Ratings based on 361 Verified Reviews

4.0 out of 5
76% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Ingleside

Posted Sep 8, 2019
I loved the location and atmosphere at this hotel. Most of the staff was friendly and helpful but some tended to be clickish and not very friendly. While the rooms were clean and comfortable, the bathroom was extremely small and the hall and room had strong musty smell. The food was excellent, we had an artichoke dip and pizza at the bar which was very good. However, the Chilean sea bass and the salmon, in the main dining room, were excellent and cooked/seasoned to perfection! Thank you chef!
Comment from Hotel Management
Sep 8, 2019 by Shera Chumbler, Hotel Management
Hi Mary, Thank you very much for your kind words. We are happy to hear that you enjoyed your time here and were able to enjoy delicious meals in the restaurant and we will relay it to the Chef.
3 out of 5
by A verified traveler

Posted Sep 7, 2019
Over priced rooms to small. Like that it was tucked away
Comment from Hotel Management
Sep 7, 2019 by Erin Murphy, Hotel Management
Thank you for taking the time to leave feedback regarding your recent stay at our Resort. We are most certainly tucked away, but oh what a view it is!! Please know that we appreciate your business and hopefully you are able to return again in the near future. Enjoy the fall weather, Sincerely, Erin Murphy
1 out of 5
by A verified traveler

Posted Sep 4, 2019
Comment from Hotel Management
Sep 5, 2019 by Erin Murphy, Hotel Management
I am sorry to see that your stay at our Resort was unsatisfactory. As you have left your review anonymously I am unable to look at your reservation or know what problems you may have encountered. Please feel free to call me or email me with any concerns or issues. My direct line is 815 777 4679 and my email is erin@chestnutmtn.com. Sincerely, Erin Murphy
5 out of 5
by A verified traveler

Posted Sep 3, 2019
Very scenic and on site excursions make it very enjoyable.
Comment from Hotel Management
Sep 5, 2019 by Erin Murphy, Hotel Management
We are happy to see that you enjoyed your visit to our Resort and were able to take our scenic Mississippi River cruise. Please keep us in mind for any future vacation plans! Sincerely, Erin Murphy
3 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 5, 2019 by Erin Murphy, Hotel Management
Thank you for taking the time to leave feedback Please know we appreciate your business and hope you are able to return again in the near future. Keep in mind the fall colors are beautiful!! Sincerely, Erin Murphy
5 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 5, 2019 by Erin Murphy, Hotel Management
Thank you for taking the time to leave feedback regarding your recent stay at our Resort. I am happy to see that you enjoyed your visit and hope you are able to return again in the near future. Sincerely, Erin Murphy
5 out of 5
by A verified traveler

Posted Sep 1, 2019
Comment from Hotel Management
Sep 2, 2019 by Shera Chumbler, Hotel Management
Thank you for choosing Chestnut Mountain Resort for your stay. We appreciate your business and hope to see you again.
4 out of 5
by A verified traveler

Posted Aug 20, 2019
Comment from Hotel Management
Aug 20, 2019 by Erin Murphy, Hotel Management
Thank you for taking time to leave feedback regarding your recent stay at our Resort. I am happy to see that you found your stay pleasant and I hope that your are able to visit our area again in the near future. Enjoy the rest of the summer and keep us in mind for your next getaway! We appreciate your business. Sincerely, Erin
4 out of 5
by A verified traveler

Posted Aug 18, 2019
Comment from Hotel Management
Aug 20, 2019 by Erin Murphy, Hotel Management
I am happy to see that you enjoyed your stay at our Resort. Hopefully you and your family will be able to return to our area again in the near future. Keep in mind that skiing and snowboarding are great ways to enjoy the winter weather!! Thanks for staying with us. Sincerely, Erin Murphy
3 out of 5
by A verified traveler

Posted Aug 12, 2019
They offer fun things to do in the summer months. The boat tour could be longer and more times
Comment from Hotel Management
Aug 12, 2019 by Erin Murphy, Hotel Management
Thank you for visiting our Resort. I am glad to see that you had the chance to partake in our many outdoor activities, including the Mississippi River Cruise. I appreciate your feedback, we always like to hear from our customers. Sincerely, Erin Murphy