liked: Staff & service
Ended up with a handicap accessible room, which I don't recall specifically asking for when I reserved online. The entire room smelled like the bathroom, which was not a good thing. The carpeted area looked and felt dirty, like the carpet hasn't been shampooed in years. The tile/wood bits weren't much better. The bathroom didn't have any counter-space. The showerhead had tiny leaks at several places where things screwed together and there was a little bit of buildup on the showerheads. The overhead lighting felt medical in the room, not very cozy. The king-size bed was nice, but my partner and I found that it felt like whatever parts of our bodies were touching the sheets felt like we were sweating when we weren't...? The staff were very nice and the premises was otherwise fine.
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 12, 2024
Dear Leanne, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's good to read that you found our staff and premises to be nice. However, I sincerely apologize for the odor of the room, the shower situation and the bed which hindered your stay. It is our primary aim to provide you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Thank you for your positive rating, Tim. The staff at the RED ROOF PLUS+ GAINESVILLE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Good

Corey

Liked: Cleanliness, staff & service
Disliked: Amenities
Very good value for the price. I read many negative reviews here but you get what you pay for. People shoud rate based on what is expected. This is the least expensive hotel in Gainesville. If you want a 10 star experience go across the street to Staybridge Suites but you'll pay 3 times the price!
Stayed 7 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 7, 2024
Hello Corey, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the convenience our location brought to your travels. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Kim

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pleasant service and comfortable room.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 7, 2024
Hello Kim, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Gainesville. It is so rewarding to read that you enjoyed the comfortability of your room and the services you received. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Heather R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 11, 2024
Hello Heather,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Mike

Business traveler
By and large a good experience. It was clean and quiet. Room phone was inop and clerk had no replacement. He did, however, replace the tv remote which was having an issue. All in all a good value at my price point.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 6, 2024
Dear Mike,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's great to read that you were pleased with the quietness and spotlessness of the room. However, it's good to read that the front desk was able to assist you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. Some things are a little outdated and could use a remodel or facelift , but overall it was a good experience
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 3, 2024
Dear Shirley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Gainesville. It's great to read that you were pleased with the cleanliness of your room. However, you mentioned that the upkeep of the property was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Sarah R

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was so rude and not very kind
Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 29, 2024
Dear Sarah, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ GAINESVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Diana, Danbury

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest This place was Fantastic Got to bring the dog Ground floor were lots of dogs you couldn't tell Stayed is a lot of hotels this was the BEST will stay in it again for the NMRA RACES would highly recommend it to anyone
Stayed 3 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 27, 2024
Dear Diana, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding pet friendliness. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 Poor

Michael

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nope. Never again. Just wasn’t a well taken care of property.
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property, resulting in your 2/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

4/10 Poor

Alexander, Grand Forks

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and outdated. Some power outlets don’t work nor pool gate lock. Rust in the bathroom. Bad sheets look clean so far. Check in payment process reminds house closing. I do not recommend.
Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 27, 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ GAINESVILLE . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the power outlets you highlighted along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Red Roof Management

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 26, 2024
Hello Marguerite, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Shelly

Traveled with partner
Clean and close to highway and many restaurants
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 25, 2024
Dear Shelly,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ GAINESVILLE regarding the cleanliness and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

James

Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 25, 2024
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 3/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

MAYNOR, Jacksonville

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Good place
Stayed 3 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 24, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ GAINESVILLE. Maynor, I am happy you found our hotel to be a good place. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Maynor, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Dodi

Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 25, 2024
Thank you for taking a moment to leave a review, Dodi. The staff and I at the Red Roof Inn PLUS+ Gainesville was disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat inside . Clerk was great .
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 18, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ GAINESVILLE. Lawrence, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our great front desk staff, and you were pleased with the cleanliness and neatness of the inside of our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Lawrence, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and neat stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Saad

Stayed 8 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 25, 2024
Thank you for taking a moment to leave a review, Saad. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 13, 2024
Hello Amber, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Gainesville. We are happy to hear that you enjoyed all aspects of your stay, prompting your 4/5 rating. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Jeri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the price, it was clean & comfortable.
Stayed 3 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 11, 2024
Dear Jeri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE . We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean and comfortable for the price. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

benassi Powles,

Liked: Staff & service, property conditions & facilities
The room was great for the price. I've stayed here last year also.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 7, 2024
Hello Benassi,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Gainesville. We are delighted to hear that you had a wonderful experience during your stay with us, prompting your 5/5 rating. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

Solmara

Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 7, 2024
Hello Solmara, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Gainesville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Tammy

Liked: Staff & service
The staff were all helpful and professional. Even an off duty employee answered a question and helped a colleague while assisting me. The rooms are cleaned as best as housekeeping can during their staff shortage. The score is not indicative of their work, rather the place itself could use updating. The common areas and elevator; however, could use some attention. Overall, a pleasant stay and no complaints.
Stayed 2 nights in Feb 2024
Response from Carla RediResponse Specialist on Feb 5, 2024
Dear Tammy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. I am glad to read that you were pleased with how helpful and professional the staff were and the cleanliness of the rooms. However, it seemed your stay fell short of your expectation due to the situation you described regarding upkeep of the common areas, the elevator and the other listed concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Terry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Feb 5, 2024
Dear Terry, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. I am happy to see that our hotel met your expectations, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Maryann

Stayed 2 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Mar 25, 2024
Thank you for taking a moment to leave a review, Maryann. The staff and I at the Red Roof Inn PLUS+ Gainesville appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked everything about this property except wifi is consistantly not good.
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 24, 2024
Dear PaulThank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ GAINESVILLE. I am happy to see that you like everything about the property, but we were disappointed to read that you had some issues with our Wi-Fi. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share your feedback with the rest of our team so that they can possibly investigate the issue.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on Jan 20, 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management