Ratings based on 457 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Middletown, ia.

Good location.

Posted Apr 21, 2017
Found out I could of saved 15 dollars by booking directly with hotel. Room seemed clean till I found dirty wash rags hanging in the shower. We ate at their restaurant and ordered sirloin. It was cooked to order but it was absolutely the toughest steak I have ever gotten in a restaurant. I asked for some horseradish and they brought me minced garlic. Won't be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Great location

Posted Apr 16, 2017
Great location...try to book anytime I stop in Dubuque
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 14, 2017
Pros: Very affordable and accomodating
Location: Easy to get too and close to Aquarium, Museum and Casino
Stay was very comfortable and staff was very willing to work with me as we left early because of incoming snow storm.
Comment from Hotel Management
Mar 14, 2017 by manager, Hotel Management
Thank you for the 5 star rating and your kind comments of your recent stay at the Holiday Inn Dubuque. We are pleased you had a great stay and enjoyed not only our hotel, but Dubuque as well. We thank you for taking the time to share your feedback and look forward to your next visit! Hotel Management Holiday Inn Dubuque
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
3 out of 5
by Rick

Posted Dec 28, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you, Rick, for taking the time to rate our hotel. We look forward to your next stay. Hotel Management Holiday Inn Dubuque
3 out of 5
by A verified traveler

High expectations....disappointed

Posted Dec 27, 2016 on Hotels
Housekeeping is the weakness Our refrigerator had an old sandwich left in it. My bed sheet was stained. Old coffee cup left in the room. On our second day....we got no visit from housekeeping....new towels, removal of trash and refill of coffee, creamers and shampoo would have been nice. Since I was prepaid they said they couldn't compensate me for the less than adequate room cleanliness.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Traveller, thank you for sharing feedback of your recent stay at the Holiday Inn Dubuque. We appreciate feedback, as it lets us know what we are doing well and what could be improved upon. We regret the issues you had with housekeeping. That is certainly not our standard and we will share your comments with our Executive Housekeeper. Please accept our apologies for any inconvenience you endured. We hope you will stay with us again and let us provide you with the service you expect and deserve. Thank you. Hotel Management Holiday Inn Dubuque
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Pros: it is very close to a lot of things if you get out and site see.
Cons: it was not the hotel its self it was the restaurant little under staffed
Location: Five Flag Center is perfect just right across from where we were going
what I really liked about it was that all we had to do was walk across the street to the Five Flag Center. Yes I would suggest it to my friends if they ask. Staff was very pleasant
Comment from Hotel Management
Dec 12, 2016 by Manager, Hotel Management
Anonymous, thank you for sharing feedback of your recent stay at the Holiday Inn Dubuque. We appreciate feedback, as it lets us know what we are doing well and what could be improved upon. We are glad you liked our convenient location in the heart of downtown Dubuque. We regret the issue with the restaurant being under-staffed. We will share your comment with our Restaurant Manager. Please accept our apology. We thank you for the recommendation and the 4 star rating and look forward to your next visit. Hotel Management Holiday Inn Dubuque
4 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for the 4 star rating! Hotel Management Holiday Inn Dubuque
3 out of 5
Recommended
for Everyone
by A verified traveler from US

nice location and the shuttle service is great

Posted Nov 21, 2016
Pros: The Rooms seem clean and the bathrooms ar clean and updated. The beds and linens were very comfortablle.
Cons: The hallways were in need of a good vacuuming and shampooing. Also the room doors were dirty, marked up and quite battered looking. And easy fix .
Location: casnio. river walk , winery
it was ok. The frontdesk clerk was not overly knowledgable about local places to eat within walking distance which I found a little odd. She recommended the hotel cafe for dinner ,as it was cold we decided to go there. The food was good but it took us almost an hour to get some grilled chicken atop of some pasta. We noticed others waiting a longtime for their orders too. It was then explained to us that they were really busy because of some parties. Perhaps some extra staffing in the kitchen would have been in order. When we ordered room service for breakfast the next morning ,it took us 45 min to arrive but the staff that delivered it was helpful and courteous.
Comment from Hotel Management
Nov 30, 2016 by Manager, Hotel Management
Thank you, Deborah, for sharing feedback of your recent stay at the Holiday Inn Dubuque. We appreciate feedback, as it lets us know what we are doing well and what could be improved upon. We are glad you enjoyed your clean comfortable room. We regret the issue with the restaurant. That is not our standard and we will discuss your comments with our kitchen management. Please accept our apologies. We thank you for commenting and hope you will stay with us again and allow us to provide the service you expect and deserve. Hotel Management Holiday Inn Dubuque
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel needs to be remodeled.

Posted Nov 21, 2016 on Orbitz
The wallpaper, sink and headboard were damaged. The lobby has been updated, but the rooms need work.
Comment from Hotel Management
Nov 30, 2016 by Manager, Hotel Management
Thank you for sharing feedback of your recent stay at the Holiday Inn Dubuque. We will share your comments with our maintenance department and apologize for any inconvenience. We thank you for commenting and hope you will stay with us again. Hotel Management Holiday Inn Dubuque