Poor parking. Not good value.
Posted Aug 22, 2016
Hotel parking was limited, I had to park in basement, which was poorly lighted and far from room. WIFI did not work or when it did work it was extremely slow. The bathroom floor had powder and hair on floor. Elevator carpet looked dirty and smelled. I paid 20 dollars extra for breakfast and I got the buffet which is what most hotels include for free. When we went to eat we waited to be seated but no one was there we had to ask waitress and she looked irritated that no one was at front. It took forever to be waited on. The food was good although. Disappointed for the high price I paid for room. I could have gotten a much better deal elsewhere if I had researched more.
Comment from Hotel Management
Aug 25, 2016 by Manager, Hotel Management
PJ, thank you for sharing feedback of your recent stay at the Holiday Inn Dubuque. We appreciate feedback, as it lets us know what we are doing well and what could be improved upon. We're glad your breakfast was good. We regret the issues you had with parking and hotel cleanliness. We apologize for any inconvenience you endured; that is not our standard and we will share your comments with our maintenance and housekeeping departments. We hope you will stay with us again and let us provide you with the service you expect and deserve. Thank you.