Ratings based on 643 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Vienna, VA

Don't Go There ... A Definite Avoid!

Posted Aug 13, 2017
Pros: We liked nothing about this hotel and left after 10-hour stay!
Cons: Everything can be improved in this hotel.
This hotel is not a 4-star hotel. It barely qualifies for a 2-3 star rating. The hotel is in a very noisy area and you feel as if you are staying on the street. The rooms are much smaller, and much different, than the square footage shown on Expedia site. The photos they showed on Expedia for the sea view rooms and panaromic rooms are "photoshop". The hotel does not offer any service. Be careful as the hotel will change the room you booked for another room without telling you, and the staff is not very helpful, but realize that the hotel is over-rated by Expedia. We are totally disappointed and left the hotel after 10-hour stay to another hotel. Don't go there, avoid it.
1 out of 5
by A verified traveler from Vienna, VA

Don't Go There ... A Definite Avoid!

Posted Aug 13, 2017
Pros: We liked nothing about this hotel and left after 10-hour stay!
Cons: Everything can be improved in this hotel.
This hotel is not a 4-star hotel. It barely qualifies for a 2-3 star rating. The hotel is in a very noisy area and you feel as if you are staying on the street. The rooms are much smaller, and much different, than the square footage shown on Expedia site. The photos they showed on Expedia for the sea view rooms and panaromic rooms are "photoshop". The hotel does not offer any service. Be careful as the hotel will change the room you booked for another room without telling you, and the staff is not very helpful, but realize that the hotel is over-rated by Expedia. We are totally disappointed and left the hotel after 10-hour stay to another hotel. Don't go there, avoid it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Staff were really helpful but they could do a better job on cleaness anf facilities.
Comment from Hotel Management
May 24, 2017 by Orçun Filiz , Hotel Management
Dear Guest, First of all i would like to thank you in the name of all Golden City Team. We are very glad that you have enjoyed your stay here.It is very big proud of us to make you feel comfortable and happy here. You can be sure that you have a second home here in Istanbul and whenever you come you will receive a warm welcome. Have a wonderful day, Best Regards,
2 out of 5
by A verified traveler from S

Ok, but not worth the high cost

Posted Feb 14, 2017
I usually stay at another hotel when I visit Istanbul, but decided to try something new on this trip...and upon arrival, regretted my decision. Not only is it more expensive than my regular choice, but it offers much less. It is also situated in a less-than-savoury location. It is situated on a road that is noisy and full of hardware shops. The staff were generally rather unfriendly and not very helpful. And the breakfast, that was the bigger issue for me. No complimentary breakfast, instead, residents must pay 30 lira a day for the breakfast buffet, which is not that great and not worth the money. It's the first hotel I have ever stayed at that doesn't offer complimentary breakfast to residents, that's rather poor for the high cost. The room was clean and presentable, but the hotel was rather lacking in amenities, with not even coffee/tea facilities in the room. In fact, the room itself was the only near-positive part of staying here, however, the thin walls mean that you can pretty much hear everything your neighbours are getting up to. The view was pretty ok though. On my next Istanbul visit, I shall be returning to my usual choice which is cheaper, well kept, beautiful, and situated in a nice area and close to all the big sights...with an amazing complimentary breakfast. I wouldn't recommend the Golden City hotel to anyone. Stay in Sultanahmet, it's much more pleasant.
Comment from Hotel Management
Mar 17, 2017 by Orçun Filiz, Hotel Management
Dear Guests; it was a pleasure for us welcoming you in our hotel . We have received your feedback on Expedia.com today and we were really suprised ; First of all we would like to express our appreciation for taking time to share your feedback about Istanbul Golden City Hotel. Your insight is very much valuable by me and my team here at the hotel. We are sorry to hear that your experience about our hotel did not meet your expectations İf you give us a chance to get from your side and we are eager to change your mindset to have a completely different experience . But I would like to mention that you are only booking room only type reservations. and if you want to extra breakfast, you'll pay a fee of € 9 per person is stated in your booking Also, because our hotel is at the heart of istanbul, it is very normal to have traffic during business hours during the week. For this reason we can not agree with your negative comments Excuse me , we will do our best and submit all our efforts to change your's mind as possitive . We sincerely invite you in our hotel and insist on welcoming you once again . we hope that you will give us another chance for this time or in your next time , we promise to you a better experience with us in the fields which you have complained of. Our aim is to make our guests stays unique and unforgettable with us. So please do not hesitate to contact me next time you are in Istanbul and perhaps alter your perception. We hope to see you again and welcome you back to Istanbul Golden City Hotel Best Regards. Orçun Filiz
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Excellent location, Good sstaf!

Posted Nov 27, 2016
The hotel has a very nice location since it is close to the Karakoy Tram station, beşiktas taksim shuttle and the metro station. The staff of the hotel were all friendly and provided us with an early check in at the day of our arrival. The breakfast was acceptable but not really with variety. The rooms are very clean but not much spacious but is enough for double persons. The hotel has a small and slow elevator, and that was the only bad thing about it! I highly recommend this hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler from LB

Nice location and nice views if you pay more

Posted Oct 27, 2016
Pros: The location, really the location is the best thing about this hotel, it's located between Galata Tower, Galata Bridge, Karakoy Ferry Doc, Metro Station (Halic), Metro Tunel to Taksim and Tram Station, these all are within walking distances from the hotel and this is really great and from these connections you can go everywhere in Istanbul! The breakfast was also good, they try to change everyday and of course the Panoramic views of the city in the breakfast area is amazing. This same area is later transformed into a restaurant and a Bar at night! The hotel in general was also clean, they cleaned the room, changed sheets and shampoo everyday! 1 - To Galata Bridge 5 min walk 2 - To Taksim, 3 min walk to Tunel or Metro station Halic 3 - To Galata Tower, 10 min walk not easy uphill 4 - To Ferry doc, 3 min walk (From there you can take the Bosphorus tour or a trip to Princes Islands or simply a connection to other ferry docs such as kadkoy) 5 - To grand Bazar, 10 min walk 6 - To Aghia Sofia and Grand Mosque 3 min walk to tram station, then drop in Sultanahmet.
Cons: This hotel was clearly built for small sized people, you will notice that starting from the main door where we couldn't fit with my wife (My wife is or normal size but i'm on the big size), then the elevator is also abnormally small, the room is also small, the bathroom, the shower cabinet, the toilette seat and finally the biggest shock the bed which is 160 CM wide which is also very small for non-small sized people. Speaking of the bed, the mattress was very very bad, it was not straight, in the middle it had a bump so if you sleep on the right side it felt like falling... It also had small bumps which was not comfortable and that not to mention the noise it makes while moving. To be fair I did talk to reception about this problem and they sent me the technician, who simply solved the problem by giving me more blankets that take those bumps disappear but however the bed was still not comfortable. You should also note that there are no grocery shops near by, instead the hotel street is full of mechanical shops that sell tools and construction materials.
Location: The best location ever for an Istanbul Hotel!
Comment from Hotel Management
Oct 31, 2016 by Orçun Filiz Sales Specialist, Hotel Management
Dear Guest ; First of all i would like to thank you in the name of all Golden City Team. We are very glad that you have enjoyed your stay here.It is very big proud of us to make you feel comfortable and happy here. You can be sure that you have a second home here in Istanbul and whenever you come you will receive a warm welcome. Have a wonderful day, Best Regards,
5 out of 5
by A verified traveler

High quality services with high hospetality

Posted Sep 28, 2016 on Hotels
the hotel gives a high quality services with high hospetality. My room was neat and convenient. A beautiful breakfast with wonderful view in the roof. stuff was very helpful and friendly specially MR. Ali who was easy going and helped me in every thing. I would love to book there again for sure
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Guests, First of all i would like to thank you in the name of all Golden City Team. We are very glad that you have enjoyed your stay here.It is very big proud of us to make you feel comfortable and happy here. You can be sure that you have a second home here in Istanbul and whenever you come you will receive a warm welcome. Have a wonderful day, Best Regards, Orçun Filiz Sales Specialist
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location for Site Seeing

Posted Sep 23, 2016
Pros: Perfect location for sight seeing, very friendly and helpful staff.
Cons: No pool or spa, but that's really missing the point of the hotel.
Location: You're in the middle of everything, so the Galata Tower is less than 15 minutes walk (up steep hills ).
This hotel is perfectly located in the centre of Istanbul and has panoramic views of the Bosphorus which I'm certain larger more 'prestige' brands would kill for ! There are hotels more closely located but they dont have the balance of location and space that Istanbul Golden City has. fantastic breakfast in the glass Panorama restaurant on the roof is a stunning way to start your day, and always returned there for an evening meal ( which were amazingly tasty ), and also finished of the day in an equally stunning way with Istanbul laid out before me in a romantically lit scene. Not exactly a chic hotel, especially when you compare it with the Marriot's and Hilton's of this world, but you'd be missing the point of staying here. Both of these competing hotels are amazing, but located at least 20-30 minutes cab ride from the centre of town, and I have better things to do with my vacation than sit in a cab twice a day !
Comment from Hotel Management
Sep 28, 2016 by Golden City Team, Hotel Management
DearGuest, First of all i would like to thank you in the name of all Golden City Team. We are very glad that you have enjoyed your stay here.It is very big proud of us to make you feel comfortable and happy here. Our hotel is placed in one of Istanbul's most beautiful and most central area. To Taksim Beyoglu, Galata Bridge, Galata Tower are we in walking distance and we are in the middle point to ‘’the old city’’ and ‘’the new city'' . Via tram and bus stops it is easly to get acces everywhere. In addition, our hotel is opened since 2010 so really new and since we are located in a agency bank and commercial center of Istanbul, there is a big attention for cleanliness. You can be sure that you have a second home here in Istanbul and whenever you come you will receive a warm welcome. Have a wonderful day, Best Regards, Orçun Filiz Sales Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
Good place, The top floor Wellness Suite was a lovely experience, breakfast was v.good,
Comment from Hotel Management
Sep 21, 2016 by Orçun Filiz, Hotel Management
Dear Guest , First of all i would like to thank you in the name of all Golden City Team. We are very glad that you have enjoyed your stay here.It is very big proud of us to make you feel comfortable and happy here. You can be sure that you have a second home here in Istanbul and whenever you come you will receive a warm welcome. Have a wonderful day, Best Regards,
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2016 on Hotels