Front of property - evening/night

Reviews of Baymont by Wyndham Galesburg

2.5 out of 5
Baymont by Wyndham Galesburg
2285 Washington St, Galesburg, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mary, Oak Park

Disliked: Cleanliness, amenities, property conditions & facilities
Room kind of dirty, all exercise equipment was broken. Etsy elsewhere
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Mary, We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address the cleanliness issue with our housekeeping team. Thank you for bringing the state of the exercise equipment to our attention, we will ensure this is looked into.

10/10 Excellent

Treamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Treamon,Thank you for sharing this review, and perfect 5 rating. We welcome you to visit us again anytime!

4/10 Poor

Donald

Disliked: Amenities, property conditions & facilities
Breakfast selection was poor and limited. Plumbing fixtures were in need of de-scaling. TV remote was falling apart. There was an easy chair and hassock in the room. The hassock was stained. The temperature control was either uncomfortably cold or hot, no middle ground. My stay was a disappointment.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Donald, We appreciate your feedback and will share your comments with the relevant departments for their awareness and review. Your input helps us focus on areas for improvement to enhance our guests' experience in the future. Thank you for staying with us.

8/10 Good

Cherie, Eagan

Traveled with family
Liked: Cleanliness, staff & service
Inexpensive, met our overnight needs. Liked that there was a separate freezer compartment on small refrigerator. Property needs renovation. Very basic breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Cherie,We appreciate your feedback on your recent stay with us. It's great to hear that our hotel met your overnight needs and that you found the separate freezer compartment convenient. We take note of your comments regarding the property's condition and breakfast offerings for future improvements. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Brandy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just was sad they didn’t have the hot tub up
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Brandy,We regret to hear that the hot tub was not available during your stay. Your feedback is valuable, and we will share it with the team for consideration. We hope you were still able to enjoy your time at our hotel otherwise.

10/10 Excellent

Anthony

Easy check in
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Anthony,We are pleased to hear that you found our check-in process to be efficient. Your feedback is valued as we continuously strive to enhance our guest experience. Thank you for staying with us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Michael,We are pleased to hear that you had a satisfactory experience during your stay with us. Our team works hard to ensure all our guests have a comfortable and enjoyable visit. If you have any further feedback or if there is anything we can do to enhance your next stay, please don't hesitate to reach out.

6/10 Okay

shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Hard, comfy bed
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello shane, We appreciate your feedback and are pleased to hear you found our location convenient. Our beds are designed for our guests' comfort. If you have any further comments or suggestions, please feel free to reach out to us directly.

6/10 Okay

Cody

Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Cody, We appreciate you choosing to stay with us and hope you had an enjoyable time at our hotel. Please feel free to reach out to us directly with any feedback from your stay so we can address any concerns you may have had. We value your input and strive to improve our services for all our guests.

2/10 Terrible

Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was beat up Rickety furnishings. Needs deep cleaning. Maytress sits up on metal frame that makes a booming noise with every move. Frig was nasty Other Baymonts we have stayed in wete much better Management company needs to care. Come and see for yourself Disgusting.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Anne, We're sorry to hear your experience fell short of expectations. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Rest assured, we will share your comments with the management team for further review. Thank you for taking the time to let us know about your stay.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Anthony,We're glad to hear that you found our hotel easy and convenient. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

William

Nothing
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello William, We appreciate your feedback and regret to hear about your experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team. Your input helps us improve our services for all guests.

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and courteous
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Dianne,We are pleased to hear that you found our staff to be friendly and courteous. Our team takes pride in providing excellent customer service to all our guests. Should you have any other feedback or comments, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, good breakfast options, easy access from the highway
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Kathleen,We are delighted to hear that you found your room comfortable and enjoyed our breakfast options. It's great to know that our location near the highway made it convenient for you. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Donna, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback you may have so we can ensure your next visit exceeds your expectations.

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok but the hallway smelled of smoke.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Rita,We appreciate you sharing your experience with us. Guest feedback is valuable for our continuous improvement efforts. Please feel free to contact our management team directly to discuss your concerns further. Thank you for choosing our hotel for your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Robert,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us. If you have any further feedback or if there is anything we can do to enhance your next visit, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Kay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby had an unpleasant odor , the front door didn't work and the front desk clerk was wearing dirty clothes. We cancelled our reservation and went to the hotel next door. Property was nothing like what was shown on line.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Kay, We apologize for the inconvenience caused during your recent stay at our hotel. Our team is committed to providing a pleasant and comfortable experience for all our guests. We will address the concerns you have raised with the relevant departments to ensure improvements are made. We appreciate your feedback and hope you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Mary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any additional feedback or would like to share any suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Michael,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Mika

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mika,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Joan,We are thrilled to hear that you had an excellent stay at our hotel! We strive to provide the best experience for our guests and it's rewarding to know that we succeeded with you. Should you have any future plans to visit again, we will be more than happy to welcome you back.

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, room comfort
One night stay
We were just passing through so a one night stay. It was ok - seems to need a good cleaning and small things fixed.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello JOANNE,Thank you for choosing our hotel during your journey. We appreciate your feedback regarding the cleanliness and maintenance, and we apologize for any inconveniences caused. We will review your comments with our team to ensure a better experience for future guests.

10/10 Excellent

Paul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient staff and the adjacent green space is great for dogs.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Paul,Thank you for your positive feedback on our efficient staff. We are delighted to hear that you enjoyed the adjacent green space for dogs. We strive to provide a pleasant and convenient experience for all our guests, including our furry friends. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jamie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Gary B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Gary B.,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service and it is rewarding to know that we met your expectations. If there is anything else we can do to enhance your future stays, please do not hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Jeremy, Davenport

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and easy check in. Bathroom needed a little updating and deep cleaning
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Jeremy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the check-in process. We also appreciate your comments about the bathroom, and I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Just okay.
The breakfast offered less than the standard fare, and then the cleaning staff person kicked us out while we were eating because she needed to vacuum. Then, we get back to the room to get ready to check out, but the key was already deactivated (2 hours before checkout). No USB outlets to charge your electronics. Just minor inconveniences.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello David, Thank you for sharing your experience with us. We regret any inconvenience caused during breakfast and apologize for the interruption from our cleaning staff. We apologize for the early deactivation of your room key and the lack of USB outlets. Your feedback will be shared with the relevant teams for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Desiree

Disliked: Property conditions & facilities
The tub was clogged dirty beddings
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Desiree, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to ensuring the cleanliness and functionality of our facilities, and we'll address the issues you mentioned. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Angelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Angelia, We appreciate you choosing our hotel for your recent stay. We understand that your experience may not have been perfect and we would like to hear more about your stay. Please reach out to us directly so we can address any issues you may have had. We value your feedback and hope to have the opportunity to make it right for you.

6/10 Okay

Stacie

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Stacie, Thank you for staying with us. We appreciate your patronage and would love to hear about your experience in more detail. Please do not hesitate to reach out to us directly, so we can address any concerns or feedback you may have had during your stay. We are committed to providing the best possible experience for our guests.

2/10 Terrible

JoAnne

Response from Manager on Feb 8, 2024
Hello JoAnne, We're sorry to hear that you did not have a satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to our hotel directly to share any specific issues you encountered. We strive to provide the best possible service and would like the opportunity to address any concerns you may have had.

6/10 Okay

Yvonne

Liked: Staff & service
Disliked: Cleanliness
Hotel room was not cleaned. Dusty, bed was not made well, and we kept finding cheetos everywhere.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Yvonne,We apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we're sorry to hear that we fell short in this instance. We appreciate your feedback and will address these concerns with our housekeeping team to ensure a better experience for future guests.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stress free check in. very enjoyable stay. 10/10 would get railed here again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Joseph,Thank you for sharing your positive experience with us! We are delighted to hear that your check-in process was stress-free, and that you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and comfortable! Heating system worked well.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Melody,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, clean, and comfortable. It's especially great to know that our heating system met your expectations. We hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Carlos

Traveled with family
Disliked: Staff & service, amenities
The bed was very comfortable
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Carlos, Thank you for your feedback regarding the comfort of our beds. We strive to provide a relaxing and enjoyable stay for our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Nancy

Stayed 4 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Nancy,Thank you for choosing to stay with us! We are glad to hear that you had a positive experience during your stay. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Tyler

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Tyler,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and it is always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Tascha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The beds are so comfortable, the room was large and there was a perfect amount of pillows for 3 people! The pool area is heated and so is the water, they even play relaxing music to unwinds and just float! They have a wonderful breakfast spread. We are already planning another stay
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Tascha,Thank you for your positive feedback on our comfortable beds, spacious rooms, and enjoyable pool area. We're glad you appreciated the perfect amount of pillows and the heated pool with relaxing music. It's great to hear that you enjoyed our wonderful breakfast spread as well. We look forward to welcoming you back for another stay soon!

10/10 Excellent

Maximus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Maximus,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your rating and are thrilled to hear that your experience exceeded your expectations. We strive to deliver exceptional service and are delighted that we were able to do so during your visit. We value your feedback and hope to welcome you back in the future for another outstanding stay.

2/10 Terrible

Dominic

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Dominic, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Mary,Thank you for sharing your positive experience! We are delighted to hear that you had a 5-star stay at our hotel. Your satisfaction is our top priority, and we are thrilled that our services and facilities met your expectations. We would love to welcome you back for another memorable stay in the future!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We had to switch rooms 3 times. Our first room did not have a working television. Our second room had a wet bed . Our third room we stayed in — one of the lights in the bathroom did not work. The girl working the front desk was very sweet. apologetic and helpful
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your kind words about our front desk staff and their efforts to assist you. Your feedback is valuable to us and will be shared with the relevant teams for further improvement. We hope to have the opportunity to welcome you again in the future.

6/10 Okay

Steph

Business traveler
Disliked: Cleanliness
The check in was easy and fast. Place really needs updating in rooms and bed was very very hard.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Steph,We appreciate your feedback regarding your check-in experience. Our team always strives to make the process efficient and hassle-free for our guests. We value your suggestion for room updates and take note of your comment about the bed. We continuously work towards enhancing our facilities and aim to provide a comfortable stay for our guests. Thank you for bringing this to our attention.

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Tony,Thank you for sharing your feedback about your recent stay with us. We appreciate you taking the time to provide your review. We always strive to create a comfortable and enjoyable experience for our guests. We would love to hear more details about your stay so we can address any concerns or issues. Please feel free to reach out to our management team directly.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for reunion weekend.
We stayed three nights and twice had to get new key cards as they had apparently been programmed incorrectly. Since that is our only complaint, we had a pretty good stay. Oh, I more complaint; the price was not the best, but what you might expect on reunion weekend. Our room was large and very comfortable. We slept well. The staff was friendly, and the room was clean. The breakfast was typical--fruit, cereal, waffles, and egg sandwiches--and pretty good. The hotel is very convenient to downtown Galesburg and Knox College. Staying at Baymont lets you eat at some nice local restaurants as opposed to major chain restaurants found at the hotels further out. We also found the HiVee next door a nice place to shop for snacks for our stay.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear that overall you had a good stay at our hotel. We apologize for the inconvenience you experienced with the key cards and any impact it may have had on your stay. We appreciate your compliments about the room comfort, friendly staff, and cleanliness. It's great to know that you found our location convenient for exploring downtown Galesburg and Knox College. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very efficient, calm, helpful and comforting.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Suzanne,Thank you for recognizing our efficient and helpful staff. We strive to provide a calming and comforting experience for all our guests. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Joseph, Fort McDowell

Traveled with family
Disliked: Property conditions & facilities
Obvious price gouging during homecoming for Knox alumni. Same price in Chicago would get much better hotel room. At least no charge for parking.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Joseph, Thank you for sharing your feedback with us. We truly appreciate your comments and apologize if you felt the pricing was not up to par. We continuously monitor and adjust our rates to align with the local market. We offer complimentary parking as an added benefit for our guests. We hope you will consider staying with us again in the future.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello David,Thank you for your exceptional rating! We strive to provide the best possible service to all our guests and we are delighted to hear that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon.

6/10 Okay

Lehte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Lehte, Thank you for your feedback. Is there anything specific that you would like us to improve?